Christina Maines Resume
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Christina Maines Resume

CHRISTINA MAINES
Columbus, Ohio ?------------ ? ------------ ? ------------/in/christina-maines-a20b3b33
SUMMARY
Conductor. Ringmaster. Handler. I have over 20 years in Administrative and Customer Service roles. One of my greatest assets is my ability to rapidly master new skills with minimal oversight. Throughout my diverse career I have consistently been promoted into areas of increased responsibility and embraced new challenges. I have been repeatedly recognized for my positive attitude, problem-solving skills and for providing outstanding customer service.
PROFESSIONAL EXPERIENCE
BIG LOTS, Inc., Columbus, OH
Telecommunications Analyst (September 2013 ? April 2019)
? Ensured operational status of all telecommunications hardware and physical layer installations for the entire corporation
? Structured IP telephony end user solutions including equipment and inventory availability requirements
? Provided and implemented telecommunications connectivity. Interfaced with carrier and vendors for repair and installation
? Maintained corporate directories, employee user status and audio-conferencing accounts
? Secured proper and timely cancellation of services and return of store telecommunications hardware
? Provided oversight for installation, repair, and maintenance of the store and corporate Mood Media environment
? Interfaced in processing telecommunications invoices; validated accuracy and ensured timely payment
? Interacted with Asset Protection and Fire Alarm vendors pertaining to telephone line issues
SELF-EMPLOYED, Columbus, OH
Personal Organizer (September 2008 ? Current)
? Work with “hoarder” level clients struggling with management of their living situations to minimize and reduce the amount of “stuff” they keep. Create systems that work for them and enable them to maintain less chaos in their homes.
? Assist in relocating executives for Limited Corp from out of state. I manage the moves, unpack and organize their homes to be move-in ready
? Work with small businesses to create efficient and logical filing systems as well as to improve the ergonomics of their workspaces
US AIRWAYS (Piedmont Airlines), Cincinnati/Northern Kentucky International Airport (CVG)
Customer Service Agent (September 2012 ? May 2013)
? Assisted passengers with check-in procedures, purchasing tickets, creating and processing reservations
? Ensured FAA, company and airport regulations were followed as well as enforcing safety/security measures
? Facilitated passenger boarding process and implemented standard procedures during overbooked, irregular operations and denied boarding situations to accommodate distressed passengers
THE DAVID J JOSEPH COMPANY, Cincinnati, OH
Part-time Technical Support Assistant (Co-op) (June 2011 ? December 2011)
? Provided technical on-call support for the enterprise for all desktop support issues
? Responsible for troubleshooting and resolving hardware, software and network issues via remote access
? Assisted with Help Desk ticketing administration including escalation procedures and systems monitoring
SHUTTLE AMERICA/Republic Airlines, Cincinnati, OH
Flight Attendant (May 2007 ? February 2008)
? Primary responsibility to assist passengers with special requests throughout duration of flight
? Demonstrated safety instructions and ensured the safety of all passengers and fellow crew members
? Conducted thorough inspection of safety equipment before each flight to ensure functionality
MEGEN CONSTRUCTION COMPANY, Georgetown, OH
Job Site Office Manager, August 2005 – September 2006
? Provided administrative support to the Construction Managers throughout the construction process
? Maintained sub-contractors files including contracts, approved Proposal Request, and Change Orders
? Updated Ohio Schools Facilities Commission website on a continual basis
HABEGGER CORPORATION, Columbus, OH
Administrative Assistant, October 2004 – July 2005
? Implemented new filing system as well as sorting and filing of daily invoicing
? Answered, screened and routed incoming calls
? Assisted sales representatives and CFO with various projects as needed
EDUCATION
? Per Scholas, Columbus, OH, IT Networking, Hardware and Operating Systems, July 2013
? CompTIA, Columbus, OH, A+ Certification, July 2013
? Northern Kentucky University, Major-Networking and Security, Minor-Criminal Justice, August 2010-May 2013
? Ohio University, Associate of Science and Certificate in Office Administration, June 2009
TECHNICAL SKILLS
? Microsoft Office365 Suite
? Service Now Ticketing System
? OnBase and SAP and QuickBooks Accounting Software