Culinary Manager
PROFILE I’m a professional on Culinary Management having more than five years of experience on food and beverages service for events and touristic operations. I am currently studying a Master's degree program on International Tourism Management at OSTELEA School of Tourism and Hospitality in Spain in online mode. My main job objective is to obtain the necessary knowledge about how an institution works and to understand its processes to get the most out of these.
CONTACT ADRESS: 1207 51th Street North Bergen, NJ 07047.
MOBILE PHONE:------------
WEB SITE: ------------/in/nelsonnapoleón-narváez-chávez-675538156
E-MAIL: ------------
HOBBIES Gym. Travel. Lecture. Cinema. Knowing new restaurants and hotels and its services offer to the public.
FORMATION
Luigi Galvani International School (Ecuador) October 1995 - July 2005 Degree obtained: Technical Baccalaureate in Commerce and Administration Computer Specialty. Overall average: 9.0 / 10.
Universidad Tecnológica Equinoccial UTE (Ecuador) October 2005 - July 2012 Title: Culinary Manager. Subject of Thesis Degree: "Study of the Grape, Properties, Benefits and its Application to the Ecuadorian Gastronomy." General Average: 9.38 / 10.
OSTELEA School of Tourism and Hospitality (Spain) October 2018 - ongoing Program: Master’s Degree on International Tourism Management Online Mode. Program ends in July 2019.
PROFESSIONAL EXPERIENCE
Universidad Tecnológica Equinoccial UTE - Kitchen and Service Intern February 2019 - January 2012 • Production of lunches sold at the university cafeteria and different bakery and pastry products. • Attention to guests during the service of different events held at the University.
Delicatessen Deli Tabaris - Cold Kitchen Intern August 2010 - October 2010 • Elaboration of cold cooking products and mise en place of their ingredients. • Attention to delicatessen customers and sale of different products offered in the establishment.
Presidency of the Republic of Ecuador - Intern in Service May 2010 - September 2012 • Attention to guests of the Presidency of the Republic during different food and beverage services (breakfasts, lunches, cocktail dinners, ministerial cabinets, diplomatic visits) in the Banquet Hall and in the Presidential Residence Hall.
Grupo Health Integral Clinic - Chef June 2013 - December 2013 • Preparation of menus for patients admitted into the clinic, previously coordinated with the nutrition area. • Preparation of breakfasts, lunches and snacks for patients’ relatives and clinic staff. • Reception of raw materials and storage according to the standards of the clinic.
Ferrocarriles del Ecuador Public Company – Tren Crucero Waiter April 2014 - August 2015 • Preparation of supplies lists for the train based on the number of confirmed passengers. • Reception of food and beverage supplies in stations, storage and set-up of convoys prior to commercial outings. • Elaboration and application of Tren Crucero Service Procedures and Standards on board Manual. • Development of food and beverage services on board convoys. • Training to waiters of Cruise Train on barismo.
Ferrocarriles del Ecuador Public Company - Cost Analyst September 2015 - March 2019 • Design and elaboration of costing of touristic products. • Groundwork and update the technical product sheets of the different touristic routes of Tren Ecuador. • Calculation of amounts of touristic services to be contracted for the groundwork of the Marketing Management annual budget. • In charge of the supply process for food and beverages, cleaning supplies and household goods for the touristic products Tren Crucero and Tren Expedición at national level. • Negotiation of touristic services fees to contract with public, private and community providers at national level. • Preparation of enabling documentation for payments to tourism service providers of Tren Ecuador routes. • Development of standard recipes to determine the retail price of food and beverages sold on board the cafeterias of Tren Ecuador convoys. • Quality control in the services provided to Tren Ecuador by private and community providers, in order to identify weaknesses in them and apply improvements or changes in services. • Identification of shortcomings in the service or comfort on board the Train Ecuador convoys and implementation of improvements to solve these shortcomings. • Monthly development of consolidated customer satisfaction indexes on all Tren Ecuador routes nationwide. • Planning and development of special activities for festivities aboard the Tren Ecuador touristic products in coordination with the managers of the subsidiaries and the different units of Ferrocarriles del Ecuador.
