Creative Manager
Carolyn Leigh Hills
Boston, MA 02114
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Customer Service Expert with a Flair for Design
Motivated, artistic professional looking for a position in a challenging and creative environment where I can apply my 20 plus years’ experience in marketing, management and administration to increase profitability and promote growth.
Solution-oriented problem-solver Mission/Goal oriented
Excellent oral and written communication Positive attitude
Expert at time management Self-motivated
Demonstrated ability to work independently as well with a team Excellent computer skills
Professional Experience
Encore Boston Harbor 2019 – 2020
Red Card Manager – Marketing
• Ensured all Encore Boston Harbor core values and property and department standards are implemented and applied
• Managed the departmental performance of policies and procedures, records and reports
• Responsible for overseeing seven shift managers and 50 representatives
• Kept shift managers accountable for all administrative tasks
• Created calendars, excel sheets to increase efficiency within the department
• Created a motivating environment
• Kept team accountable for players cards program enrollments
• Assisted the slot marketing representatives and marketing hosts as needed
• Spearheaded the design and information for the Encore Essentials flyer for all Encore staff
Delaware North, Boston, MA 2017-2019
Luxury Suite Supervisor for TD Garden
• Responsible for maintaining items needed for Boardroom Club, exclusive members only club
• Provided valuable input on redesigning the Boardroom, adding décor accessories where needed
• Oversaw. trained and assisted serving staff, bar tenders and chefs during events in 300-person restaurant
• Provided potential clients with basic membership information and tours
Moved from Nantucket to Boston in search of a more challenging position and work environment.
The Nantucket Hotel, Nantucket, MA 2012 - 2017
• Concierge •Event Planner • Nantucket Club Membership Sales and Marketing Manager • Staffing Manager/HR/uniforms/housing • Administrative Assistant to General Manager, Food & Beverage Manager, Chef & Club Manager
• Assistant to Construction Supervisor during initial hotel renovation, worked with contractors, interior designers, shipping companies, landscapers
• Met with potential clients for events, provided costs, tours of hotel and event spaces
• Event photographer (special events, weddings, holiday events) photos for marketing and staging
• Produced two PowerPoint training videos for staff recruiting
• Created hotel signage, menus and special department design materials for all event
A Taste of Nantucket, Nantucket, MA
Catering Event Manager (Part time) 2002 - 2018
Administrative Assistant (Full time) 2008 - 2012
Managed all aspects of the catering business
• Possessed superior customer service and strong communication skills, resulting in increased customer satisfaction and creating repeat clients. Exceptional relationship-building skills
• Front of the House Supervisor for all major events
• Worked closely with staff and vendors to improve efficiency and service
• Photographed and documented all events for marketing purposes
The Nantucket Concierge, Nantucket, MA 1993 - 2015
Owner
Business launched in 1993 offering a full line of concierge, wedding and event planning services.
• Provided service for approximately 2000 clients arranging travel plans, accommodations and all personal needs for Nantucket vacations
• Organized corporate events, catering, transportation
• Worked closely with all island vendors
• Designed website, managed all marketing
Nantucket Island Weddings, Nantucket, MA 1993-present
Owner
• Orchestrated 235 weddings
• Meet with clients, coordinating vendors, rentals, timing, all details
• Assisting caterer with venue set up
• Designing menus, signage, floor plans
• ------------
Education/Skills/Miscellaneous
Ohio Wesleyan University, Delaware, OH ~ BFA Design, Fashion, Photography
Fairchild Publications/ Conde Nast, New York, NY
London, England-Syracuse University Abroad Program
Proficient in Computer Software: Microsoft Word, Excel, Outlook, PowerPoint, QuickBooks
Miscellaneous:
Dana Farber, UnMask Cancer – Jimmy Fund Committee Member
Event Planner for various Nantucket Non-Profits, Celebrities and Politicians
Licensed Massachusetts Real Estate Sales Agent
Published Food Critic for Nantucket Chronicle
Carolyn Leigh Hills
Boston, MA 02114
------------ ? ------------
References
Judy Biondi Philanthropy Consultant, Former Executive Nantucket Cottage Hospital Foundation, University of Washington Asst. Athletic Director in charge of Fundraising, Employer
Cell:------------
------------
Francisco Chacon Wynn Rewards Shift Manger
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F------------
Deb Lawrence The Nantucket Club Manager, Employer Reference
------------
------------
Susan Cary Personal Reference
Cell:------------
------------
Jane Oberg Retired Professor, personal reference
Cell:------------
J------------
Carolyn Leigh Hills
Boston, MA 02114
------------ ? ------------
Customer Service Expert with a Flair for Design
Motivated, artistic professional looking for a position in a challenging and creative environment where I can apply my 20 plus years’ experience in marketing, management and administration to increase profitability and promote growth.
