Comprehensive Resume
25 N. Cottonwood St. #69
Chandler, AZ 85225
Miranda R. Horton
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25 N. Cottonwood St. Unit 69
Chandler, AZ 85225
WORK EXPERIENCE
Walmart December 2018- April 2019
Online Grocery Associate
• Fulfilled online grocery orders
• Loaded groceries
Alorica: Geek Squad July 2017- August 2018
Technical Support Agent
• Telephone tech support
• Assisted customers with plan information and purchases
• I remote accessed client PCs to do maintenance
• Set up appointments for additional device support.
Aerotek: Wells Fargo January 2017- July 2017
Temporary Financial Crimes Specialist
• Handled inbound calls from customers regarding fraudulent charges posted on their accounts
• Reviewed and identified irregular and suspicious customer transactions
• Used various online tools to research and track account history and similarities
• Performed general account handling functions such as holds and restraints on funds
Man Power: CIOX, Mobile Mini, T------------ March 2016- Dec 2016
Receptionist
• Provided excellent customer service
• Handled inbound calls
• Data entry/filing
Kelly Services July 2016- Mar 2017
Substitute Teacher
• Taught secondary school classes, general subjects
Gyeonggi Foreign Language School April 2015 to April 2016
English Teacher
• Taught students university level English
• Proctored school testing
• Developed training methods for teaching staff
Hansol High School April 2014- March 2015
Language Instructor
• Taught English composition
• Designed curriculum for students
• Edited content for school publications and examinations
Man Power Nov 2012- Jan 2014
Receptionist
• Provided excellent customer service
• Made inbound and outbound calls to customers
• Multitasking on multiple computer systems
Chungnam Institute of Foreign Language Education Sep 2011- Sep 2012
English Trainer
• I conducted teacher training seminars and gifted education camps
• Guest lectured at school board events
• Wrote articles on pedagogical methodologies for the Chungnam Board of Education
• Designed curriculum.
Woonam Middle School Sep 2009- Sep 2011
English Conversation Teacher (9/1/09-8/31/11)
• Taught English conversation
• Developed content for the English Conversation classes.
• Edited the semesterly English newspaper, school English publications and examinations.
Royal Academia Jan 2008- Dec 2009
English Conversation Teacher
• Taught English conversation, TOEFL test prep, writing and grammar.
Bank One Aug 2003- April 2004
Customer Service Specialist
• Handled inbound calls from customers
• Assisted customers with account inquires
• Verified information and started claims for customers
Self Realization Fellowship June 200- March 2003
Center Supplies Assistant
• Sent correspondence and proposals to our group members
• Maintained up to date inventory
• Responsible for tracking and sending packages to groups worldwide
• Maintained group ordering records and took payments
Band of America Aug 1998- May 2000
Customer Service Representative
• Assisted customers with account inquires
• Made inbound and outbound calls
• Contacted customers and updated them on claim statuses
EDUCATION
Arizona State University Bachelor’s Degree
ITTT TESOL Certification
United States Navy Honorable Discharge
25 N. Cottonwood St. #69
Chandler, AZ 85225
Miranda R. Horton
------------
------------
25 N. Cottonwood St. Unit 69
Chandler, AZ 85225
WORK EXPERIENCE
Walmart December 2018- April 2019
Online Grocery Associate
• Fulfilled online grocery orders
• Loaded groceries
Alorica: Geek Squad July 2017- August 2018
Technical Support Agent
• Telephone tech support
• Assisted customers with plan information and purchases
• I remote accessed client PCs to do maintenance
• Set up appointments for additional device support.
Aerotek: Wells Fargo January 2017- July 2017
Temporary Financial Crimes Specialist
• Handled inbound calls from customers regarding fraudulent charges posted on their accounts
• Reviewed and identified irregular and suspicious customer transactions
• Used various online tools to research and track account history and similarities
• Performed general account handling functions such as holds and restraints on funds
Man Power: CIOX, Mobile Mini, T------------ March 2016- Dec 2016
Receptionist
• Provided excellent customer service
• Handled inbound calls
• Data entry/filing
Kelly Services July 2016- Mar 2017
Substitute Teacher
• Taught secondary school classes, general subjects
Gyeonggi Foreign Language School April 2015 to April 2016
English Teacher
• Taught students university level English
• Proctored school testing
• Developed training methods for teaching staff
Hansol High School April 2014- March 2015
Language Instructor
• Taught English composition
• Designed curriculum for students
• Edited content for school publications and examinations
Man Power Nov 2012- Jan 2014
Receptionist
• Provided excellent customer service
• Made inbound and outbound calls to customers
• Multitasking on multiple computer systems
Chungnam Institute of Foreign Language Education Sep 2011- Sep 2012
English Trainer
• I conducted teacher training seminars and gifted education camps
• Guest lectured at school board events
• Wrote articles on pedagogical methodologies for the Chungnam Board of Education
• Designed curriculum.
Woonam Middle School Sep 2009- Sep 2011
English Conversation Teacher (9/1/09-8/31/11)
• Taught English conversation
• Developed content for the English Conversation classes.
• Edited the semesterly English newspaper, school English publications and examinations.
Royal Academia Jan 2008- Dec 2009
English Conversation Teacher
• Taught English conversation, TOEFL test prep, writing and grammar.
Bank One Aug 2003- April 2004
Customer Service Specialist
• Handled inbound calls from customers
• Assisted customers with account inquires
• Verified information and started claims for customers
Self Realization Fellowship June 200- March 2003
Center Supplies Assistant
• Sent correspondence and proposals to our group members
• Maintained up to date inventory
• Responsible for tracking and sending packages to groups worldwide
• Maintained group ordering records and took payments
Band of America Aug 1998- May 2000
Customer Service Representative
• Assisted customers with account inquires
• Made inbound and outbound calls
• Contacted customers and updated them on claim statuses
EDUCATION
Arizona State University Bachelor’s Degree
ITTT TESOL Certification
United States Navy Honorable Discharge