Current Resume
Sarah Viergutz
1907 N 57th St., Milwaukee, WI 53208 l ------------ l ------------
OBJECTIVE
Knowledgeable and accomplished administrative assistant, with over fifteen years of experience, looking to leverage extensive background in team facilitation, human resources and administrative duties
CAREER EXPERIENCE
American Family Insurance
State Administration Assistant December 12, 2016 to Present
- Perform the following duties to support a 8 member leadership team that helps grow 130 FT agencies in our sales territory
Capacity Support
o Job shadowed Talent Acquisition to see the interview process from beginning to end
o Co-organized and took part in 3 speed hire events that lead to 6 hires
o Helped bring CareerPlug (candidate tracking system) to the sales leaders as a recruiting tool
o Developed a new hire document for agents (took the candidate from new hire to appointment)
o Planned and organized the 3 Sales Specialist Boot Camps that were rolled out in May of 2017
o Attended the UW Waukesha freshman and sophomore job fair, hired 1 person from this event
o Organized a Lunch and Learn for the claims department to learn about agency, 5 attended, 2 interested
o Took part in Business Evaluation Process interviews for new agent candidates
Leadership Support
o Participated in Agency empathy interviews
o Aided in the resignation/termination process for the agent
o Developed a resignation/termination checklist to ensure a smooth transition
o Prepared expense reports for 8 sales leaders
o Planned and organized district meetings, recognition events and engagement outings
o Completed and sent out weekly/monthly sales reports
o Made hotel reservations for leadership as needed
o Coordinated trips for 30 plus people
o Monitored , addressed and provided excellent customer service with the Sales Support Email box
o Project management experience with the State Growth Support Team meetings and WI E Bootcamps
o Maintained and strengthened relationships with sales leaders, agents and corporate partners
- Filled in for the Sales Planning Manager in the Q3 State Growth Support Team meeting
- Completed Crucial Conversations class, Unconscious Bias class
- Interviewed 8th graders from Sherman Middle School in Madison as part of their career readiness program
CNA Insurance
Administrator to the Branch Vice President of Wisconsin October 17, 2016 to December 9, 2016
- Supported BVP in growing 54 contracted agencies in the state of WI
- Developed a system for the collection of renewing agent contracts within a short turnaround time
- Submitted expense reports for BVP, UW Manager and UWs
- Monitored remaining 2016 budget
- Worked with agencies on name changes, address corrections and coding
- Collect data and reports for quarterly report book and BVP/Agency meetings
American Family Insurance
Agency Sales Manager Assistant May 2004 – October 13, 2016
- Perform administrative duties to effectively support, manage and grow a 26 agency district, with $63 million total premium, that spans from Cedarburg to Two Rivers to Kewaskum, including but not limited to:
Agency Support
O Process staff and new agent appointment paperwork to ensure they are licensed appropriately
O Coordinated a smooth training process for Advance online modules, ILT and system changes
O Increase awareness of new MOD materials
O Help agencies understand and maneuver through MyGuide, MyPal and toolkits
O Communicate KPIs and review how to improve areas of concern
Production Support
O Track and update corporate and district promotions/incentives for agents and staff
O Explain and deliver bonus structure and reports
O Monitored and explained the importance of the ASP system for sales planning to the agents
Capacity Support
O Prescreen and interview customer service representatives, sales specialists and office managers for each agency in the district
O Source CSR and sales specialists through Monster and other online sites
O Attend job fairs to recruit agent candidates and sales specialists
O Partner with Sales Talent Acquisition Specialist for intake forms and open positions
District Support
O Responsible for Agency Sales Manager’s calendar, schedule and travel (Using Concur)
O Prepare Agency Sales Manager’s expense reports
O Track budget and explain deviations
O Organize, plan and prepare district/staff meetings, engagement outings and incentive payouts
O Work as a liaison between the 26 agencies in our district and the home office
O Build relationships that foster trust, growth and success between the 92 agents and staff in the district
