Customer Service
Objective:
To obtain a Customer Service position in a challenging work environment that will fulfill my desire to learn more and help others, while utilizing and strengthening my management experience, leadership skills, positive attitude and ability to motivate others.
Experience:
Customer Service, Sales, & Technical Support November 2017- March 2019
Eco Choice Offices, LLC Telecommute
• Owner & operator of virtual office providing services to the following clients on a seasonal basis after becoming certified through coursework: TurboTax, Carnival Cruise Lines, and Victoria Secret.
• TurboTax: offered customer service and technical support to incoming calls. Carnival Cruise Lines: provided quotes and sales directly to incoming calls from travel agents. Victoria Secret: supported incoming callers with all assistance whether it be placing an order, tracking an order, or replacing an order.
Purchasing, Catering & Service Manager March 2017- August 2017
Hog Heaven Restaurant & Catering LaGrange, Georgia
• Responsible for completing bi-weekly inventory audit, forecasting sales, preparing reports, and processing cost analysts. Prepared inventory replenishment orders and confirmed accuracy of order once received.
• Managed catering department by taking orders, providing quotes and menu suggestions specific for the occasion, and ensured proper preparation, timely delivery, and invoicing of such.
• Completed daily office procedures of maintaining company’s social media pages, outgoing daily emails. Also, responsible for assisting owners with directing daily operations and management of the restaurant in general, coaching, training, and interviewing, as well as ensuring compliance of company standards for safety, product preparation, and facility maintenance/repair.
General Manager December 2013- November 2014 & August 2016- March 2017
Hardee’s Huntsville & Opelika, Alabama
• Responsible for directing all daily operations of high-volume stores, forecasting sales, ensuring compliance with company standards for safety, product preparation, facility maintenance/repair, inventory management and accountability of safe.
• Supervised 30-35 employees, including managers, performed all Human Resources functions, including but not limited to, orientation, new hire paperwork, payroll, time clock documentation, injury reports, employee documentation, termination, promotion, and evaluations.
• Executed numerous reports, i.e., Profit & Loss, Inventory, Sales Performance Reports daily, weekly, and monthly, as well as bank deposit logs to ensure the financial stability of the facility as well as to assess achievement of financial goals.
Operations July 2010-June 2011 Strickland Paper Companies Birmingham, Alabama
• Processed daily accounts receivable; implemented new credit card procedure; researched and approved credits to customer account; assisted Certified Public Accountant and Controller with various projects including IRS audit. (Accounting & Collections Department)
• Assisted customers with various tasks such as placing orders, inventory inquiries, as well as inquiries regarding collection and credits on customer profiles. (Customer Service)
• Assisted Vice President with interviewing and training of several positions and other tasks as needed. (Human Resources & Training Departments)
Office Manager July 2006- June 2007
Whiting-Turner Contracting Company West Palm Beach, Florida
• Responsible for daily operations of busy construction office for upscale mall renovation.
• Prepared correspondence, facsimiles, purchase orders, numerous excel and word forms, as well as maintained contractor’s files, contracts, and permits.
• Provided any necessary support to engineers, superintendents, and project manager.
Legal Assistant July 2004- June 2006
Rigell, Ring, Ardman, Waterman & Wolfe West Palm Beach, Florida
• Responsible for all scheduling, including depositions, mediations, hearings, medical evaluations, and adjuster’s evaluations, incoming and outgoing mail, dictation, correspondence and pleadings, maintaining case files, date entry, billing and dictation.
• Responsible for assisting incoming calls from opposing law firms, clients, adjusters, claimants and medical facility with various concerns.
• Support to Workers’ Compensation and Personal Injury attorney at defense law firm.
Education & Certifications:
* Diploma in Culinary Arts Lincoln Culinary College, West Palm Beach, Florida
* Associate of Applied Science in Culinary Arts, Lincoln Culinary College, West Palm Beach, Florida
* Servsafe National Restaurant Association (Expires September 2022)
Objective:
To obtain a Customer Service position in a challenging work environment that will fulfill my desire to learn more and help others, while utilizing and strengthening my management experience, leadership skills, positive attitude and ability to motivate others.
