Courtney J. Wiles_Resume
Art History
Location: Hoboken, NJ, USA
School: Susquehanna University
Major: Art History

Courtney J. Wiles_Resume

Courtney J. Wiles
New York | ------------ | ------------

A seasoned startup operator with a multifaceted skill set across eCommerce, consultancy and retail back end management. Many years in both the EU and US markets, cultivating client facing business relationships and executing strategies in complex uncharted environments. Creative-minded problem solver with strong leadership experience. Seeking complex challenges in a great organization.

RECENT EXPERIENCE

With You Lockets | Red Hook, New York
Operations Manager | December 2018 - December 2019
-Leading eCommerce retail operations including managing product inventory, online order fulfillment, quality of sales channels, accuracy of information and constant up to date details across all online selling platforms (Amazon, Macy’s, Etsy, Magento, Bed Bath & Beyond, HSN)
-Creating and implementing key company procedures, schedules, guidelines, contracts and systems including managing, hiring and training 15+ customer service representatives, order processors and office managers -for holiday seasons
-Managing 4 management positions including SEO/PPC strategist, Retail Manager, Data & Product Associate and Order Processors including hiring, interviewing and training
-Overseeing production and quality control for all online sales - reporting to CEO
-Handling all shipping services and successfully negotiated lower rates for fulfillment
-Onboard, manage and procure relations for major retail stores by being the main point of contact for inventory orders, custom orders, dropshipping, product details and payments

With You Lockets | Red Hook, New York
Assistant Omni-Channel Manager/ Order Processor | October 2018 - December 2018
-Created, Launched and managed all online sales channels such as Etsy, Jet, Amazon and Macy’s
-Building CSV files, updating product information, SKUs, UPCs, keywords, Google Shopping, ads
-Creating PPC, SEO, bid strategy, targeting, marketing ads and campaigns for sales strategies
-Customer service, dropshipping and interacting with clients directly by solving order issues

VISTO Images | Nicosia- Cyprus
Art Database Manager / Lead Artist Liaison | June 2017 - July 2018
-Building, creating and owning a bespoke internal art database consisting of over 80,000 entries, creating an accurate format and language for precise searching abilities, cataloging and updating information, training staff and implementing internal use as a primary sourcing tool
-Business development with artists and creating relationships with galleries worldwide for company’s project needs; submitting detailed information using internal CRM and database
-Implementing the artwork licensing procedure from start to finish; negotiating contract terms and fees with artists, commissions and invoicing and maintaining relations for cooperation
-Carried out off-site meetings with artists and galleries to procure new partnerships

VISTO Images | Nicosia- Cyprus
Relations & Research | March 2016 - June 2017
-Sourcing and researching both local and international artist leads to cooperate for future projects and -submitting all relevant vendor information into the internal database
-Provide artists and galleries with ongoing support and information regarding our firm’s services
-Partnered with Project Leaders and Art Consultants with updating artists on project status and needs and informing teams on commission and purchasing requirements

------------ | Nicosia- Cyprus
Chief Food Explorer | January 2016 - March 2016
-Charged with sourcing small batch, artisan chefs, cooks, bakers, distillers and kitchenware designers for online marketplace operating in the UK market exclusively
-Cooperate with leads; updating and tracking information using company CRM
-Setting up seller profiles and products to be shown on the official website
-Tracked company sales and researched new departments to be included in the offering
-Contributed to social media campaigns using Instagram, Facebook and Twitter

EDUCATION

Bachelor of Arts
Susquehanna University
2011 - 2015
Major: Art History
Minor: Studio Art

University of Nicosia
Spring Semester of 2014

SKILLS

+ Customer relations
+ Client satisfaction
+ Retail operations
+ eCommerce Retail
+ Staff Hiring & Training
+ Art history & Research
+ Proficient in:
Google Suite, Adobe Bridge, Zendesk, CRM (Streak; Capsule), Microsoft Word, Excel, PowerPoint, Keywords, CSV, Quickbooks, Inventory Management Software (Finale; Valigara), Project Management Software (Wrike; Monday; Slack)

ACTIVITIES & LEADERSHIP

Zeta Tau Alpha - Women’s Fraternity Alumna
Susquehanna University Craft Club President 2012-2015

PERSONAL INTERESTS

Thrifting, Painting, Drawing, Knitting, Cooking, Traveling, Printmaking, Fashion, Interior Design

Operations, Manager, hiring, training, quickbooks, relations, client satisfaction, ecommerce, retail