Solution-oriented problem-solver Mission/Goal oriented
Excellent oral and written communication Positive attitude
Expert at time management Self-motivated
Demonstrated ability to work independently as well with a team Excellent computer skills
Professional Experience
Encore Boston Harbor 2019 – 2020
Red Card Manager – Marketing
• Ensured all Encore Boston Harbor core values and property and department standards are implemented and applied
• Managed the departmental performance of policies and procedures, records and reports
• Responsible for overseeing seven shift managers and 50 representatives
• Kept shift managers accountable for all administrative tasks
• Created calendars, excel sheets to increase efficiency within the department
• Created a motivating environment
• Kept team accountable for players cards program enrollments
• Assisted the slot marketing representatives and marketing hosts as needed
• Spearheaded the design and information for the Encore Essentials flyer for all Encore staff
Delaware North, Boston, MA 2017-2019
Luxury Suite Supervisor for TD Garden
• Responsible for maintaining items needed for Boardroom Club, exclusive members only club
• Provided valuable input on redesigning the Boardroom, adding décor accessories where needed
• Oversaw. trained and assisted serving staff, bar tenders and chefs during events in 300-person restaurant
• Provided potential clients with basic membership information and tours
Moved from Nantucket to Boston in search of a more challenging position and work environment.
The Nantucket Hotel, Nantucket, MA 2012 - 2017
• Concierge •Event Planner • Nantucket Club Membership Sales and Marketing Manager • Staffing Manager/HR/uniforms/housing • Administrative Assistant to General Manager, Food & Beverage Manager, Chef & Club Manager
• Assistant to Construction Supervisor during initial hotel renovation, worked with contractors, interior designers, shipping companies, landscapers
• Met with potential clients for events, provided costs, tours of hotel and event spaces
• Event photographer (special events, weddings, holiday events) photos for marketing and staging
• Produced two PowerPoint training videos for staff recruiting
• Created hotel signage, menus and special department design materials for all event
A Taste of Nantucket, Nantucket, MA
Catering Event Manager (Part time) 2002 - 2018
Administrative Assistant (Full time) 2008 - 2012
Managed all aspects of the catering business
• Possessed superior customer service and strong communication skills, resulting in increased customer satisfaction and creating repeat clients. Exceptional relationship-building skills
• Front of the House Supervisor for all major events
• Worked closely with staff and vendors to improve efficiency and service
• Photographed and documented all events for marketing purposes
The Nantucket Concierge, Nantucket, MA 1993 - 2015
Owner
Business launched in 1993 offering a full line of concierge, wedding and event planning services.
• Provided service for approximately 2000 clients arranging travel plans, accommodations and all personal needs for Nantucket vacations
• Organized corporate events, catering, transportation
• Worked closely with all island vendors
• Designed website, managed all marketing
Nantucket Island Weddings, Nantucket, MA 1993-present
Owner
• Orchestrated 235 weddings
• Meet with clients, coordinating vendors, rentals, timing, all details
• Assisting caterer with venue set up
• Designing menus, signage, floor plans
• ------------
Education/Skills/Miscellaneous
Ohio Wesleyan University, Delaware, OH ~ BFA Design, Fashion, Photography
Fairchild Publications/ Conde Nast, New York, NY
London, England-Syracuse University Abroad Program
Proficient in Computer Software: Microsoft Word, Excel, Outlook, PowerPoint, QuickBooks
Miscellaneous:
Dana Farber, UnMask Cancer – Jimmy Fund Committee Member
Event Planner for various Nantucket Non-Profits, Celebrities and Politicians
Licensed Massachusetts Real Estate Sales Agent
Published Food Critic for Nantucket Chronicle
Carolyn Leigh Hills
Boston, MA 02114
------------ ? ------------
References
Judy Biondi Philanthropy Consultant, Former Executive Nantucket Cottage Hospital Foundation, University of Washington Asst. Athletic Director in charge of Fundraising, Employer
Cell:------------
------------
Francisco Chacon Wynn Rewards Shift Manger
------------
F------------
Deb Lawrence The Nantucket Club Manager, Employer Reference
------------
------------
Susan Cary Personal Reference
Cell:------------
------------
Jane Oberg Retired Professor, personal reference
Cell:------------
J------------