Cherri Amacker Resume
Cherri D. Amacker
500 King Arnold St Apt E-2
Hapeville, Georgia 30354
------------
------------
Mission:
Utilize my years of experience in customer service to further my career, to be an overachiever and to move up in ranks in the company.
Experience:
01/2005- Present East Point Police Dept
Communications Officer- 911 Dispatcher/Supervisor
• Answer multi-lines for 911 calls.
• Answer non-emergency calls.
• Answer admin lines.
• Answer after hour emergency lines for the City of East Point
• Dispatch fire and Police to various locations within the City for emergencies.
• Dispatch on-call after hour personal from electrical and public works to city emergencies.
• Train new employees, monitor other operators while they dispatch calls
01/2001- 05/2004 MCI
Customer Service /Inbound Sales Rep:
• Assuring customer satisfaction.
• Reviewing and adjusting customer’s bills per MCI credit guidelines.
• Assisting customer in switching from one company to MCI for phone service.
• Transfer customer to other departments depending on their concerns.
• Provide exceptional quality service to our customers and prospects.
06/1999- 01/2001: Ramada Plaza Hotel
Front Office Manager:
• Oversee front office agents and bell staff
• Training and scheduling of new employees
• Assisting General Manager on yearly budgets for the year, setting rates and goals.
• Assuring great customer service to all guests who come and stay at the hotel.
03/1995 - 06/1999 Hampton Inn & Suites Hotel
Reservation Manager/Front Desk Agent:
• Oversee daily occupancy in the hotel.
• Inputting single and group reservations.
• Inform the front desk when to overbook rooms, to lower or increase rates base on the hotel.
• Setting rates for the year, view yearly and daily budgets.
06/1989- 01/1999: Days Inn Downtown Hotel
PBX operator-Front Desk Agent- Front Desk Supervisor:
• Answering multi-line switchboard.
• Checking in & Out of hotel guest.
• Making a reservation for groups and individuals guest.
• Inputting rooming list for group and conventions.
• Training employee on daily task to do their jobs efficiently.
• Controlling inventory at the property level as well at the toll-free 800 numbers.
Education:
Cooley High School Detroit, Michigan
Morris Brown College Atlanta, Georgia
Kaplan University Associate of Business Administration 3/13/2012
Strayer University Bachelor Business Administration w/specialization
Human Resources 12/22/2017
Strayer University Master’s Public Administration
Date 06/23/2019 GPA 4.0
Cherri D. Amacker
500 King Arnold St Apt E-2
Hapeville, Georgia 30354
------------
------------
Mission:
Utilize my years of experience in customer service to further my career, to be an overachiever and to move up in ranks in the company.
Experience:
01/2005- Present East Point Police Dept
Communications Officer- 911 Dispatcher/Supervisor
• Answer multi-lines for 911 calls.
• Answer non-emergency calls.
• Answer admin lines.
• Answer after hour emergency lines for the City of East Point
• Dispatch fire and Police to various locations within the City for emergencies.
• Dispatch on-call after hour personal from electrical and public works to city emergencies.
• Train new employees, monitor other operators while they dispatch calls
01/2001- 05/2004 MCI
Customer Service /Inbound Sales Rep:
• Assuring customer satisfaction.
• Reviewing and adjusting customer’s bills per MCI credit guidelines.
• Assisting customer in switching from one company to MCI for phone service.
• Transfer customer to other departments depending on their concerns.
• Provide exceptional quality service to our customers and prospects.
06/1999- 01/2001: Ramada Plaza Hotel
Front Office Manager:
• Oversee front office agents and bell staff
• Training and scheduling of new employees
• Assisting General Manager on yearly budgets for the year, setting rates and goals.
• Assuring great customer service to all guests who come and stay at the hotel.
03/1995 - 06/1999 Hampton Inn & Suites Hotel
Reservation Manager/Front Desk Agent:
• Oversee daily occupancy in the hotel.
• Inputting single and group reservations.
• Inform the front desk when to overbook rooms, to lower or increase rates base on the hotel.
• Setting rates for the year, view yearly and daily budgets.
06/1989- 01/1999: Days Inn Downtown Hotel
PBX operator-Front Desk Agent- Front Desk Supervisor:
• Answering multi-line switchboard.
• Checking in & Out of hotel guest.
• Making a reservation for groups and individuals guest.
• Inputting rooming list for group and conventions.
• Training employee on daily task to do their jobs efficiently.
• Controlling inventory at the property level as well at the toll-free 800 numbers.
Education:
Cooley High School Detroit, Michigan
Morris Brown College Atlanta, Georgia
Kaplan University Associate of Business Administration 3/13/2012
Strayer University Bachelor Business Administration w/specialization
Human Resources 12/22/2017
Strayer University Master’s Public Administration
Date 06/23/2019 GPA 4.0