Christian Carrillo Resume
SUMMARY
Goal-oriented and success-driven individual who achieves for the best. Fast learner and excellent client service attributes. Looking to find stable employment while continuing education of obtaining a PhD in the future.
SKILLS
� Accountability
� Open and clear communicator
� Multitasking and prioritization
� KIPU
� Product and service understanding
� Detail oriented
� Research and analysis
� Conflict and dispute resolution
EXPERIENCE
Behavioral Health Technician / Chapman House Rehabilitation Center - Tustin, CA 10/2019 - Current
� Work directly with teens, adults, and parolees who suffer from alcoholism, drug addiction, or other behavioral problems
� Understand and implement individual treatment plans, record patient behavior, and provide a safe and supportive environment for patients
� Record and dispense medications; perform drug screens
� Assist clients with developing coping skills necessary to deal with stress and life�s problems in ways that help them recover
� Assist clients with improving personal relationships, rebuild professional relationships, and re-establish careers
� Conduct informative groups and one-on-one teaching skills for patients
� Utilize KIPU software
Research Assistant / Integrative Behavioral Health Research Institute - Pasadena, CA 03/2019 � 12/2019
� Report directly to Dr. Joshua Matacotta, Psy.D., CAHIMS (President/CEO) and serve as a Research Methods teacher's assistant
� Conduct relevant research and investigate literature, prepare literature reviews, and code and analyze data
� Prepared tables, graphs, fact sheets and written reports summarizing research results
� Managed critical paperwork such as informed consent forms and personal waivers
� Utilized SPSS, Excel, and Google Drive regularly to store data, model results and generate reports
Server / Olive Garden - Chino, CA 07/2017 � 10/2019
� Upsold customers with desserts, appetizers, and specialty drinks while optimizing table turns.
� Assisted individuals in selecting meal options and partnered with team members to efficiently serve food and beverages.
� Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
� Satisfied customers by keeping drinks topped off and anticipating needs such as soups, salads, and bread refills
� Operated POS terminals to input orders, split bills and calculate totals.
� Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Server / Mint Leaf Indian Cuisine - Pasadena, CA 05/2017 - 07/2017
� Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
� Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
� Operated POS terminals to input orders, split bills and calculate totals.
� Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
� Completed opening and closing checklists, including emptying trash, safeguarding alcohol, polishing silverware, restocking, and reconciling cash drawer.
Mortgage Loan Officer / Secure One Capital Corporation - Costa Mesa, CA 04/2016 - 05/2017
� Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
� Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
� Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
� Approved loans that met specifications.
� Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Concierge / Oakmont Of San Antonio Heights - Upland, CA 06/2015 - 06/2016
� Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
� Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
� Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
� Provided clerical support to all team members to improve office efficiency and enhance productivity.
� Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
� Provided assistance in kitchen staff and maintenance when needed.
EDUCATION AND TRAINING
California State University, Long Beach Current
Bachelor of Arts: Psychology (in progress)
Registered - Addiction Counselor Certification Board of California (ACCBC) 03/2020
Pasadena City College - Pasadena, CA 06/2019
Associate of Arts: Psychology
ACTIVITIES AND HONORS
� American Psychological Association (Active Member)
� Psi Beta Community College National Honor Society (Active Member)
ACCOMPLISHMENTS
� "Top Mortgage Banker" for highest number of application submissions in November 2016.
VOLUNTEER EXPERIENCE
� Founder's House of Hope (Fall, 2019)
� Guatemala Mission Trip (Summer, 2018)
SUMMARY
Goal-oriented and success-driven individual who achieves for the best. Fast learner and excellent client service attributes. Looking to find stable employment while continuing education of obtaining a PhD in the future.
SKILLS
� Accountability
� Open and clear communicator
� Multitasking and prioritization
� KIPU
� Product and service understanding
� Detail oriented
� Research and analysis
� Conflict and dispute resolution
EXPERIENCE
Behavioral Health Technician / Chapman House Rehabilitation Center - Tustin, CA 10/2019 - Current
� Work directly with teens, adults, and parolees who suffer from alcoholism, drug addiction, or other behavioral problems
� Understand and implement individual treatment plans, record patient behavior, and provide a safe and supportive environment for patients
� Record and dispense medications; perform drug screens
� Assist clients with developing coping skills necessary to deal with stress and life�s problems in ways that help them recover
� Assist clients with improving personal relationships, rebuild professional relationships, and re-establish careers
� Conduct informative groups and one-on-one teaching skills for patients
� Utilize KIPU software
Research Assistant / Integrative Behavioral Health Research Institute - Pasadena, CA 03/2019 � 12/2019
� Report directly to Dr. Joshua Matacotta, Psy.D., CAHIMS (President/CEO) and serve as a Research Methods teacher's assistant
� Conduct relevant research and investigate literature, prepare literature reviews, and code and analyze data
� Prepared tables, graphs, fact sheets and written reports summarizing research results
� Managed critical paperwork such as informed consent forms and personal waivers
� Utilized SPSS, Excel, and Google Drive regularly to store data, model results and generate reports
Server / Olive Garden - Chino, CA 07/2017 � 10/2019
� Upsold customers with desserts, appetizers, and specialty drinks while optimizing table turns.
� Assisted individuals in selecting meal options and partnered with team members to efficiently serve food and beverages.
� Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
� Satisfied customers by keeping drinks topped off and anticipating needs such as soups, salads, and bread refills
� Operated POS terminals to input orders, split bills and calculate totals.
� Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Server / Mint Leaf Indian Cuisine - Pasadena, CA 05/2017 - 07/2017
� Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
� Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
� Operated POS terminals to input orders, split bills and calculate totals.
� Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
� Completed opening and closing checklists, including emptying trash, safeguarding alcohol, polishing silverware, restocking, and reconciling cash drawer.
Mortgage Loan Officer / Secure One Capital Corporation - Costa Mesa, CA 04/2016 - 05/2017
� Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
� Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
� Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
� Approved loans that met specifications.
� Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Concierge / Oakmont Of San Antonio Heights - Upland, CA 06/2015 - 06/2016
� Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
� Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
� Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
� Provided clerical support to all team members to improve office efficiency and enhance productivity.
� Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
� Provided assistance in kitchen staff and maintenance when needed.
EDUCATION AND TRAINING
California State University, Long Beach Current
Bachelor of Arts: Psychology (in progress)
Registered - Addiction Counselor Certification Board of California (ACCBC) 03/2020
Pasadena City College - Pasadena, CA 06/2019
Associate of Arts: Psychology
ACTIVITIES AND HONORS
� American Psychological Association (Active Member)
� Psi Beta Community College National Honor Society (Active Member)
ACCOMPLISHMENTS
� "Top Mortgage Banker" for highest number of application submissions in November 2016.
VOLUNTEER EXPERIENCE
� Founder's House of Hope (Fall, 2019)
� Guatemala Mission Trip (Summer, 2018)