Customer Service
Annissa Williams Conyers, GA ------------582 Appraisal management . Mortgage. Real estate. Banking. Hospitality. Authorized to work in the US for any employer Work Experience Housekeeper privatehousehold - Atlanta, GA July 2017 to Present Cooking, meals by serving. Cleaning: vacuum, sweep, mop, dust, baseboards, wash dishes, fold laundry, make bed, clean desk/dust. Weekly cooking/cleaning for two roommates. References can be provided. Massage Therapist (Part-time) Marriott International, Inc. - Atlanta, GA March 2017 to Present massage therapist Massage Therapist Scarlett's Retreat Day Spa - McDonough, GA January 2016 to August 2016 Massage Therapist Massage Heights - Sandy Springs, GA January 2015 to January 2016 Responsibilities One-two hour sessions. Sales. Monthly quotas. Open/close retreat. Flip/shutdown rooms. Laundry. Begin and end sessions on time. Exceed client expectations. Accomplishments Promoted to Shift Lead within 2 months of employment. Over 40% of my clients monthly are returns. Skills UseDecember 2010 to November 2013 Responsibilities Account Manager/Appraisal Coordinator for Banksouth Mortgage and All Home Mortgage. Order Appraisal. Compose email. Customer service. Phone etiquette. Follow Fannie/Freddie guidelines. Appraisal Coordinators /Pre loan processing Amerisave Mortgage Corp - Atlanta, GA January 2009 to December 2010 Responsibilities Appraisal coordinator for Amerisave Mortgage and third party lenders (Chase, Bank of America, Citi, Wells Fargo). Accomplishments Promoted within 3 months of employment. First job in mortgage/real estate industry. Promoted and transferred to CEO's new company Novo AMC. Skills Used Customer service. Phone etiquette. Type 55 words per minute. Establish rapport with appraisers and lenders. Member Service Representative II Golden 1 Credit Union - Sacramento, CA August 2007 to December 2008 Golden 1 Credit Union, Florin Road, Sacramento, ------------ Teller duties, to include Customer Service; Cash handling; Clerical duties. Basic knowledge of institution guidelines and policies. New Accounts. Line of Credit. IRA. Met monthly sales/service quotas. Exceed performance expectation. Massage Therapist - Independent Contractor Wilder Chiropractic - Conyers, GA August 2016 Education Massage Therapy Georgia Career Institute - Conyers, GA 2013 to 2014 AA in General Studies Costumes River College - Sacramento, CA 2007 to 2008 Skills Powerful phone etiquette and customer service. Cash handling. Inventory/stocking. Time management. Household/business cleaning. Pet care. Athletics. Massage therapy. Culinaryd Customer service. Sales. Professionalism. Ability to establish rapport with new prospects. Server Cracker Barrell OCS - Conyers, GA April 2014 to December 2014 Appraisal Coordinator Novo Appraisal Management Corp - Atlanta, GA
Annissa Williams Conyers, GA ------------582 Appraisal management . Mortgage. Real estate. Banking. Hospitality. Authorized to work in the US for any employer Work Experience Housekeeper privatehousehold - Atlanta, GA July 2017 to Present Cooking, meals by serving. Cleaning: vacuum, sweep, mop, dust, baseboards, wash dishes, fold laundry, make bed, clean desk/dust. Weekly cooking/cleaning for two roommates. References can be provided. Massage Therapist (Part-time) Marriott International, Inc. - Atlanta, GA March 2017 to Present massage therapist Massage Therapist Scarlett's Retreat Day Spa - McDonough, GA January 2016 to August 2016 Massage Therapist Massage Heights - Sandy Springs, GA January 2015 to January 2016 Responsibilities One-two hour sessions. Sales. Monthly quotas. Open/close retreat. Flip/shutdown rooms. Laundry. Begin and end sessions on time. Exceed client expectations. Accomplishments Promoted to Shift Lead within 2 months of employment. Over 40% of my clients monthly are returns. Skills UseDecember 2010 to November 2013 Responsibilities Account Manager/Appraisal Coordinator for Banksouth Mortgage and All Home Mortgage. Order Appraisal. Compose email. Customer service. Phone etiquette. Follow Fannie/Freddie guidelines. Appraisal Coordinators /Pre loan processing Amerisave Mortgage Corp - Atlanta, GA January 2009 to December 2010 Responsibilities Appraisal coordinator for Amerisave Mortgage and third party lenders (Chase, Bank of America, Citi, Wells Fargo). Accomplishments Promoted within 3 months of employment. First job in mortgage/real estate industry. Promoted and transferred to CEO's new company Novo AMC. Skills Used Customer service. Phone etiquette. Type 55 words per minute. Establish rapport with appraisers and lenders. Member Service Representative II Golden 1 Credit Union - Sacramento, CA August 2007 to December 2008 Golden 1 Credit Union, Florin Road, Sacramento, ------------ Teller duties, to include Customer Service; Cash handling; Clerical duties. Basic knowledge of institution guidelines and policies. New Accounts. Line of Credit. IRA. Met monthly sales/service quotas. Exceed performance expectation. Massage Therapist - Independent Contractor Wilder Chiropractic - Conyers, GA August 2016 Education Massage Therapy Georgia Career Institute - Conyers, GA 2013 to 2014 AA in General Studies Costumes River College - Sacramento, CA 2007 to 2008 Skills Powerful phone etiquette and customer service. Cash handling. Inventory/stocking. Time management. Household/business cleaning. Pet care. Athletics. Massage therapy. Culinaryd Customer service. Sales. Professionalism. Ability to establish rapport with new prospects. Server Cracker Barrell OCS - Conyers, GA April 2014 to December 2014 Appraisal Coordinator Novo Appraisal Management Corp - Atlanta, GA