CPGResume
EXPERIENCE
February 2015 � May 2017 Contract Positions Temporary and Editing Staffing Agencies
� APN Software Services Baltimore, MD Philips Corporation
? Coordinate and schedule projects and work closely with cross-functional teams, including Engineering, Marketing, Customer Support, Quality & Regulatory, Translations, and Clinical staff
? Interview SMEs to understand the products
? Learn patient monitoring software and hardware products independently
? Write and update product documentation (user manuals, technical guides, marketing collateral, and service bulletins)
? Manage the document review process, incorporating edits from SMEs and other writers
� Sparks Personnel Herndon, VA Multiple Assignments
? Responsible for answering telephones and directing calls
? Greet clients/visitors/applicants and issue visitor badges
? Provide administrative support to management. as needed
? Editech LLC Reston VA Blue Cross Blue Shield
? Worked remotely as part of a team converting the content of two manuals (11,000 pages) from Microsoft Word documents to a cloud-based content management system (Zavanta)
� AppleOne Reston VA Maximus Corporation
? Create User Guides for the accounting procedures for the Debt Management and Collections System (DMCS)
? Interview Accounting personnel to verify the accuracy and completeness of the procedures
? Create Visio flow charts to reflect the procedures
November 2014 - January 2015 Centennial Technologies Technical Writer Washington, D.C.
� Worked collaboratively with business process re-engineers, developers, testers, and project managers to develop appropriate content
� Organized material and completed writing assignments according to format, outline, and schedule set forth by proposal manager
� Worked with the QA Manager to prepare deliverables to the client
December 2007 - April 2014 EMC / NetWitness Corporation Senior Technical Writer Reston, VA
� Created hardware or software product documentation, including installation, operation and maintenance instructions, technical advisories, and release notes. Published documents as web pages, wikis, videos, online help systems, and animated tours
� Participated in the design and agile development of documentation presentation, distribution systems, and existing processes, recommending solutions and improvements
� Adapted NetWitness documentation to reflect design changes in the platform and features in RSA SecureAnalytics platform
� Provided documentation for use by NetWitness customers in transition to SecurAnalytics
� Converted generic User Guide content to delivery using Mindtouch, a web-based application (XHTML and CSS)
November 2006 - October 2007 QuadraMed Corporation Technical Writer Reston, VA
� Worked with technical and subject matter experts to create and maintain customer documentation for the software applications developed by the QuadraMed Development Teams
� Release documentation: Release Notes and other release documentation, such as Release Contents Reports, Affinity System Manager Checklists, etc.
� Core documentation: User Guides, Setup Guides, Installation Guides, Online Help, Training Guides, Training Supplements, as well as a large number of federal and state-specific regulatory guides
� Miscellaneous documentation: Quick reference cards and smaller standalone documents
February - September 2006 Sprint/Nextel Business Analyst/Technical Writer Reston, VA
� Analyzed business process documents for transition through a multiple-stage implementation for legacy organizations
� Worked with interdepartmental teams to consolidate and streamline changes to the website and help content
� Coordinated revisions of documents as the consolidation of systems progressed
� Utilized strong organizational and writing and editing skills with attention to consistency, detail, and accuracy
November 2005 - January 2006 COMSYS IT Services, Inc. Business Systems Architect Gaithersburg, MD
� Analyzed business process and technology architecture documents for key elements for the development of an IT Strategic Planning project
January 2002-November 2005 PB FEMA Housing Project Education Program Manager Winchester, VA
� Developed educational materials for inspector and staff training in collaboration with the National Field Inspection Management team
� Implemented the transition for the nationally-based training program from all classroom to a blended instruction approach
� Designed and created 15+ Web-based courses for independent contractor inspectors incorporating policies and procedures for the ACE 3 software; edited web content using an XHTML editor
� Requirement of online courses increased the productivity resulting in record-breaking inspections (12,000+/day) during the Florida hurricanes of 2004
� Edited and updated the information and content displayed on the projects website using CSS tools
August 2000 - September 2001 NxNetworks, Inc. Technical Writer Herndon, VA
� Worked closely with engineering development team to write and illustrate user documentation for hardware and software.
