Clerical
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Clerical

EXPERIENCE
Carvana, Tempe, AZ — Underwriting/Risk Assessor
December 2018- PRESENT
assist customers in purchasing their vehicle by completing the following:
? verifying documents such as driver’s license, pay stubs,
employment, credit and funds
? communicate needs to customers via phone, email and text with
consistent follow up
? answering customer’s questions and walking them thru the
online purchase process
? finalize purchases or inform customers we cannot move forward
? maintain strict confidentiality as we have access to social security
numbers, banking information and other personal details
? properly schedule customers based on logistics deadlines and
availability
? assist customers with trade ins-verify titles and use state by state
guides to gather information needed to register the vehicle

Chilis, Prescott, AZ — Manager
September 2010 - February 2015
? Function as restaurant HR manager
? Schedule and supervise over 50 employees
? Create and deliver disciplinary communication documents,
development plans and exit interview
? Completed all new hire paperwork including I-9’s, e-verify,
enter information in PeopleSoft and completed onboarding in
Taleo
? Involved in recruiting, interviewing, hiring and training
? Responsible for maintaining accurate personnel files in
accordance with federal, state and local lass
? Point of contact for payroll, benefit and human resource related
questions
? Completed daily, weekly and monthly accounting tasks such as
entering invoices, submitting payroll and creating and analyzing
reports

SKILLS
Superior organizational skills
Complex problem solving
Excellent work ethic
Proficient in document
verification

EDUCATION
Berea College, Berea,
KY— BA of child and
family studies, 1999

Western Governors
University, online—
MBA, in progress

Bookkeeper Business
Launch, 2018
Bookkeeping
Certification

Currently enrolled in
20 Hour NMLS SAFE
Online Mortgage License
Course