CSR
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Location: Atlanta, GA, USA
School: PerScholas
Major: Info Tech

CSR

Zianne Powell ------------
Atlanta, GA 30331 ------------

Data Entry-Customer Service Representative-IT/Help Desk Support

Education
Per Scholas, Atlanta, GA CompTIA A+ Certification 06/2018

Experience
Dollar Tree, Atlanta GA
Assistant Store Manager 07/19 - Present
Sales Associate 09/18 - 07/19

Key holder: Open and close store, auditing store and deposit funds daily.
Receive vendor and distribution center deliveries.
Manage and train employees.
Complete sales transactions at POS register; stock shelves.

Dollar General, Atlanta GA 07/17 - 04/18
Sales Associate
Completed sales transactions at POS register.
Used proprietary mobile app to execute store resets (shelving arrangement, rotating new/old stock, weekly pricing signage, and prepared merchandise for annual inventory).
Trained new employees on the store’s SOP.

Iron Mountain, Atlanta GA 03/16 - 08/16
Document Processor
Sorted and collated documents prior to scanning for conversion to electronic records.

CYT Kustom Cleaning, Atlanta GA 04/15 - 02/16
General Housekeeper
Maid service at private residences.
Prepared vacant apartments and homes for new tenants.

SafeGuard Products, Atlanta GA 04/14 - 03/15
Claims Payment Processor
Reviewed auto repair claim payments for accuracy and completeness before release of check or single-use credit card payments.
Communicated with adjusters, dealerships, and repair facilities about discrepancies about billed services and misdirected payments.



Zianne Powell ------------
Atlanta, GA 30331 ------------

Donnelly Communications, Call Center, Atlanta GA 09/13 - 02/14
Customer Service Representative
Searched merchandise inventory databases of various vendors as per customers’ requests.
Order entry using different OS platforms (DOS and Windows).
Shipment tracking of FedEx and USPS packages.

Bank of America, Atlanta GA 10/10 - 10/12
Lockbox Document Scanner
Scanned checks and correspondence on OPEX mail extraction machine according to customer requirements while meeting and exceeding daily and monthly production goals.
Communicated with supervisors about system faults and format changes to ensure accurate and efficient processing of sensitive accounts.

Data entry, CSR