� Prepared online user documentation (Section 508 compliant) for several products
� Utilized strong research, organizational, writing and editing skills, with attention to detail and accuracy
January 1991- June 1998 American Petroleum Institute Publications Specialist Washington, D.C.
� Provided editorial, graphics and desktop publishing support in the preparation of health and environmental science reports for publication
� Produced presentations and illustrations for publications or conferences
1988-1990 Capital Electrical Contractors Administrative Manager Annapolis Junction, MD
� Produced project proposals for prospective clients
� Coordinated service calls and customer invoice procedures
1986-1988 Philadelphia Life Insurance Company Regional Administrator Towson, MD
� Responsible for product sales training and proposal preparation
� Provided computer training for approximately 50 MD agents as needed
1979-1986 Equitable Life Assurance Society of the U.S. Computer Services Manager Baltimore, MD
� Responsible for agent computer training and proposal preparation
� Licensed sales representative for life, health, and disability insurance
1974-1979 Anne Arundel County Board of Education English Teacher Old Mill Sr. High
Annapolis, MD Northeast Sr. High
� Taught literature, writing, and speech classes in the secondary school curriculum
?
COMPUTER EXPERIENCE
[Windows / Macintosh / DOS]
Snagit
RoboHelp
FilemakerPro
QuarkXpress
XHTML
CSS
Vuepoint Content Creator (LMS)
Firefly (simulations)
SharePoint MS Office Suite
Word
Excel
PowerPoint
Access
Visio
MS Photo Editor
WordPerfect
MindTouch (online help/customer support)
Captivate Adobe
FrameMaker
Illustrator
PageMaker
Photoshop
Captivate
Acrobat Suite
Macromedia Flash MX
PROFESSIONAL ASSOCIATIONS
Society of Technical Communications (D.C.)
American Society for Training & Development
Vuepoint Client Advisory Board
EDUCATION
Towson State University B.A. English, Secondary Education
EXPERIENCE
February 2015 � May 2017 Contract Positions Temporary and Editing Staffing Agencies
� APN Software Services Baltimore, MD Philips Corporation
? Coordinate and schedule projects and work closely with cross-functional teams, including Engineering, Marketing, Customer Support, Quality & Regulatory, Translations, and Clinical staff
? Interview SMEs to understand the products
? Learn patient monitoring software and hardware products independently
? Write and update product documentation (user manuals, technical guides, marketing collateral, and service bulletins)
? Manage the document review process, incorporating edits from SMEs and other writers
� Sparks Personnel Herndon, VA Multiple Assignments
? Responsible for answering telephones and directing calls
? Greet clients/visitors/applicants and issue visitor badges
? Provide administrative support to management. as needed
? Editech LLC Reston VA Blue Cross Blue Shield
? Worked remotely as part of a team converting the content of two manuals (11,000 pages) from Microsoft Word documents to a cloud-based content management system (Zavanta)
� AppleOne Reston VA Maximus Corporation
? Create User Guides for the accounting procedures for the Debt Management and Collections System (DMCS)
? Interview Accounting personnel to verify the accuracy and completeness of the procedures
? Create Visio flow charts to reflect the procedures
November 2014 - January 2015 Centennial Technologies Technical Writer Washington, D.C.
� Worked collaboratively with business process re-engineers, developers, testers, and project managers to develop appropriate content
� Organized material and completed writing assignments according to format, outline, and schedule set forth by proposal manager
� Worked with the QA Manager to prepare deliverables to the client
December 2007 - April 2014 EMC / NetWitness Corporation Senior Technical Writer Reston, VA
� Created hardware or software product documentation, including installation, operation and maintenance instructions, technical advisories, and release notes. Published documents as web pages, wikis, videos, online help systems, and animated tours
� Participated in the design and agile development of documentation presentation, distribution systems, and existing processes, recommending solutions and improvements
� Adapted NetWitness documentation to reflect design changes in the platform and features in RSA SecureAnalytics platform
� Provided documentation for use by NetWitness customers in transition to SecurAnalytics
� Converted generic User Guide content to delivery using Mindtouch, a web-based application (XHTML and CSS)
November 2006 - October 2007 QuadraMed Corporation Technical Writer Reston, VA
� Worked with technical and subject matter experts to create and maintain customer documentation for the software applications developed by the QuadraMed Development Teams
� Release documentation: Release Notes and other release documentation, such as Release Contents Reports, Affinity System Manager Checklists, etc.
