Clerical
Cindy A. Lewis
October 13, 2018
To Whom It May Concern:
I am interested in any positions that you may have available concerning data entry, payroll, administrative assistant, office clerk, receptionist, customer service, or technical support positions. I am able to provide excellent customer service in resolving customer concerns and complaints.
My background in working has given me great customer service skill.
I am a quick learner and can grasp an understanding of procedures quickly.
Some of my abilities and skills are listed below:
� Customer service
� Excellent relationship building and communication skills
� Exceptional decision making and time-management skills
� Superior team player and leadership skills
� Strong knowledge of Microsoft Outlook, Word and Excel
� Able to handle multiple task with completion in a timely manner
After reviewing the job responsibilities for the open position, I am confident that my professional employment experiences will be an excellent match for your company. I enjoy resolving problems, taking challenges and being a part of the business growth factor. I am professional, cordial and courteous to customers as well as co-workers. I am a motivated, reliable, detail-oriented and an extremely hard working individual.
Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Cindy A. Lewis
CINDY LEWIS
1125 N. 7th Street
Sierra vista, az 85635
------------
LCINDY------------
1.OBJECTIVE
To obtain a position as a Customer Service Representative with your company. I am looking for a position in a motivated, atmosphere that will utilize previous experience and skills. Also, seeking to learn more in an environment that will provide the opportunity for advancement. A Highly motivated professional with demonstrated experience in training, reporting, quality assurance auditing, multi-tasking and process improvement. Strong problem solving skills with attention to detail and accuracy. Perceived as a highly positive, motivated and committed team player accompany with working independently, with proven success exceeding productivity goals.
2.TECHNICAL SKILLS
�Microsoft Office, Data Entry, Proficient in Word Processing (60 wpm), PowerPoint, Web Tool, NACA servicing tool
�Excel Spreadsheet, Computer, LPS, Info Source, Fidelity MPS, Skip Tracing, NewTrak, Pacer
�Strong work ethic and experience working in a fast paced environment
�Proficient computer skills and willingness to learn complex processes and requirements
�Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience
�Work with peers and team to establish successful team environment or independently. Has excellent written, organizational and verbal communication skills
3.PROFESSIONAL EXPERIENCE
4.
5.Maximus Federal 2016- Present
6.Medicare Agent Associate 1
7.
8.� Manage/file appeals records and prepare cases for scanner
9.� Handle shipments from offsite storage and handle to designated points
10.� Submitting Government documents into database and safely storing in lock box until transported and destroyed
11.
3.
Williamsburg Disability & Special Needs Board 2010-Present
Home Healthcare Aide
�Training in CPR, First Aid, & Wheelchair Mobility
�Transport clients to/from appointments
�Provide clients with proper care
�Assist with learning ability and schedule goals
United Way
Medicaid Call Center 2015-2016
� Responsible for receiving inbounds calls for Medicaid entities inquiring about electronic
claims admission
� Researching, Verifying, & Inputting Information of Recipient
ADP TAX CREDIT SERVICES 2011-2012
Implementation Specialist II
1.
�Engaged client and client key stakeholders to screen all employees for WOTC/WTW Tax Credits and effectively communicated the advantages of tax programs. Ensured screening thresholds are met before transitioning account to Account Management
�Analyzed and implemented client�s TCS Programs including development of Client Specific Project Plans
�Coordinates receipt of ADP and/or non-ADP payroll files (from client or payroll processor)
�Facilitate/Participate in Department meetings, training sessions, and non-direct client implementation
�Coordinate training of client personnel to ensure proper effective utilization of products, updated TCS record maintenance system (Vista) with client profile
�Provides timely and accurate input on implementation / project status to appropriate parties (i.e. client, management, sales, operational teams, marketing, finance, or other stakeholders) and in internal systems (i.e. track report, CRM tools, etc)
Piggly Wiggly 2008-2010
Cashier
�Provide superior customer service by providing by assisting customers with their shopping needs.
�Handled all customers transactions in a timely and courteous manner.
�Trained potential new hires on how to protect the company's asset and how to ensure customer service is guaranteed to customers.
�Controlled inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfer according to procedures, and reporting inventory problems to the Company.
Assurant/Wells Fargo Bank 2006-2007
Insurance Specialist
�Received inbound calls for homeowners to set up new claims for property damage
�Ordered property inspections to insure that the homeowner�s property is being repaired accurately and in a timely manner.
�Requested the homeowner�s draw checks to repair their property damage
�Verified that the homeowner�s send all required documents to process their claim
�Reviewed the homeowner�s account status and claim amount to determine if the claim will be monitored or non-monitored
�Trained new associates on loss draft procedures and systems used to process claims.
Client Logic 2003-2005
Technical Support Specialist/Bellsouth Corporation
�Received incoming calls from customers provided vivid understanding of products and services
�Prepared notation on the accounts keying 55 wpm
�Verified associates daily sales
�Coach and developed reps on selling behaviors
�Made sure all reps were TCPA compliant
�Assist customers with technical support including the installation of modems, routers, and computers
EDUCATION
University of Phoenix 2009-Present
Business & Management Administration
PEE DEE Medical Training Center 2009
Pharmacy Technician
Hemingway High School 1999
High School Diploma
References
Emmaka Porchea � United States Government
Title: Secretary at The United States White House
Telephone: ------------
Email: ------------
Larry Lewis - Truly Favored Transporting
Title: CEO
Telephone: ------------
Email: ------------
Salathia Waterman � RHA Health Services
Title: Nurse
Telephone: ------------
Email: ------------
Cindy A. Lewis
October 13, 2018
To Whom It May Concern:
I am interested in any positions that you may have available concerning data entry, payroll, administrative assistant, office clerk, receptionist, customer service, or technical support positions. I am able to provide excellent customer service in resolving customer concerns and complaints.
