Customer Service
Sarah Beth Persons
746 Meadow Mead Drive, Allen, TX 75002
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Summary of Skills:
Ability and willingness to provide efficient, quality service in a busy and stressful workplace
Working knowledge of software programs: Word, Power Point, Excel, Outlook, Horizon, Dayforce, Cisco Finesse, Cisco IP phone, AS-400 I-Series, Legacy, 8x8, Pivotal, Client, Titan, Onstage
Ability to cooperate and work productively with others
Effective communication skills
Proven ability to analyze information to generate solutions and make informed decisions
Typing speed of 49 words per minute with accuracy; skilled using a ten-key; 10000+ KSPM
Talent for interacting with diverse and challenging personalities
Successfully operate a multi-operational switchboard and telephone
Working knowledge of multiple cash registers and POS machines
Ability to stand for 10+ hours
Ability to lift 50 lbs.
Education:
Tarrant County College, Fort Worth, TX
Major: Psychology Minor: ASL Communication
Major: Associate of Arts in Psychology and Sociology
Graduated: 05/2007 (GPA 3.5) Phi Theta Kappa
Employment Summary:
Lyft – DFW, TX
11/2018 – present
Driver
Keep app updated
Follow all driving protocols
Keep vehicle properly maintained
Pickup and Drop off customers as needed
Dark Hour Haunted House – Plano, TX
09/2017 – present
Actor
Teamwork with year-round shows
Attending stunt training and actor workshops
Being prepared for costuming and fx makeup
Regus Management Group – Addison, TX 07/2016 – 01/2018
Reservation Account Manager
Utilize multiple screens across 3 different monitors
Handle inbound and outbound reservation calls
Set up customer accounts and sell new memberships
Troubleshoot minor website problems for customers as needed
Amazon Fulfillment Center–DFW7, Haslet, TX 10/2015 – 04/2016
Associate – Stow/Pick/ICQA
Stow items in portable pods run by Kiva robots
Scan each item accurately and with proficiency
Count items in bins for Quality Control
Silverleaf Resorts, Inc. , Arlington, TX 06/2014 – 08/2015
Customer Service Representative
Utilize multiple pages in one screen at the same time/toggling
Silverleaf Resorts, Inc. --Cont.
Handle outbound and inbound telemarketing calls
Make hotel reservations and set appointments
Provide reliable customer service with confidence
Eagle Mountain-Saginaw ISD – Saginaw, TX
10/2009 – 05/2014
Substitute Teacher
Look up available jobs online
Teach classes per instructions left by teacher
Assist other teachers when needed
City of Fort Worth, Fort Worth TX 09/2008 – 04/2014
Page – Diamond Hill-Jarvis & SW Regional Library
Check in materials from book drop and shipments.
Shelve materials and pull hold requests
Assist/help patrons
Office Assistant II – Central Library
Responsible for data entry, filing, and answering phone
Label and re-case various forms of books / media and create new media covers
Create and maintain database files using the Horizon program.
Customer Service Representative – East Reg. Library
Checked in/out library materials from book drop and patrons
Maintained holds and requests.
Assisted with library card requests, updating patron information, managing files and data entry
Office Assistant I – “Doc” Session Community Center
Greeted and signed in clients.
Answered and transferred calls.
Scheduled appointments.
Assist with senior and children programs
Sarah Beth Persons
746 Meadow Mead Drive, Allen, TX 75002
------------
------------
Summary of Skills:
Ability and willingness to provide efficient, quality service in a busy and stressful workplace
Working knowledge of software programs: Word, Power Point, Excel, Outlook, Horizon, Dayforce, Cisco Finesse, Cisco IP phone, AS-400 I-Series, Legacy, 8x8, Pivotal, Client, Titan, Onstage
Ability to cooperate and work productively with others
Effective communication skills
Proven ability to analyze information to generate solutions and make informed decisions
Typing speed of 49 words per minute with accuracy; skilled using a ten-key; 10000+ KSPM
Talent for interacting with diverse and challenging personalities
Successfully operate a multi-operational switchboard and telephone
Working knowledge of multiple cash registers and POS machines
Ability to stand for 10+ hours
Ability to lift 50 lbs.
Education:
Tarrant County College, Fort Worth, TX
Major: Psychology Minor: ASL Communication
Major: Associate of Arts in Psychology and Sociology
Graduated: 05/2007 (GPA 3.5) Phi Theta Kappa
Employment Summary:
Lyft – DFW, TX
11/2018 – present
Driver
Keep app updated
Follow all driving protocols
Keep vehicle properly maintained
Pickup and Drop off customers as needed
Dark Hour Haunted House – Plano, TX
09/2017 – present
Actor
Teamwork with year-round shows
Attending stunt training and actor workshops
Being prepared for costuming and fx makeup
Regus Management Group – Addison, TX 07/2016 – 01/2018
Reservation Account Manager
Utilize multiple screens across 3 different monitors
Handle inbound and outbound reservation calls
Set up customer accounts and sell new memberships
Troubleshoot minor website problems for customers as needed
Amazon Fulfillment Center–DFW7, Haslet, TX 10/2015 – 04/2016
Associate – Stow/Pick/ICQA
Stow items in portable pods run by Kiva robots
Scan each item accurately and with proficiency
Count items in bins for Quality Control
Silverleaf Resorts, Inc. , Arlington, TX 06/2014 – 08/2015
Customer Service Representative
Utilize multiple pages in one screen at the same time/toggling
Silverleaf Resorts, Inc. --Cont.
Handle outbound and inbound telemarketing calls
Make hotel reservations and set appointments
Provide reliable customer service with confidence
Eagle Mountain-Saginaw ISD – Saginaw, TX
10/2009 – 05/2014
Substitute Teacher
Look up available jobs online
Teach classes per instructions left by teacher
Assist other teachers when needed
City of Fort Worth, Fort Worth TX 09/2008 – 04/2014
Page – Diamond Hill-Jarvis & SW Regional Library
Check in materials from book drop and shipments.
Shelve materials and pull hold requests
Assist/help patrons
Office Assistant II – Central Library
Responsible for data entry, filing, and answering phone
Label and re-case various forms of books / media and create new media covers
Create and maintain database files using the Horizon program.
Customer Service Representative – East Reg. Library
Checked in/out library materials from book drop and patrons
Maintained holds and requests.
Assisted with library card requests, updating patron information, managing files and data entry
Office Assistant I – “Doc” Session Community Center
Greeted and signed in clients.
Answered and transferred calls.
Scheduled appointments.
Assist with senior and children programs