Experience:
Customer Service, Sales, & Technical Support November 2017- March 2019
Eco Choice Offices, LLC Telecommute
• Owner & operator of virtual office providing services to the following clients on a seasonal basis after becoming certified through coursework: TurboTax, Carnival Cruise Lines, and Victoria Secret.
• TurboTax: offered customer service and technical support to incoming calls. Carnival Cruise Lines: provided quotes and sales directly to incoming calls from travel agents. Victoria Secret: supported incoming callers with all assistance whether it be placing an order, tracking an order, or replacing an order.
Purchasing, Catering & Service Manager March 2017- August 2017
Hog Heaven Restaurant & Catering LaGrange, Georgia
• Responsible for completing bi-weekly inventory audit, forecasting sales, preparing reports, and processing cost analysts. Prepared inventory replenishment orders and confirmed accuracy of order once received.
• Managed catering department by taking orders, providing quotes and menu suggestions specific for the occasion, and ensured proper preparation, timely delivery, and invoicing of such.
• Completed daily office procedures of maintaining company’s social media pages, outgoing daily emails. Also, responsible for assisting owners with directing daily operations and management of the restaurant in general, coaching, training, and interviewing, as well as ensuring compliance of company standards for safety, product preparation, and facility maintenance/repair.
General Manager December 2013- November 2014 & August 2016- March 2017
Hardee’s Huntsville & Opelika, Alabama
• Responsible for directing all daily operations of high-volume stores, forecasting sales, ensuring compliance with company standards for safety, product preparation, facility maintenance/repair, inventory management and accountability of safe.
• Supervised 30-35 employees, including managers, performed all Human Resources functions, including but not limited to, orientation, new hire paperwork, payroll, time clock documentation, injury reports, employee documentation, termination, promotion, and evaluations.
• Executed numerous reports, i.e., Profit & Loss, Inventory, Sales Performance Reports daily, weekly, and monthly, as well as bank deposit logs to ensure the financial stability of the facility as well as to assess achievement of financial goals.
Operations July 2010-June 2011 Strickland Paper Companies Birmingham, Alabama
• Processed daily accounts receivable; implemented new credit card procedure; researched and approved credits to customer account; assisted Certified Public Accountant and Controller with various projects including IRS audit. (Accounting & Collections Department)
• Assisted customers with various tasks such as placing orders, inventory inquiries, as well as inquiries regarding collection and credits on customer profiles. (Customer Service)
• Assisted Vice President with interviewing and training of several positions and other tasks as needed. (Human Resources & Training Departments)
Office Manager July 2006- June 2007
Whiting-Turner Contracting Company West Palm Beach, Florida
• Responsible for daily operations of busy construction office for upscale mall renovation.
• Prepared correspondence, facsimiles, purchase orders, numerous excel and word forms, as well as maintained contractor’s files, contracts, and permits.
• Provided any necessary support to engineers, superintendents, and project manager.
Legal Assistant July 2004- June 2006
Rigell, Ring, Ardman, Waterman & Wolfe West Palm Beach, Florida
• Responsible for all scheduling, including depositions, mediations, hearings, medical evaluations, and adjuster’s evaluations, incoming and outgoing mail, dictation, correspondence and pleadings, maintaining case files, date entry, billing and dictation.
• Responsible for assisting incoming calls from opposing law firms, clients, adjusters, claimants and medical facility with various concerns.
• Support to Workers’ Compensation and Personal Injury attorney at defense law firm.
Education & Certifications:
* Diploma in Culinary Arts Lincoln Culinary College, West Palm Beach, Florida
* Associate of Applied Science in Culinary Arts, Lincoln Culinary College, West Palm Beach, Florida
* Servsafe National Restaurant Association (Expires September 2022)