Customer Service

7102 W. 84th Way #410 | Arvada, CO 80003
Cell:------------ | Email: J------------
Summary
Customer Service & Support Specialist
Offering an award-winning track record of customer care excellence within high-volume environments:
Call Centers ? Online Support ? Customer Service Desks
Key Skills
• World-Class Customer Service
• Troubleshooting / Problem Solving
• Sales Support
• Customer Order Fulfillment
• Microsoft Office
• Call Center Operations
• Handling Customer issues
• Reports & Documentation
• Case ownership & Follow-up
• Outlook/SMS
Education
Associate of Applied Science: Business Management, May2013
Westwood College, Denver, CO
• 3.5 GPA
• Combined Classroom & online courses.
Awards and Achievements
• 11 “Customer Experience Bronze” awards for excellent customer experiences
• Multiple “Certificate of Achievement” awards for superior customer service with 0% dissatisfaction average
• Numerous “TOP Performer” awards for outstanding achievement (Q3 FY07, Q1 FY08, Q4 FY08, Q1 FY09)
• “Outstanding Commitment” award for flawless metrics/stats
• “7 Years of Service” award granted Oct 2009
• Massive portfolio of positive customer feedback replies.