Current Resume
EDUCATION Fall 2012�Fall 2017
Savannah State University Savannah, GA
Major:
Bachelors of Social Work
General GPA: 3.31
Major GPA: 3.4
RELATED COURSES TAKEN:
Social Work with Families and Children, Human Needs and Human Services, History of Social Welfare and Social Policy, Human Behavior and the Social Environment I&II, Human Diversity and Social Work Practice, Gerontological Social Work, Interventive Methods I&II with Individuals, Groups, and Families, Implement of Social Work Policy, Research I&II.
NASW Continued Education Certificates Earned
Addressing Maladaptive Coping Behaviors with Adolescents and their Families 2016
Suicide Prevention & Treatment of Older Veterans 2016
Anxiety and Social Angst: Approaches to manage aging, chronic illness, and disability 2017
Understanding Military Culture, Working with Military Families 2017
SOCIAL WORK EXPERIENCE
Intensive Support Coordinator Fall 2017-Current
Columbus Community Services Augusta, GA
Identifying and addressing barriers to care; accessing needed resources and services offered through the waiver as well as the larger healthcare system
Addressing complex needs by consulting with a registered nurse and physician
Fostering and maintaining family and other informal relationships and supports
Coordinating the transition of individuals from state facilities to community based settings, assuring that supports
are in place to successfully maintain the individual in a less restrictive and more fulfilling environment
Student Intern/Parent Educator Fall 2017
Augusta Partnership for Children Augusta, GA
Complete outreach activities at the local health departments to inform parents of all community resources
Assess children and families in order to create a treatment plan that focuses on the development of the child, the parent and child interaction, and the well-being of the entire family
Conduct home visits to support families with accomplishing set goals
Input all notes regarding cases frequently and accurately into systems (Penelope and ETO)
Customer Service Representative Summer 2017-Fall 2017
Electrolux Major Appliances Augusta, GA
Multi-tasking between multiple computer programs while notating any issues, resolution steps, and appointment details
Developing troubleshooting plans to assist customers with quality and efficient customer care
Complete follow-up cases with customers to assure that Electrolux is frequently visiting their files for updates
Advocate on behalf of the customers who fall short of policies or are mistreated by service providers, persuading leadership what should be offered to customers who have had constant repairs or bad experiences
Have most recently accomplished highest sale goal over the entire department by appealing to customers by informing them of the benefits on full coverage.
Student Intern Fall 2016
Family Promise Augusta, GA
Meet with Executive Director to review new guests
Develop individual case plans for assigned families admitted to and/or leaving the program
Review case plans with families� weekly
Advocate on behalf of the guest as needed to help them access essential social services and other programs
Wireless Expert Spring 2016-Fall 2016
Sprint (Mobile Now) Augusta, GA
Provides a total sales solution to customers, for any of their wireless/mobility needs. This includes selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving customers money; personalizing their experience; and protecting their investment
Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand
Meets or exceeds key performance objectives, including sales and customer satisfaction goals
Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store
Identifies the right solutions for customer billing, technical and/or account issues
Customer Service Associate
Fall 2015-Spring 2016
Sears Holdings Corporation
Provide input and guidance to help resolve customer concerns and customer affairs
Satisfies customers with the upmost respect while following policy
Adjusts to new demands and apply training in practice
Works well with money while acquiring accuracy, trustworthiness, and honesty
Accepts authority and criticism
Customer Representative Fall 2013-Spring 2014
Verizon/SITEL Augusta, GA
Commended by supervisors for excellent work in building up reliable/respectful relationships with customers.
Quick learning response to new updates in technology programs.
Follows policies when addressing all work related activities.
Uses appropriate language and proper tones when dealing with irate customers.
Student Assistant
Fall 2012-Spring 2013
Financial Aid
Commended by supervisors for excellent work in building up reliable/respectful relationships with customers.
Quick learning response to new updates in technology programs.
Follows policies when addressing all work related activities.
Uses appropriate language and proper tones when dealing with irate customers.
VOLUNTEER EXPERIENCE
Heads-Up Guidance Services Summer 2015 � Fall 2015
Meet with Counselors to review client assessments
Develop group workshops for clients whom lack funds for services provided
Review client performances with client�s counselor
Create activities for the client as needed to help them access therapeutic creative activity while gaining ownership of their responsibilities.
VA STANDOWN (Homeless Population) Fall 2015 and Fall 2016
Recruiting extra Volunteers Augusta, GA
Recruiting Presenters
Setting up and Breaking Down
Helping at the Registration Table
Assist Homeless Veterans and Individuals find helpful resources in the community
Advertising for the event
Advocacy Day/Lobby Day
Participate at NASW Conference on addressing social issues and policy
Attend Senate meetings
Advocate for social justice with state Senators
HONORS AND AFFILIATIONS
Hope Plus Scholar 2012-2017
National Council of Negro Women, Inc. general member Present
National Association of Social Workers general member Present
Dean�s List 2013-2016
COMPUTER SKILLS
Experienced in Microsoft Word, Excel, Power Point, Publisher, Window Moviemaker, organizing files, downloading photos and movies, Social Network Advertising, SPSS, File Management, and Installations
EDUCATION Fall 2012�Fall 2017
Savannah State University Savannah, GA
Major:
Bachelors of Social Work
General GPA: 3.31
Major GPA: 3.4
RELATED COURSES TAKEN:
Social Work with Families and Children, Human Needs and Human Services, History of Social Welfare and Social Policy, Human Behavior and the Social Environment I&II, Human Diversity and Social Work Practice, Gerontological Social Work, Interventive Methods I&II with Individuals, Groups, and Families, Implement of Social Work Policy, Research I&II.
