Customer Service
AMANDA P. SMITH
SUMMARY:
- People oriented professional with the ability to provide exceptional customer service
- Punctual and well organized with exceptional communication and interpersonal skills
- Quick problem solver within both team and individual environments
- Strong computer efficiency in Office 2010: Word, Excel, Outlook, & PowerPoint
- Ability to type 60/65 words per minute
EXPERIENCE:
SAM�S XPRESS CAR WASH Operations Support Rep Matthews, NC
12/17 to 8/18
- Answer all incoming calls
- Organize incoming and outgoing mail
- Handle Club member plans
- File daily important documents, such as claims and refunds
APPLEONE/CONTRACT
4/17 to 8/17 Receptionist Indian Trail, NC
- Answer all incoming calls and greeted customers
- Scheduled all of the customers appointments
- Created quotes and work orders
DRESSBARN
10/11 to 5/17 Sales Associate Matthews, NC
- Operate a cash register accurately
- Strong communication skills
- Problem solver in customer sales
- Rated highest in sales
MECHANICAL SUPPLY COMPANY
01/15 to 11/16 Receptionist Matthews, NC
- Answer and screen incoming calls
- Handle and redirect customer queries
- Take and distribute messages
- Manage all visitors
- Organize incoming and outgoing mail
- Utilize MS Office fully in daily tasks and responsibilities
- File daily important documents, such as invoices and pay stubs
WEAVER, BENNETT, & BLAND LAW FIRM
10/14 to 01/15 (PT- Temporary) Office Clerk Matthews, NC
- Demonstrate receptionists job, manage photocopying, filing, shredding, etc.
- Receive visitors and provide requested information or route the request to appropriate person
- Process incoming and outgoing mail
- Assist in planning special events for the firm
WINDSTREAM
9/12 to 12/13 Customer Service Matthews, NC
- Answer multiple phone calls throughout the day assisting customers with billing concerns, adding or changing plans, and any general inquiries about their current products
- Resolve customer grievances respectfully and agreeably
- Promote and sell core products over the phone to existing customers
- Consistently achieve or exceed monthly sales goals of core products, which include broadband, phone line, protection plans, upgrades, and cable TV.
CAROLINAS ELECTRICAL CONTRACTORS ASSOCIATION
5/08 to 7/10 Office Manager Matthews, NC
- Managed a fast-paced office, handling all inbound/outbound correspondence
- Interacted with high-profile clients in a professional way
- Performed administrative duties as needed
- Maintained office supplies and equipment while staying within the appropriate budget
- Typed and proofread documents efficiently and accurately
- Operated the switchboard answering all incoming phone calls in a friendly and efficient manner
EQUIFIRST
3/07 to 8/07 Post Closer Auditor Charlotte, NC
6/06 to 3/07 Loan Coordinator
5/05 to 6/06 Administrative Assistant
- Audited up to 17 files, ensuring that there were proper signatures, correct dates, and that notarized stamp/seals are accurate and visible
- Identified by checklist original or copied required forms in complete stacking order
- Provided complete customer service in Empower (Program to input loans)
EDUCATION:
CENTRAL PIEDMONT COMMUNITY COLLEGE Matthews, NC
Associates Degree in Art � Fall 2008
KING�S COLLEGE Charlotte, NC
September 2002- June 2003
Certificate as Legal Administrative Assistant
ACHIEVEMENTS/SKILLS:
- Dean�s List at King�s College
- PEAKS Top Overall Performer in the month of October at Windstream
- Earned reputation as one of the top 14 reps for the 3rd quarter at Windstream
References available upon Request
AMANDA P. SMITH
SUMMARY:
- People oriented professional with the ability to provide exceptional customer service
- Punctual and well organized with exceptional communication and interpersonal skills
- Quick problem solver within both team and individual environments
- Strong computer efficiency in Office 2010: Word, Excel, Outlook, & PowerPoint
- Ability to type 60/65 words per minute
EXPERIENCE:
SAM�S XPRESS CAR WASH Operations Support Rep Matthews, NC
12/17 to 8/18
- Answer all incoming calls
- Organize incoming and outgoing mail
- Handle Club member plans
- File daily important documents, such as claims and refunds
APPLEONE/CONTRACT
4/17 to 8/17 Receptionist Indian Trail, NC
- Answer all incoming calls and greeted customers
- Scheduled all of the customers appointments
- Created quotes and work orders
DRESSBARN
10/11 to 5/17 Sales Associate Matthews, NC
- Operate a cash register accurately
- Strong communication skills
- Problem solver in customer sales
- Rated highest in sales
MECHANICAL SUPPLY COMPANY
01/15 to 11/16 Receptionist Matthews, NC
- Answer and screen incoming calls
- Handle and redirect customer queries
- Take and distribute messages
- Manage all visitors
- Organize incoming and outgoing mail
- Utilize MS Office fully in daily tasks and responsibilities
- File daily important documents, such as invoices and pay stubs
WEAVER, BENNETT, & BLAND LAW FIRM
10/14 to 01/15 (PT- Temporary) Office Clerk Matthews, NC
- Demonstrate receptionists job, manage photocopying, filing, shredding, etc.
- Receive visitors and provide requested information or route the request to appropriate person
- Process incoming and outgoing mail
- Assist in planning special events for the firm
WINDSTREAM
9/12 to 12/13 Customer Service Matthews, NC
- Answer multiple phone calls throughout the day assisting customers with billing concerns, adding or changing plans, and any general inquiries about their current products
- Resolve customer grievances respectfully and agreeably
- Promote and sell core products over the phone to existing customers
- Consistently achieve or exceed monthly sales goals of core products, which include broadband, phone line, protection plans, upgrades, and cable TV.
CAROLINAS ELECTRICAL CONTRACTORS ASSOCIATION
5/08 to 7/10 Office Manager Matthews, NC
- Managed a fast-paced office, handling all inbound/outbound correspondence
- Interacted with high-profile clients in a professional way
- Performed administrative duties as needed
- Maintained office supplies and equipment while staying within the appropriate budget
- Typed and proofread documents efficiently and accurately
- Operated the switchboard answering all incoming phone calls in a friendly and efficient manner
EQUIFIRST
3/07 to 8/07 Post Closer Auditor Charlotte, NC
6/06 to 3/07 Loan Coordinator
5/05 to 6/06 Administrative Assistant
- Audited up to 17 files, ensuring that there were proper signatures, correct dates, and that notarized stamp/seals are accurate and visible
- Identified by checklist original or copied required forms in complete stacking order
- Provided complete customer service in Empower (Program to input loans)
EDUCATION:
CENTRAL PIEDMONT COMMUNITY COLLEGE Matthews, NC
Associates Degree in Art � Fall 2008
KING�S COLLEGE Charlotte, NC
September 2002- June 2003
Certificate as Legal Administrative Assistant
ACHIEVEMENTS/SKILLS:
- Dean�s List at King�s College
- PEAKS Top Overall Performer in the month of October at Windstream
- Earned reputation as one of the top 14 reps for the 3rd quarter at Windstream
References available upon Request