� Core documentation: User Guides, Setup Guides, Installation Guides, Online Help, Training Guides, Training Supplements, as well as a large number of federal and state-specific regulatory guides
� Miscellaneous documentation: Quick reference cards and smaller standalone documents
February - September 2006 Sprint/Nextel Business Analyst/Technical Writer Reston, VA
� Analyzed business process documents for transition through a multiple-stage implementation for legacy organizations
� Worked with interdepartmental teams to consolidate and streamline changes to the website and help content
� Coordinated revisions of documents as the consolidation of systems progressed
� Utilized strong organizational and writing and editing skills with attention to consistency, detail, and accuracy
November 2005 - January 2006 COMSYS IT Services, Inc. Business Systems Architect Gaithersburg, MD
� Analyzed business process and technology architecture documents for key elements for the development of an IT Strategic Planning project
January 2002-November 2005 PB FEMA Housing Project Education Program Manager Winchester, VA
� Developed educational materials for inspector and staff training in collaboration with the National Field Inspection Management team
� Implemented the transition for the nationally-based training program from all classroom to a blended instruction approach
� Designed and created 15+ Web-based courses for independent contractor inspectors incorporating policies and procedures for the ACE 3 software; edited web content using an XHTML editor
� Requirement of online courses increased the productivity resulting in record-breaking inspections (12,000+/day) during the Florida hurricanes of 2004
� Edited and updated the information and content displayed on the projects website using CSS tools
August 2000 - September 2001 NxNetworks, Inc. Technical Writer Herndon, VA
� Worked closely with engineering development team to write and illustrate user documentation for hardware and software.
� Prepared online user documentation (Section 508 compliant) for several products
� Utilized strong research, organizational, writing and editing skills, with attention to detail and accuracy
January 1991- June 1998 American Petroleum Institute Publications Specialist Washington, D.C.
� Provided editorial, graphics and desktop publishing support in the preparation of health and environmental science reports for publication
� Produced presentations and illustrations for publications or conferences
1988-1990 Capital Electrical Contractors Administrative Manager Annapolis Junction, MD
� Produced project proposals for prospective clients
� Coordinated service calls and customer invoice procedures
1986-1988 Philadelphia Life Insurance Company Regional Administrator Towson, MD
� Responsible for product sales training and proposal preparation
� Provided computer training for approximately 50 MD agents as needed
1979-1986 Equitable Life Assurance Society of the U.S. Computer Services Manager Baltimore, MD
� Responsible for agent computer training and proposal preparation
� Licensed sales representative for life, health, and disability insurance
1974-1979 Anne Arundel County Board of Education English Teacher Old Mill Sr. High
Annapolis, MD Northeast Sr. High
� Taught literature, writing, and speech classes in the secondary school curriculum
?
COMPUTER EXPERIENCE
[Windows / Macintosh / DOS]
Snagit
RoboHelp
FilemakerPro
QuarkXpress
XHTML
CSS
Vuepoint Content Creator (LMS)
Firefly (simulations)
SharePoint MS Office Suite
Word
Excel
PowerPoint
Access
Visio
MS Photo Editor
WordPerfect
MindTouch (online help/customer support)
Captivate Adobe
FrameMaker
Illustrator
PageMaker
Photoshop
Captivate
Acrobat Suite
Macromedia Flash MX
PROFESSIONAL ASSOCIATIONS
Society of Technical Communications (D.C.)
American Society for Training & Development
Vuepoint Client Advisory Board
EDUCATION
Towson State University B.A. English, Secondary Education