Crystal Fuller Resume
PROFESSIONAL SUMMARY:
Accomplished Business Administration Student with over 8 years’ experience in various administrative support positions providing provision to senior executives. Proficient with in depth knowledge of combining various industries practices and requirements with multitasking, implementing solutions to create optimal efficiency and communication skills. Earned employee of the month, continually and promoted to
SKILLS:
? Problem Solving
? Bilingual: Spanish and English Speaker
? Managing teams of 4 up to 8
? Internet research
? Microsoft Office, Type 60 wpm
? Strong Communication; Bilingual (Spanish speaker)
? Public Notary
? Team Player
? People Orientated
PROFESSIONAL EXPERIENCE:
August 2017-Present
Lawlor White & Murphey
Fort Lauderdale, FL
Full Time Legal Assistant/Receptionist
• Open and close the office on a daily basis
• Answer telephones with courteous and professional communication
• Perform clerical duties
• Update office supply log and order supplies as needed
• Maintain necessary correspondence with clients regarding auto and slip/fall cases
• Maintain up-to-date knowledge of accounts
• Receive new clientele paperwork from office investigator to open in firm's program and assign case manager according to case type
• Organize new client files with documents obtained from clients and letters firm sends out
• Send discharge letters to client, scan and close out files
• Assist pre-suit team with cases such as calling clients for updates and addressing questions attorneys have for them
Law Offices of Neil D. Kodsi/ Bravo Law
Broward, FL
Full-Time Legal Assistant
? Diligently supported two firms by performing administrative tasks that improved productivity, efficiency, and organization
? Answered telephones with courteous and professional communication, scanned documents, edited and proofread materials
? Updated office supply log and ordered supplies for both firms as needed
? Implemented weekly meetings to discuss cases
? Scheduled appointments, calendared/outlook, received and made telephone calls
? Maintained necessary correspondence with clients regarding cases
? Assisted attorneys in executing legal documents by drafting and proofreading
? Maintained up-to-date knowledge of accounts, clientele case information,
Cabanas Law Firm
Broward, FL
Part-Time Legal Assistant/Front Desk Supervisor/Training Specialist
? Manage and train a team of 4 legal assistants, and secretaries who excelled at their positions
? Cross-trained and provided back-up for the other assistants and secretaries when needed.
? Applied professional team-building skills in our training sessions which resulted in enhanced employee morale and maximum competence
? Contact bankruptcy clients and assist with their process, address questions and/or concerns they have prior to their meeting at the courthouse
? Update procedures manual frequently with new procedures when situations arise
? Assist Marketing Director with starting Facebook, twitter, linked-in pages to bring in different clientele
? Facilitate marketing meetings to train managers on the new methods of marketing and how we can be above our competitors
Convergys
Jacksonville, NC
Customer Service Representative
? Operated a switchboard and maintained all customer call times under 5 mins to ensure quality and customer service for all postal service customers.
? Provided support to staff on all incoming calls in both Spanish and English
? Consistently improved customer satisfaction through resolution of conflicts, issues, and concerns
? Consulted customers on options for services
? Responded to questions and concerns about service, and escalate calls appropriately.
Miami Dade County Public School Board
Miami, FL
Executive Secretary I, Human Resources
? Assisted the Superintendent's Office and Board Member's Office as a receptionist/switchboard operator
? Screened calls for all levels of seniority; directed and responded to requests made from the community, school-sites, vendors, employees
? Coordinated projects such as making organizational charts for departments and met deadlines as needed
? Maintained supervisor's calendars, scheduled appointments with outside constituents, and arranged meetings
? Applied information gathered from the internet for reports, and agenda items
Miami Dade County Public School Board
Miami, FL
Receptionist, Records and Transcripts Department
EDUCATION:
Keiser University, Pembroke Pines, FL
Bachelor’s Degree in Business Administration 2017
Associate’s Degree in Business Administration in Management
PROFESSIONAL SUMMARY:
Accomplished Business Administration Student with over 8 years’ experience in various administrative support positions providing provision to senior executives. Proficient with in depth knowledge of combining various industries practices and requirements with multitasking, implementing solutions to create optimal efficiency and communication skills. Earned employee of the month, continually and promoted to
SKILLS:
? Problem Solving
? Bilingual: Spanish and English Speaker
? Managing teams of 4 up to 8
? Internet research
? Microsoft Office, Type 60 wpm
? Strong Communication; Bilingual (Spanish speaker)
? Public Notary
? Team Player
? People Orientated
PROFESSIONAL EXPERIENCE:
August 2017-Present
Lawlor White & Murphey
Fort Lauderdale, FL
Full Time Legal Assistant/Receptionist
• Open and close the office on a daily basis
• Answer telephones with courteous and professional communication
• Perform clerical duties
• Update office supply log and order supplies as needed
• Maintain necessary correspondence with clients regarding auto and slip/fall cases
• Maintain up-to-date knowledge of accounts
• Receive new clientele paperwork from office investigator to open in firm's program and assign case manager according to case type
• Organize new client files with documents obtained from clients and letters firm sends out
• Send discharge letters to client, scan and close out files
• Assist pre-suit team with cases such as calling clients for updates and addressing questions attorneys have for them
Law Offices of Neil D. Kodsi/ Bravo Law
Broward, FL
Full-Time Legal Assistant
? Diligently supported two firms by performing administrative tasks that improved productivity, efficiency, and organization
? Answered telephones with courteous and professional communication, scanned documents, edited and proofread materials
? Updated office supply log and ordered supplies for both firms as needed
? Implemented weekly meetings to discuss cases
? Scheduled appointments, calendared/outlook, received and made telephone calls
? Maintained necessary correspondence with clients regarding cases
? Assisted attorneys in executing legal documents by drafting and proofreading
? Maintained up-to-date knowledge of accounts, clientele case information,
Cabanas Law Firm
Broward, FL
Part-Time Legal Assistant/Front Desk Supervisor/Training Specialist
? Manage and train a team of 4 legal assistants, and secretaries who excelled at their positions
? Cross-trained and provided back-up for the other assistants and secretaries when needed.
? Applied professional team-building skills in our training sessions which resulted in enhanced employee morale and maximum competence
? Contact bankruptcy clients and assist with their process, address questions and/or concerns they have prior to their meeting at the courthouse
? Update procedures manual frequently with new procedures when situations arise
? Assist Marketing Director with starting Facebook, twitter, linked-in pages to bring in different clientele
? Facilitate marketing meetings to train managers on the new methods of marketing and how we can be above our competitors
Convergys
Jacksonville, NC
Customer Service Representative
? Operated a switchboard and maintained all customer call times under 5 mins to ensure quality and customer service for all postal service customers.
? Provided support to staff on all incoming calls in both Spanish and English
? Consistently improved customer satisfaction through resolution of conflicts, issues, and concerns
? Consulted customers on options for services
? Responded to questions and concerns about service, and escalate calls appropriately.
Miami Dade County Public School Board
Miami, FL
Executive Secretary I, Human Resources
? Assisted the Superintendent's Office and Board Member's Office as a receptionist/switchboard operator
? Screened calls for all levels of seniority; directed and responded to requests made from the community, school-sites, vendors, employees
? Coordinated projects such as making organizational charts for departments and met deadlines as needed
? Maintained supervisor's calendars, scheduled appointments with outside constituents, and arranged meetings
? Applied information gathered from the internet for reports, and agenda items
Miami Dade County Public School Board
Miami, FL
Receptionist, Records and Transcripts Department
EDUCATION:
Keiser University, Pembroke Pines, FL
Bachelor’s Degree in Business Administration 2017
Associate’s Degree in Business Administration in Management