Creative Media & Customer Service Focused
EXPERIENCE
Shift Supervisor, Zeffiro NYP; Las Cruces, NM —May 2018 — Present
Opening and closing the shop and register; Depositing nightly cash sales; Delegating tasks to employees to ensure steady workflow and proficiency; Taking stock of shop inventory; Reporting to the GM the day-by-day activities and status needs of the shop; Updating shop procedures and policy as needed. 32 - 40 hours per week.
Tier 2 Mac + Advisor, Volt; Las Cruces, NM — May 2016 — August 2017
I worked in a call center environment providing technical support for Apple’s products. My duties encompassed taking ownership of customers cases & working with them to resolution; Writing clear, detailed reports of the product’s issues that the customer’s were experiencing, as well as researching and providing steps to resolution; Managing callbacks; Creating tickets to communicate with SSE (Site Support Engineering); Setting up repair dispatches & arranging ARS (Apple Retail Store) appointments; Occasionally selling extended warranties, or granting one-time repair exceptions. 40 - 60 hours per week.
Project Superintendent, Manatt Brothers Fine Homes; Las Cruces, NM — January 2010 — August 2014
I was responsible for scheduling various trades as well as picking up loose ends to ensure home projects move smoothly. Additionally responsible for reviewing and modifying project plans using Visio Technical CAD software; Maintaining the company computers performing upgrades and software patches. Two years were also spent writing or editing contracts and specifications; I wrote the safety program that the company uses today. 24 - 32 hours per week.
EDUCATION
New Mexico State University, Las Cruces, NM — Bachelor of Creative Media, 2014. Crimson Scholar. At NMSU, I studied Digital Filmmaking at the Creative Media Institute (CMI) from 2010 to 2014 where I was involved with producing numerous student (intern), and professional (paid) film & video productions working in various departments:
—Pre-production—Writing Film Prospectuses, Screenwriting, Storyboarding
—Production—Directing, Cinematography, Gaffing, Script Advising
—Post Production—Video & Sound Editing, After Effects, Writing Press Release Kits
SKILLS & Certifications
Excellent written and other communications and editing skills; Technical proficiency in both the Windows and Mac operating systems; Proficiency through daily experience in programs ranging from Microsoft Office (Word, Excel, Power Point, Publisher, etc.), Adobe Indesign, Adobe Photoshop and Lightroom, GarageBand, Logic Pro X, and Final Cut Pro X; Shooting & Editing Videography & Photography; Strong attention to details; Goal-oriented focus; Eagerness to learn; Using positive language; Time management; Tenacity; and Handling surprises. Great customer service skills ranging in abilities from patience; attentiveness; clear communication; using positive language; acting; “reading” customers; a calming presence; goal oriented focus; handling surprises; persuasion; tenacity; the ability to close (reach a satisfactory resolution with a customer).
FTTP & OSHA Certified. Alcohol & Food Safety Certified.
References
—Andrew Monget, Zeffiro NYP General Manager: ------------
—Joshua Pettit, Volt Operations Manager: ------------
—Gary Vau, NMSU/CMI Instructor / Set & Costume Designer: ------------
—Eric Held, Manatt Brothers Fine Homes General Manager: ------------
—Travis Steven, Apple Promoter, Personal Reference: ------------
—Russel Tanzy, Personal Reference: ------------
EXPERIENCE
Shift Supervisor, Zeffiro NYP; Las Cruces, NM —May 2018 — Present
Opening and closing the shop and register; Depositing nightly cash sales; Delegating tasks to employees to ensure steady workflow and proficiency; Taking stock of shop inventory; Reporting to the GM the day-by-day activities and status needs of the shop; Updating shop procedures and policy as needed. 32 - 40 hours per week.
Tier 2 Mac + Advisor, Volt; Las Cruces, NM — May 2016 — August 2017
I worked in a call center environment providing technical support for Apple’s products. My duties encompassed taking ownership of customers cases & working with them to resolution; Writing clear, detailed reports of the product’s issues that the customer’s were experiencing, as well as researching and providing steps to resolution; Managing callbacks; Creating tickets to communicate with SSE (Site Support Engineering); Setting up repair dispatches & arranging ARS (Apple Retail Store) appointments; Occasionally selling extended warranties, or granting one-time repair exceptions. 40 - 60 hours per week.
Project Superintendent, Manatt Brothers Fine Homes; Las Cruces, NM — January 2010 — August 2014
I was responsible for scheduling various trades as well as picking up loose ends to ensure home projects move smoothly. Additionally responsible for reviewing and modifying project plans using Visio Technical CAD software; Maintaining the company computers performing upgrades and software patches. Two years were also spent writing or editing contracts and specifications; I wrote the safety program that the company uses today. 24 - 32 hours per week.
EDUCATION
New Mexico State University, Las Cruces, NM — Bachelor of Creative Media, 2014. Crimson Scholar. At NMSU, I studied Digital Filmmaking at the Creative Media Institute (CMI) from 2010 to 2014 where I was involved with producing numerous student (intern), and professional (paid) film & video productions working in various departments:
—Pre-production—Writing Film Prospectuses, Screenwriting, Storyboarding
—Production—Directing, Cinematography, Gaffing, Script Advising
—Post Production—Video & Sound Editing, After Effects, Writing Press Release Kits
SKILLS & Certifications
Excellent written and other communications and editing skills; Technical proficiency in both the Windows and Mac operating systems; Proficiency through daily experience in programs ranging from Microsoft Office (Word, Excel, Power Point, Publisher, etc.), Adobe Indesign, Adobe Photoshop and Lightroom, GarageBand, Logic Pro X, and Final Cut Pro X; Shooting & Editing Videography & Photography; Strong attention to details; Goal-oriented focus; Eagerness to learn; Using positive language; Time management; Tenacity; and Handling surprises. Great customer service skills ranging in abilities from patience; attentiveness; clear communication; using positive language; acting; “reading” customers; a calming presence; goal oriented focus; handling surprises; persuasion; tenacity; the ability to close (reach a satisfactory resolution with a customer).
FTTP & OSHA Certified. Alcohol & Food Safety Certified.
References
—Andrew Monget, Zeffiro NYP General Manager: ------------
—Joshua Pettit, Volt Operations Manager: ------------
—Gary Vau, NMSU/CMI Instructor / Set & Costume Designer: ------------
—Eric Held, Manatt Brothers Fine Homes General Manager: ------------
—Travis Steven, Apple Promoter, Personal Reference: ------------
—Russel Tanzy, Personal Reference: ------------