Current Resume 10.1.18
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Sarah Huerta
3x Salesforce Certified Administrator with experience in both Sales and Service Cloud products and third-party integrations
EMPLOYMENT
2018 - Current SALESFORCE ADMINISTRATOR – Barton Associates Inc.
+ Creating and using reports to handle data cleaning, organization and other activities to keep database tidy
+ Responding to cases concerning support, IT and other needs from over 700 users
+ Updating users, deactivation, managed package licenses, feature licenses, sharing, etc
+ Performing daily review of cases with team to discuss issues and solutions to refine the system
+ Routing cases and issues to departments; • Aiding users on proper, best practices uses of SF system, data usage, troubleshooting problems, etc.
2016 - 2018 SALESFORCE ADMINISTRATOR & MARKETING – Bartech Systems, Inc.
+ Spear-headed implementation of the Salesforce Sales and Service Cloud with the company
+ Created customized system for service and sales for hospitality technology company
+ Utilized workflow rules, Visual flow, validation rules, Data Loader, and process builder to automate system
+ Email alerts for automatic communication for both users and non-users
+ Conducted company training and ongoing bi-weekly discussions about system needs and changes
+ User setup, profile and role hierarchy building, troubleshooting
+ Using bug reports, trace flags, setup audit trail and history on records to track issues
2013 - 2015 SENIOR EDITOR – Ultius
+ Managed 7+ editors, ensuring consistency of product and company standards
+ Reviewed work from over 200 writers for content and writing quality, ensuring that writing styles were used properly as dictated by assignments
+ Maintained active communication with management concerning editor progress, policy violations and business needs
+ Mediated between editors, writers, and clients to solve issues within company guidelines
+ Managed all editor training and interviewing/hiring
202
SKILLS
o Salesforce Administration
o Salesforce App Building
o Declarative customization for Salesforce system
o Adobe suite of products (Photoshop, Illustrator, InDesign), MS Office suite
o Project management (simultaneous projects)
o Graphic design
o Client relations
EDUCATION
2019 MASTER OF BUSINESS ADMINISTRATION – Western Governors University
2012 BACHELOR OF ARTS – University of Nevada - Las Vegas
2017 – Ongoing TRAILHEAD BY SALESFORCE
CERTIFICATIONS
January 2018 SALESFORCE CERTIFIED ADMINISTRATOR
March 2018 SALESFORCE CERTIFIED ADVANCED ADMINISTRATOR
April 2018 SALESFORCE CERTIFIED APP BUILDER
Professional References Chris Smith
Vice President Operations at Bartech Systems
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Valerie Veuthey
Training Manager at Bartech Systems
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Jeremy Cole
Supervisor at Ultius, Inc.
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Sarah Huerta
3x Salesforce Certified Administrator with experience in both Sales and Service Cloud products and third-party integrations
EMPLOYMENT
2018 - Current SALESFORCE ADMINISTRATOR – Barton Associates Inc.
+ Creating and using reports to handle data cleaning, organization and other activities to keep database tidy
+ Responding to cases concerning support, IT and other needs from over 700 users
+ Updating users, deactivation, managed package licenses, feature licenses, sharing, etc
+ Performing daily review of cases with team to discuss issues and solutions to refine the system
+ Routing cases and issues to departments; • Aiding users on proper, best practices uses of SF system, data usage, troubleshooting problems, etc.
2016 - 2018 SALESFORCE ADMINISTRATOR & MARKETING – Bartech Systems, Inc.
+ Spear-headed implementation of the Salesforce Sales and Service Cloud with the company
+ Created customized system for service and sales for hospitality technology company
+ Utilized workflow rules, Visual flow, validation rules, Data Loader, and process builder to automate system
+ Email alerts for automatic communication for both users and non-users
+ Conducted company training and ongoing bi-weekly discussions about system needs and changes
+ User setup, profile and role hierarchy building, troubleshooting
+ Using bug reports, trace flags, setup audit trail and history on records to track issues
2013 - 2015 SENIOR EDITOR – Ultius
+ Managed 7+ editors, ensuring consistency of product and company standards
+ Reviewed work from over 200 writers for content and writing quality, ensuring that writing styles were used properly as dictated by assignments
+ Maintained active communication with management concerning editor progress, policy violations and business needs
+ Mediated between editors, writers, and clients to solve issues within company guidelines
+ Managed all editor training and interviewing/hiring
202
SKILLS
o Salesforce Administration
o Salesforce App Building
o Declarative customization for Salesforce system
o Adobe suite of products (Photoshop, Illustrator, InDesign), MS Office suite
o Project management (simultaneous projects)
o Graphic design
o Client relations
EDUCATION
2019 MASTER OF BUSINESS ADMINISTRATION – Western Governors University
2012 BACHELOR OF ARTS – University of Nevada - Las Vegas
2017 – Ongoing TRAILHEAD BY SALESFORCE
CERTIFICATIONS
January 2018 SALESFORCE CERTIFIED ADMINISTRATOR
March 2018 SALESFORCE CERTIFIED ADVANCED ADMINISTRATOR
April 2018 SALESFORCE CERTIFIED APP BUILDER
Professional References Chris Smith
Vice President Operations at Bartech Systems
------------
Valerie Veuthey
Training Manager at Bartech Systems
------------
Jeremy Cole
Supervisor at Ultius, Inc.
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