Ferrocarriles del Ecuador Public Company - Deputy Manager of Marketing and Tourist Products (In charge) May 2018 - June 2018 • Authorization of payments of services provided by community and private providers of Tren Crucero and Tren Ecuador routes with their respective enabling documents. • Efforts were made jointly with the Planning Management of Ferrocarriles del Ecuador to achieve a budget readjustment of USD 203,000 in favor of the Marketing and Touristic Products Submanagement in order to use them in the different efforts made by this unit and comply with its Annual Operating Plan for 2018.
• Preparation of commercial proposals requested by the Sales and Customer Service Submanagement or by corporate clients in order to capture potential sales of future outlets, in coordination with the Logistics, Costs and Touristic Products and Marketing departments.
APTITUDES
Sanitation and HACCP Standards
Negotiation with suppliers
Barismo
Event Planning and Development
Microsoft Office handling
French
Italian
English B1 Sufficiency Certificate
PERSONAL REFERENCES
Ing. Alexandra Arias. Professor of the Faculty of Tourism, Hospitality and Gastronomy. Universidad Tecnológica Equinoccial Phone: +593 – 99 – 98508338
Mgs. Roberto Villacís. Personal Friend Phone: +593 – 99 – 2900090 / +593 – 99 – 291300
Lic. Cristina Vega. Head of Costs and Touristic Products. Ferrocarriles del Ecuador Public Company. Phone: +593 – 99 – 216765
Lic. Víctor Jaramillo Campos. Commercial Manager. Galapagos Safari Camp. Phone: + 593 – 96 – 9934379.
Ing. Cristina Rivadeneira Ricaurte. Marketing Engineer Ferrocarriles del Ecuador Public Company. Phone: + 593 – 97 – 9558201
Mr. Galo Chávez. Uncle. Phone: 203 – 253 – 7090
Mrs. Nancy Walker. Cousin. Phone: 315 – 383 – 8768
PROFILE I’m a professional on Culinary Management having more than five years of experience on food and beverages service for events and touristic operations. I am currently studying a Master's degree program on International Tourism Management at OSTELEA School of Tourism and Hospitality in Spain in online mode. My main job objective is to obtain the necessary knowledge about how an institution works and to understand its processes to get the most out of these.
CONTACT ADRESS: 1207 51th Street North Bergen, NJ 07047.
MOBILE PHONE:------------
WEB SITE: ------------/in/nelsonnapoleón-narváez-chávez-675538156
E-MAIL: ------------
HOBBIES Gym. Travel. Lecture. Cinema. Knowing new restaurants and hotels and its services offer to the public.
FORMATION
Luigi Galvani International School (Ecuador) October 1995 - July 2005 Degree obtained: Technical Baccalaureate in Commerce and Administration Computer Specialty. Overall average: 9.0 / 10.
Universidad Tecnológica Equinoccial UTE (Ecuador) October 2005 - July 2012 Title: Culinary Manager. Subject of Thesis Degree: "Study of the Grape, Properties, Benefits and its Application to the Ecuadorian Gastronomy." General Average: 9.38 / 10.
OSTELEA School of Tourism and Hospitality (Spain) October 2018 - ongoing Program: Master’s Degree on International Tourism Management Online Mode. Program ends in July 2019.
PROFESSIONAL EXPERIENCE
Universidad Tecnológica Equinoccial UTE - Kitchen and Service Intern February 2019 - January 2012 • Production of lunches sold at the university cafeteria and different bakery and pastry products. • Attention to guests during the service of different events held at the University.
Delicatessen Deli Tabaris - Cold Kitchen Intern August 2010 - October 2010 • Elaboration of cold cooking products and mise en place of their ingredients. • Attention to delicatessen customers and sale of different products offered in the establishment.
Presidency of the Republic of Ecuador - Intern in Service May 2010 - September 2012 • Attention to guests of the Presidency of the Republic during different food and beverage services (breakfasts, lunches, cocktail dinners, ministerial cabinets, diplomatic visits) in the Banquet Hall and in the Presidential Residence Hall.
