CiaranOBrienResume
Ciaran P. O’Brien
7 October Walk. Long Beach, NY 11561
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EDUCATION
University of Dayton Dayton, OH
Bachelor of Arts in Communication Graduation Date: May 2020
Concentration: Public Relations
Relevant Coursework: Business 101/102 / Principles of Oral Communication / Foundations in Mass Communication / Public Speaking / Communication Research / Public Relations Writing / International Public Relations
Sacred Heart Academy Hempstead, NY College-Preparatory high school for young women. First Honor Roll. Inducted into National Honor Society, May 2015.
WORK EXPERIENCE
Patient Relations Intern Mineola, NY
NYU Winthrop Hospital May 10- June 20, 2018
• Accompanied colleagues on Patient Relations rounds in Emergency Department and Postpartum units to assess patient satisfaction, address patient needs and identify service recovery opportunities.
• Catalogued & analyzed patient complaints from various units to determine areas in need of improvement. Identified trends for Patient Experience Officer & Patient Relations leadership. Presented findings to Nursing Leadership/Administration at monthly Nurse Manager Meeting, June 2018.
• Created instruction sheet for nursing staff on proper procedure for completing Service Recovery forms. Recommended modifications to design of form.
• Taught “See the Light, Make it Right” customer service classes for ordering providers & ancillary departments with Patient Relations staff and developed education material to be used for patients and visitors to access guest WiFi.
Clearwater Beach Club Atlantic Beach, NY
June 20-Aug. 16, 2018
• Collected visitor fees & track attendance.
• Coordinated operations between main office, valet and beach locker staffs.
The Junction Long Beach, NY
Hostess May 2017- Aug. 2017
• Scheduled all reservations and seating arrangements for lunch and dinner service.
• Assisted in setting up private events, greeted guests walking in the door and tended to guests needs.
• Maintained communication between management and waitresses to provide smooth operations in a hectic environment.
Childcare Provider Long Island, NY & Dayton, OH
Sep. 2013- Present
• Ensure the safety and well-being of children.
• Supervise children at extra-curricular activities and transport to events.
LEADERSHIP & COMMUNITY ACTIVITIES
Director of Social Media, Chi Omega Sorority Dayton, OH
Nov. 2018- Dec. 2019
• Create, manage and post content to the Chi Omega Instagram, VSCO and Facebook accounts.
• Use Adobe Spark and Canva applications to generate graphic designs and collages promoting Chi Omega on social media platforms.
Cox Media Group’s Ohio’s Diversity & Inclusion Team Dayton, OH Oct. 17, 2018
• Among a select group of students chosen to represent the University of Dayton at the Cox Media Group “Day in the Life” media event on. The full day event includes networking with company leaders and participation in a team competition to develop a media innovation to be considered by the Cox Media Group.
Director of Sisterhood, Chi Omega Sorority Dayton, OH
Dec. 2017- Dec. 2018
• Plan, organize and execute events/retreats over two semesters for 130 chapter members.
• Collaborate with Chi Omega Nationals to uphold the positive Chi Omega reputation on campus through events that implement our values.
• Remain in constant contact with all venue directors and caterers while creating and adhering to budget.
SKILLS
Computer: Microsoft Word; Microsoft PowerPoint; Microsoft Excel; Adobe Spark, Canva, Wordpress, SPSS, Social Media Platforms
Writing: Associated Press Style Writing
Ciaran P. O’Brien
7 October Walk. Long Beach, NY 11561
------------ | ------------
EDUCATION
University of Dayton Dayton, OH
Bachelor of Arts in Communication Graduation Date: May 2020
Concentration: Public Relations
Relevant Coursework: Business 101/102 / Principles of Oral Communication / Foundations in Mass Communication / Public Speaking / Communication Research / Public Relations Writing / International Public Relations
Sacred Heart Academy Hempstead, NY College-Preparatory high school for young women. First Honor Roll. Inducted into National Honor Society, May 2015.
WORK EXPERIENCE
Patient Relations Intern Mineola, NY
NYU Winthrop Hospital May 10- June 20, 2018
• Accompanied colleagues on Patient Relations rounds in Emergency Department and Postpartum units to assess patient satisfaction, address patient needs and identify service recovery opportunities.
• Catalogued & analyzed patient complaints from various units to determine areas in need of improvement. Identified trends for Patient Experience Officer & Patient Relations leadership. Presented findings to Nursing Leadership/Administration at monthly Nurse Manager Meeting, June 2018.
• Created instruction sheet for nursing staff on proper procedure for completing Service Recovery forms. Recommended modifications to design of form.
• Taught “See the Light, Make it Right” customer service classes for ordering providers & ancillary departments with Patient Relations staff and developed education material to be used for patients and visitors to access guest WiFi.
Clearwater Beach Club Atlantic Beach, NY
June 20-Aug. 16, 2018
• Collected visitor fees & track attendance.
• Coordinated operations between main office, valet and beach locker staffs.
The Junction Long Beach, NY
Hostess May 2017- Aug. 2017
• Scheduled all reservations and seating arrangements for lunch and dinner service.
• Assisted in setting up private events, greeted guests walking in the door and tended to guests needs.
• Maintained communication between management and waitresses to provide smooth operations in a hectic environment.
Childcare Provider Long Island, NY & Dayton, OH
Sep. 2013- Present
• Ensure the safety and well-being of children.
• Supervise children at extra-curricular activities and transport to events.
LEADERSHIP & COMMUNITY ACTIVITIES
Director of Social Media, Chi Omega Sorority Dayton, OH
Nov. 2018- Dec. 2019
• Create, manage and post content to the Chi Omega Instagram, VSCO and Facebook accounts.
• Use Adobe Spark and Canva applications to generate graphic designs and collages promoting Chi Omega on social media platforms.
Cox Media Group’s Ohio’s Diversity & Inclusion Team Dayton, OH Oct. 17, 2018
• Among a select group of students chosen to represent the University of Dayton at the Cox Media Group “Day in the Life” media event on. The full day event includes networking with company leaders and participation in a team competition to develop a media innovation to be considered by the Cox Media Group.
Director of Sisterhood, Chi Omega Sorority Dayton, OH
Dec. 2017- Dec. 2018
• Plan, organize and execute events/retreats over two semesters for 130 chapter members.
• Collaborate with Chi Omega Nationals to uphold the positive Chi Omega reputation on campus through events that implement our values.
• Remain in constant contact with all venue directors and caterers while creating and adhering to budget.
SKILLS
Computer: Microsoft Word; Microsoft PowerPoint; Microsoft Excel; Adobe Spark, Canva, Wordpress, SPSS, Social Media Platforms
Writing: Associated Press Style Writing