My background in working has given me great customer service skill.
I am a quick learner and can grasp an understanding of procedures quickly.
Some of my abilities and skills are listed below:
� Customer service
� Excellent relationship building and communication skills
� Exceptional decision making and time-management skills
� Superior team player and leadership skills
� Strong knowledge of Microsoft Outlook, Word and Excel
� Able to handle multiple task with completion in a timely manner
After reviewing the job responsibilities for the open position, I am confident that my professional employment experiences will be an excellent match for your company. I enjoy resolving problems, taking challenges and being a part of the business growth factor. I am professional, cordial and courteous to customers as well as co-workers. I am a motivated, reliable, detail-oriented and an extremely hard working individual.
Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Cindy A. Lewis
CINDY LEWIS
1125 N. 7th Street
Sierra vista, az 85635
------------
LCINDY------------
1.OBJECTIVE
To obtain a position as a Customer Service Representative with your company. I am looking for a position in a motivated, atmosphere that will utilize previous experience and skills. Also, seeking to learn more in an environment that will provide the opportunity for advancement. A Highly motivated professional with demonstrated experience in training, reporting, quality assurance auditing, multi-tasking and process improvement. Strong problem solving skills with attention to detail and accuracy. Perceived as a highly positive, motivated and committed team player accompany with working independently, with proven success exceeding productivity goals.
2.TECHNICAL SKILLS
�Microsoft Office, Data Entry, Proficient in Word Processing (60 wpm), PowerPoint, Web Tool, NACA servicing tool
�Excel Spreadsheet, Computer, LPS, Info Source, Fidelity MPS, Skip Tracing, NewTrak, Pacer
�Strong work ethic and experience working in a fast paced environment
�Proficient computer skills and willingness to learn complex processes and requirements
�Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience
�Work with peers and team to establish successful team environment or independently. Has excellent written, organizational and verbal communication skills
3.PROFESSIONAL EXPERIENCE
4.
5.Maximus Federal 2016- Present
6.Medicare Agent Associate 1
7.
8.� Manage/file appeals records and prepare cases for scanner
9.� Handle shipments from offsite storage and handle to designated points
10.� Submitting Government documents into database and safely storing in lock box until transported and destroyed
11.
3.
Williamsburg Disability & Special Needs Board 2010-Present
Home Healthcare Aide
�Training in CPR, First Aid, & Wheelchair Mobility
�Transport clients to/from appointments
�Provide clients with proper care
�Assist with learning ability and schedule goals
United Way
Medicaid Call Center 2015-2016
� Responsible for receiving inbounds calls for Medicaid entities inquiring about electronic
claims admission
� Researching, Verifying, & Inputting Information of Recipient
ADP TAX CREDIT SERVICES 2011-2012
Implementation Specialist II
1.
�Engaged client and client key stakeholders to screen all employees for WOTC/WTW Tax Credits and effectively communicated the advantages of tax programs. Ensured screening thresholds are met before transitioning account to Account Management
�Analyzed and implemented client�s TCS Programs including development of Client Specific Project Plans
�Coordinates receipt of ADP and/or non-ADP payroll files (from client or payroll processor)
�Facilitate/Participate in Department meetings, training sessions, and non-direct client implementation
�Coordinate training of client personnel to ensure proper effective utilization of products, updated TCS record maintenance system (Vista) with client profile
�Provides timely and accurate input on implementation / project status to appropriate parties (i.e. client, management, sales, operational teams, marketing, finance, or other stakeholders) and in internal systems (i.e. track report, CRM tools, etc)
Piggly Wiggly 2008-2010
Cashier
�Provide superior customer service by providing by assisting customers with their shopping needs.
�Handled all customers transactions in a timely and courteous manner.
�Trained potential new hires on how to protect the company's asset and how to ensure customer service is guaranteed to customers.
�Controlled inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfer according to procedures, and reporting inventory problems to the Company.
Assurant/Wells Fargo Bank 2006-2007
Insurance Specialist
�Received inbound calls for homeowners to set up new claims for property damage
�Ordered property inspections to insure that the homeowner�s property is being repaired accurately and in a timely manner.
�Requested the homeowner�s draw checks to repair their property damage
�Verified that the homeowner�s send all required documents to process their claim
�Reviewed the homeowner�s account status and claim amount to determine if the claim will be monitored or non-monitored
�Trained new associates on loss draft procedures and systems used to process claims.
Client Logic 2003-2005
Technical Support Specialist/Bellsouth Corporation
�Received incoming calls from customers provided vivid understanding of products and services
�Prepared notation on the accounts keying 55 wpm
�Verified associates daily sales
�Coach and developed reps on selling behaviors
�Made sure all reps were TCPA compliant
�Assist customers with technical support including the installation of modems, routers, and computers
EDUCATION
University of Phoenix 2009-Present
Business & Management Administration
PEE DEE Medical Training Center 2009
Pharmacy Technician
Hemingway High School 1999
High School Diploma
References
Emmaka Porchea � United States Government
Title: Secretary at The United States White House
Telephone: ------------
Email: ------------
Larry Lewis - Truly Favored Transporting
Title: CEO
Telephone: ------------
Email: ------------
Salathia Waterman � RHA Health Services
Title: Nurse
Telephone: ------------
Email: ------------