Crystal Wilson
Crystal M. Wilson
3509 Brockton Ave ? Riverside, CA ?------------ ? ------------
Customer Service / Executive Assistant
Customer Service professional with an administrative background possessing more than five (5) years of experience providing clerical and administrative support to senior business executives. Primary capabilities include report and spreadsheet preparation, clerical duties associated with accounting activities, management of action item and task lists, organizing interoffice activities and travel, and coordinating the calendars of multiple executives.
Experience
American Honda (Aerotek) Chino, CA
PCRM Specialist November 2017 – Present
? Assisting with scheduling recall repair appointments through dealership contact
? Providing rental cars, towing and loyalty cards to customers as needed
? Making phone calls, sending e-mails and letters to find affected vehicles
? Working toward department goal of 100% recall completion.
? Recognized for outstanding performance for the month of December
? Maintained high productivity levels consistently.
? Progressive dialer
? Training the dialer team to do research for periods of downtime
? I frequently run reports and analyze processes providing information that assists in making our team and department more efficient.
? I provide support to my team in the event that a TL is unavailable to answer questions.
Brand Ambassador September 2017 – November 2017
? Inbound calls
? Recall inquiries
? Anti-theft radio code assistance
? Dispatching cases to appropriate departments
READY CO Corona, CA Office Assistant January 2011 – May 2015
? Schedule and coordinate work orders for a team of mobile mechanics
? Conducted research and analysis for new projects
? Prepared taxes; business and property
? Preparation and analysis of invoices
SENTINEL OFFENDER SERVICES, LLC Irvine, CA
Administrative Specialist – Federal Accounts August 2004 – February 2006
? Program manager for 1,000 active parolees
? Administrative contact for parolees and parole officers
? Processed billing inquiries and disputes
? Loaded firmware on electronic monitoring equipment and conducted functional testing
? Ordered and distributed telecommunication equipment to internal and external stakeholders
? Invoiced parolees for monitoring services provided
? Prepared Request for Proposal (RFP) responses
? Produced promotional and training materials
? Trained two administrative assistants
Administrative Assistant November 2003 – August 2004
? Coordinated the schedules and calendars of two C-Level executives
? Maintain paper and electronic files
? Prepared reports and spreadsheets (Excel)
? Made daily bank deposits
? Answered multi-line telephones
? Trained one receptionist
Receptionist April 2003 – November 2003
? Answered multi-line telephones
? Supported HR department with benefits administration and employee files
VANS, INC Corona, CA
Sales Associate January 2001 – March 2002
? Retail salesperson
? Repeatedly recognized for meeting and exceeding sales quota
? Improved sales performance through series of recommendations
Education
Chaffey College – Rancho Cucamonga, CA ? Attended
2018 – Present
? Dean’s Honor List (3.9 GPA)
? Honor’s program
Riverside Community College – Norco, CA ? Attended
2005 - 2006
Buena Vista High School – Corona, CA ? High School Diploma
1999 – 2003
? 3.6 GPA
? National Honor Roll
? National Society of High School Scholars
? National Young Leaders Conference
Community Service Activities
? Volunteered at Central Community Church’s Annual Thanksgiving Food Distribution
? Volunteered to provide Jackets for Jesus at the Central Community Church
Crystal M. Wilson
3509 Brockton Ave ? Riverside, CA ?------------ ? ------------
Customer Service / Executive Assistant
Customer Service professional with an administrative background possessing more than five (5) years of experience providing clerical and administrative support to senior business executives. Primary capabilities include report and spreadsheet preparation, clerical duties associated with accounting activities, management of action item and task lists, organizing interoffice activities and travel, and coordinating the calendars of multiple executives.
Experience
American Honda (Aerotek) Chino, CA
PCRM Specialist November 2017 – Present
? Assisting with scheduling recall repair appointments through dealership contact
? Providing rental cars, towing and loyalty cards to customers as needed
? Making phone calls, sending e-mails and letters to find affected vehicles
? Working toward department goal of 100% recall completion.
? Recognized for outstanding performance for the month of December
? Maintained high productivity levels consistently.
? Progressive dialer
? Training the dialer team to do research for periods of downtime
? I frequently run reports and analyze processes providing information that assists in making our team and department more efficient.
? I provide support to my team in the event that a TL is unavailable to answer questions.
Brand Ambassador September 2017 – November 2017
? Inbound calls
? Recall inquiries
? Anti-theft radio code assistance
? Dispatching cases to appropriate departments
READY CO Corona, CA Office Assistant January 2011 – May 2015
? Schedule and coordinate work orders for a team of mobile mechanics
? Conducted research and analysis for new projects
? Prepared taxes; business and property
? Preparation and analysis of invoices
SENTINEL OFFENDER SERVICES, LLC Irvine, CA
Administrative Specialist – Federal Accounts August 2004 – February 2006
? Program manager for 1,000 active parolees
? Administrative contact for parolees and parole officers
? Processed billing inquiries and disputes
? Loaded firmware on electronic monitoring equipment and conducted functional testing
? Ordered and distributed telecommunication equipment to internal and external stakeholders
? Invoiced parolees for monitoring services provided
? Prepared Request for Proposal (RFP) responses
? Produced promotional and training materials
? Trained two administrative assistants
Administrative Assistant November 2003 – August 2004
? Coordinated the schedules and calendars of two C-Level executives
? Maintain paper and electronic files
? Prepared reports and spreadsheets (Excel)
? Made daily bank deposits
? Answered multi-line telephones
? Trained one receptionist
Receptionist April 2003 – November 2003
? Answered multi-line telephones
? Supported HR department with benefits administration and employee files
VANS, INC Corona, CA
Sales Associate January 2001 – March 2002
? Retail salesperson
? Repeatedly recognized for meeting and exceeding sales quota
? Improved sales performance through series of recommendations
Education
Chaffey College – Rancho Cucamonga, CA ? Attended
2018 – Present
? Dean’s Honor List (3.9 GPA)
? Honor’s program
Riverside Community College – Norco, CA ? Attended
2005 - 2006
Buena Vista High School – Corona, CA ? High School Diploma
1999 – 2003
? 3.6 GPA
? National Honor Roll
? National Society of High School Scholars
? National Young Leaders Conference
Community Service Activities
? Volunteered at Central Community Church’s Annual Thanksgiving Food Distribution
? Volunteered to provide Jackets for Jesus at the Central Community Church