Grupo Health Integral Clinic - Chef June 2013 - December 2013 • Preparation of menus for patients admitted into the clinic, previously coordinated with the nutrition area. • Preparation of breakfasts, lunches and snacks for patients’ relatives and clinic staff. • Reception of raw materials and storage according to the standards of the clinic.
Ferrocarriles del Ecuador Public Company – Tren Crucero Waiter April 2014 - August 2015 • Preparation of supplies lists for the train based on the number of confirmed passengers. • Reception of food and beverage supplies in stations, storage and set-up of convoys prior to commercial outings. • Elaboration and application of Tren Crucero Service Procedures and Standards on board Manual. • Development of food and beverage services on board convoys. • Training to waiters of Cruise Train on barismo.
Ferrocarriles del Ecuador Public Company - Cost Analyst September 2015 - March 2019 • Design and elaboration of costing of touristic products. • Groundwork and update the technical product sheets of the different touristic routes of Tren Ecuador. • Calculation of amounts of touristic services to be contracted for the groundwork of the Marketing Management annual budget. • In charge of the supply process for food and beverages, cleaning supplies and household goods for the touristic products Tren Crucero and Tren Expedición at national level. • Negotiation of touristic services fees to contract with public, private and community providers at national level. • Preparation of enabling documentation for payments to tourism service providers of Tren Ecuador routes. • Development of standard recipes to determine the retail price of food and beverages sold on board the cafeterias of Tren Ecuador convoys. • Quality control in the services provided to Tren Ecuador by private and community providers, in order to identify weaknesses in them and apply improvements or changes in services. • Identification of shortcomings in the service or comfort on board the Train Ecuador convoys and implementation of improvements to solve these shortcomings. • Monthly development of consolidated customer satisfaction indexes on all Tren Ecuador routes nationwide. • Planning and development of special activities for festivities aboard the Tren Ecuador touristic products in coordination with the managers of the subsidiaries and the different units of Ferrocarriles del Ecuador.
Ferrocarriles del Ecuador Public Company - Deputy Manager of Marketing and Tourist Products (In charge) May 2018 - June 2018 • Authorization of payments of services provided by community and private providers of Tren Crucero and Tren Ecuador routes with their respective enabling documents. • Efforts were made jointly with the Planning Management of Ferrocarriles del Ecuador to achieve a budget readjustment of USD 203,000 in favor of the Marketing and Touristic Products Submanagement in order to use them in the different efforts made by this unit and comply with its Annual Operating Plan for 2018.
• Preparation of commercial proposals requested by the Sales and Customer Service Submanagement or by corporate clients in order to capture potential sales of future outlets, in coordination with the Logistics, Costs and Touristic Products and Marketing departments.
APTITUDES
Sanitation and HACCP Standards
Negotiation with suppliers
Barismo
Event Planning and Development
Microsoft Office handling
French
Italian
English B1 Sufficiency Certificate
PERSONAL REFERENCES
Ing. Alexandra Arias. Professor of the Faculty of Tourism, Hospitality and Gastronomy. Universidad Tecnológica Equinoccial Phone: +593 – 99 – 98508338
Mgs. Roberto Villacís. Personal Friend Phone: +593 – 99 – 2900090 / +593 – 99 – 291300
Lic. Cristina Vega. Head of Costs and Touristic Products. Ferrocarriles del Ecuador Public Company. Phone: +593 – 99 – 216765
Lic. Víctor Jaramillo Campos. Commercial Manager. Galapagos Safari Camp. Phone: + 593 – 96 – 9934379.
Ing. Cristina Rivadeneira Ricaurte. Marketing Engineer Ferrocarriles del Ecuador Public Company. Phone: + 593 – 97 – 9558201
Mr. Galo Chávez. Uncle. Phone: 203 – 253 – 7090
Mrs. Nancy Walker. Cousin. Phone: 315 – 383 – 8768