- Worked for 2 districts for 2 years as a district manager assistant
- Transitioned with the district for 5 new district managers/agency sales managers
- Received a 4.76 score (out of 5) for the 2016 upward performance survey
- Completed the Project Management course for Non Project Managers
Finlay Fine Jewelry
Human Resource Manager May 2003 – May 2004
- Recruit externally and via internet to fill open position
- Process new hire paperwork including background credit checks
- Offer support to 7 Regional Mangers for scheduling, benefits and interviews
- Monitor associate productivity for 84 retail branches
- Investigate employee concerns and complaints
Fleming Company, Crestwood Bakery
Human Resource Representative April 2002 – May 2003
- Responsible for the payroll of 200 employees
- Organize and conduct open enrollment and new hire benefit meetings
- Answer questions on short term disability, long term disability, 401K plans and pensions
- Liaison between workers compensation and employees on work comp claims
CJ Banks
Store Manager October 2001 – March 2002
- Hire, train and maintain a staff of 6 people
- Ensure store set up was to Company standards for the grand opening and each season following
- Provide exceptional customer service
Lane Bryant
Co-Manager November 2000 - October 2001
- Motivate associates to achieve sales goals
- Prioritize daily tasks and team with staff to accomplish them
- Assist with monthly floor sets
- Create a customer friendly environment
Wal-Mart
Personnel Manager May 1998 – July 1999
March 2000 – August 2000
- Responsible for mass hire of 800 associates in a 192,000 square foot Supercenter
- Direct new hire orientations ranging from 2 to50 people
- Perform daily payroll and scheduling tasks
- Maintain privacy and confidentiality when faced with sensitive situations
- Complete open enrollment and benefit selection process with employees
- Ensured all employees met company training program specific to job type
SKILLS
- Proficient in Word, Excel, PowerPoint, Outlook and Calendaring
- Licensed in Property, Casualty, Life and Health Insurance
EDUCATION
Ashland University, Ashland, OH
Bachelor of Science in Business Administration
Major: Marketing
Minor: Psychology
Sarah Viergutz
1907 N 57th St., Milwaukee, WI 53208 l ------------ l ------------
OBJECTIVE
Knowledgeable and accomplished administrative assistant, with over fifteen years of experience, looking to leverage extensive background in team facilitation, human resources and administrative duties
CAREER EXPERIENCE
American Family Insurance
State Administration Assistant December 12, 2016 to Present
- Perform the following duties to support a 8 member leadership team that helps grow 130 FT agencies in our sales territory
Capacity Support
o Job shadowed Talent Acquisition to see the interview process from beginning to end
o Co-organized and took part in 3 speed hire events that lead to 6 hires
o Helped bring CareerPlug (candidate tracking system) to the sales leaders as a recruiting tool
o Developed a new hire document for agents (took the candidate from new hire to appointment)
o Planned and organized the 3 Sales Specialist Boot Camps that were rolled out in May of 2017
o Attended the UW Waukesha freshman and sophomore job fair, hired 1 person from this event
o Organized a Lunch and Learn for the claims department to learn about agency, 5 attended, 2 interested
o Took part in Business Evaluation Process interviews for new agent candidates
Leadership Support
o Participated in Agency empathy interviews
o Aided in the resignation/termination process for the agent
o Developed a resignation/termination checklist to ensure a smooth transition
o Prepared expense reports for 8 sales leaders
o Planned and organized district meetings, recognition events and engagement outings
o Completed and sent out weekly/monthly sales reports
o Made hotel reservations for leadership as needed
o Coordinated trips for 30 plus people
o Monitored , addressed and provided excellent customer service with the Sales Support Email box
o Project management experience with the State Growth Support Team meetings and WI E Bootcamps
o Maintained and strengthened relationships with sales leaders, agents and corporate partners
- Filled in for the Sales Planning Manager in the Q3 State Growth Support Team meeting
- Completed Crucial Conversations class, Unconscious Bias class
- Interviewed 8th graders from Sherman Middle School in Madison as part of their career readiness program