NASW Continued Education Certificates Earned
Addressing Maladaptive Coping Behaviors with Adolescents and their Families 2016
Suicide Prevention & Treatment of Older Veterans 2016
Anxiety and Social Angst: Approaches to manage aging, chronic illness, and disability 2017
Understanding Military Culture, Working with Military Families 2017
SOCIAL WORK EXPERIENCE
Intensive Support Coordinator Fall 2017-Current
Columbus Community Services Augusta, GA
Identifying and addressing barriers to care; accessing needed resources and services offered through the waiver as well as the larger healthcare system
Addressing complex needs by consulting with a registered nurse and physician
Fostering and maintaining family and other informal relationships and supports
Coordinating the transition of individuals from state facilities to community based settings, assuring that supports
are in place to successfully maintain the individual in a less restrictive and more fulfilling environment
Student Intern/Parent Educator Fall 2017
Augusta Partnership for Children Augusta, GA
Complete outreach activities at the local health departments to inform parents of all community resources
Assess children and families in order to create a treatment plan that focuses on the development of the child, the parent and child interaction, and the well-being of the entire family
Conduct home visits to support families with accomplishing set goals
Input all notes regarding cases frequently and accurately into systems (Penelope and ETO)
Customer Service Representative Summer 2017-Fall 2017
Electrolux Major Appliances Augusta, GA
Multi-tasking between multiple computer programs while notating any issues, resolution steps, and appointment details
Developing troubleshooting plans to assist customers with quality and efficient customer care
Complete follow-up cases with customers to assure that Electrolux is frequently visiting their files for updates
Advocate on behalf of the customers who fall short of policies or are mistreated by service providers, persuading leadership what should be offered to customers who have had constant repairs or bad experiences
Have most recently accomplished highest sale goal over the entire department by appealing to customers by informing them of the benefits on full coverage.
Student Intern Fall 2016
Family Promise Augusta, GA
Meet with Executive Director to review new guests
Develop individual case plans for assigned families admitted to and/or leaving the program
Review case plans with families� weekly
Advocate on behalf of the guest as needed to help them access essential social services and other programs
Wireless Expert Spring 2016-Fall 2016
Sprint (Mobile Now) Augusta, GA
Provides a total sales solution to customers, for any of their wireless/mobility needs. This includes selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving customers money; personalizing their experience; and protecting their investment
Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand
Meets or exceeds key performance objectives, including sales and customer satisfaction goals
Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store
Identifies the right solutions for customer billing, technical and/or account issues
Customer Service Associate
Fall 2015-Spring 2016
Sears Holdings Corporation
Provide input and guidance to help resolve customer concerns and customer affairs
Satisfies customers with the upmost respect while following policy
Adjusts to new demands and apply training in practice
Works well with money while acquiring accuracy, trustworthiness, and honesty
Accepts authority and criticism
Customer Representative Fall 2013-Spring 2014
Verizon/SITEL Augusta, GA
Commended by supervisors for excellent work in building up reliable/respectful relationships with customers.
Quick learning response to new updates in technology programs.
Follows policies when addressing all work related activities.
Uses appropriate language and proper tones when dealing with irate customers.
Student Assistant
Fall 2012-Spring 2013
Financial Aid
Commended by supervisors for excellent work in building up reliable/respectful relationships with customers.
Quick learning response to new updates in technology programs.
Follows policies when addressing all work related activities.
Uses appropriate language and proper tones when dealing with irate customers.
VOLUNTEER EXPERIENCE
Heads-Up Guidance Services Summer 2015 � Fall 2015
Meet with Counselors to review client assessments
Develop group workshops for clients whom lack funds for services provided
Review client performances with client�s counselor
Create activities for the client as needed to help them access therapeutic creative activity while gaining ownership of their responsibilities.
VA STANDOWN (Homeless Population) Fall 2015 and Fall 2016
Recruiting extra Volunteers Augusta, GA
Recruiting Presenters
Setting up and Breaking Down
Helping at the Registration Table
Assist Homeless Veterans and Individuals find helpful resources in the community
Advertising for the event
Advocacy Day/Lobby Day
Participate at NASW Conference on addressing social issues and policy
Attend Senate meetings
Advocate for social justice with state Senators
HONORS AND AFFILIATIONS
Hope Plus Scholar 2012-2017
National Council of Negro Women, Inc. general member Present
National Association of Social Workers general member Present
Dean�s List 2013-2016
COMPUTER SKILLS
Experienced in Microsoft Word, Excel, Power Point, Publisher, Window Moviemaker, organizing files, downloading photos and movies, Social Network Advertising, SPSS, File Management, and Installations