CNA Insurance
Administrator to the Branch Vice President of Wisconsin October 17, 2016 to December 9, 2016
- Supported BVP in growing 54 contracted agencies in the state of WI
- Developed a system for the collection of renewing agent contracts within a short turnaround time
- Submitted expense reports for BVP, UW Manager and UWs
- Monitored remaining 2016 budget
- Worked with agencies on name changes, address corrections and coding
- Collect data and reports for quarterly report book and BVP/Agency meetings
American Family Insurance
Agency Sales Manager Assistant May 2004 – October 13, 2016
- Perform administrative duties to effectively support, manage and grow a 26 agency district, with $63 million total premium, that spans from Cedarburg to Two Rivers to Kewaskum, including but not limited to:
Agency Support
O Process staff and new agent appointment paperwork to ensure they are licensed appropriately
O Coordinated a smooth training process for Advance online modules, ILT and system changes
O Increase awareness of new MOD materials
O Help agencies understand and maneuver through MyGuide, MyPal and toolkits
O Communicate KPIs and review how to improve areas of concern
Production Support
O Track and update corporate and district promotions/incentives for agents and staff
O Explain and deliver bonus structure and reports
O Monitored and explained the importance of the ASP system for sales planning to the agents
Capacity Support
O Prescreen and interview customer service representatives, sales specialists and office managers for each agency in the district
O Source CSR and sales specialists through Monster and other online sites
O Attend job fairs to recruit agent candidates and sales specialists
O Partner with Sales Talent Acquisition Specialist for intake forms and open positions
District Support
O Responsible for Agency Sales Manager’s calendar, schedule and travel (Using Concur)
O Prepare Agency Sales Manager’s expense reports
O Track budget and explain deviations
O Organize, plan and prepare district/staff meetings, engagement outings and incentive payouts
O Work as a liaison between the 26 agencies in our district and the home office
O Build relationships that foster trust, growth and success between the 92 agents and staff in the district
- Worked for 2 districts for 2 years as a district manager assistant
- Transitioned with the district for 5 new district managers/agency sales managers
- Received a 4.76 score (out of 5) for the 2016 upward performance survey
- Completed the Project Management course for Non Project Managers
Finlay Fine Jewelry
Human Resource Manager May 2003 – May 2004
- Recruit externally and via internet to fill open position
- Process new hire paperwork including background credit checks
- Offer support to 7 Regional Mangers for scheduling, benefits and interviews
- Monitor associate productivity for 84 retail branches
- Investigate employee concerns and complaints
Fleming Company, Crestwood Bakery
Human Resource Representative April 2002 – May 2003
- Responsible for the payroll of 200 employees
- Organize and conduct open enrollment and new hire benefit meetings
- Answer questions on short term disability, long term disability, 401K plans and pensions
- Liaison between workers compensation and employees on work comp claims
CJ Banks
Store Manager October 2001 – March 2002
- Hire, train and maintain a staff of 6 people
- Ensure store set up was to Company standards for the grand opening and each season following
- Provide exceptional customer service
Lane Bryant
Co-Manager November 2000 - October 2001
- Motivate associates to achieve sales goals
- Prioritize daily tasks and team with staff to accomplish them
- Assist with monthly floor sets
- Create a customer friendly environment
Wal-Mart
Personnel Manager May 1998 – July 1999
March 2000 – August 2000
- Responsible for mass hire of 800 associates in a 192,000 square foot Supercenter
- Direct new hire orientations ranging from 2 to50 people
- Perform daily payroll and scheduling tasks
- Maintain privacy and confidentiality when faced with sensitive situations
- Complete open enrollment and benefit selection process with employees
- Ensured all employees met company training program specific to job type
SKILLS
- Proficient in Word, Excel, PowerPoint, Outlook and Calendaring
- Licensed in Property, Casualty, Life and Health Insurance
EDUCATION
Ashland University, Ashland, OH
Bachelor of Science in Business Administration
Major: Marketing
Minor: Psychology