Cheasleauen Douglasa
CHEASLEAUEN DOUGLAS
: 2605 Bently Rd Se Apt 2804 Marietta, GA 30067 :------------
|: M------------
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Driver Relations ?HR Recruiter/Client Service Representative Advisor
Summary of Qualifications
• Results-driven and highly accomplished Driver Relations Supervisor with extensive experience in fleet/chauffeur service and staff training operations.
• Detailed oriented professional with strong people and time management issues. Excellent knowledge on Client Relationship Management through proactive follow ups on queries and issues.
• Demonstrated experience in providing excellent customer service, superior research, writing and presentation skills.
• Ability to think strategically and execute tactically with a persistent attention to detail and strong skills in written and verbal communications with all levels in an organization
• Self-motivated with proven ability to understand and convey product information, develop positive rapport, and build strong relationships with customer base.
• Able to work independently with limited supervision in fast paced & dynamic environment
Core Competencies and skills
• Transportation Fleet Management
• Outstanding Customer Service
• Client Retention/Satisfaction
• Strategy Development/Execute
• Cross-Functional Coordination
• Email/Phone/Complaints
• Scheduling/Arrangement
• Effective Interpersonal& Communication
• Enthusiastic and Energetic
• Conscientious and trustworthy
• Internal/External Relationship
• Proactive Team Player
• Payroll/HR Administration
• Quality Assurance Control
• Complex Problem Resolver
• Solid Computer Skills
• DOT/TLC Regulatory Compliance
• Multi-task and Efficiency
• Time Management
• Highly Analytical & Organized
• Time & Attendance
Professional Experience
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NYC Green Transportation Group 01/13 – June 2018
Driver Relations Assistant Supervisor – Long Island City, NY
♣ Meeting and greeting drivers/customers
♣ Monitored drivers hiring/termination processes
♣ Maintained time and attendance using Shift Planning, DSW and MediRoutes software’s for drivers
♣ Reassigned drivers schedules to enhance a smoother operation of vehicles for company’s routes
♣ Provided staff development and training of new drivers (livery and medical clients)
♣ Enforced Department of Motor Vehicle and Taxi and Limousine Commission regulations
♣ Provided quality assurance control of all drivers
♣ Responsible for onboarding, training and safety compliance of all drivers
♣ Handled all client complaints and resolved all driver complaints issues
♣ Helped to enforce all HR company policies and procedures
♣ Processed payroll for all drivers
♣ Responsible for and reimbursed drivers for fuel tickets, E-Z pass usage, cash rides, tips and allocations and kept detailed daily logs of all client trips
♣ Company liaison for all current and new drivers
♣ Provided C-level with daily reports for all drivers
AT&T 02/2012 – 12/2012
Tier 1 HSI Tech Support Lead – Las Vegas NV
♣ Assisted customers with technical issue with their modem, email and network issue.
• Dispatch technicians to residence or business if troubleshooting doesn’t resolve issue
• Chat with other departments for additional troubleshooting if necessary
• Transferring calls to proper departments: Billing, Sale, UVerse, “Nine State” centers
West Communication (AT&T) 06/2011- 02/2012
Customer Service Rep Lead (AT&T Tech Rep)
• Assisting customers with technical issue with their device and network issue.
• Creating cases to send to network engineers if troubleshooting doesn't resolve issue.
• Educating customers on their bills. Educating customers on their devices.
• Keeping customers updated on case that were made interference to their issues.
• Transferring calls to proper departments: Warranty, Device Manufacture, Prepaid department, Business Care etc.
Microsoft 06/2010- 06/2011
Sr. Retail Advisor – Las Vegas NV
• Assisting customers with technical issue with their device and network issue.
• Creating cases to send to network engineers if troubleshooting doesn't resolve issue.
• Educating customers on their bills. Educating customers on their devices.
• Keeping customers updated on case that were made interference to their issues.
• Transferring calls to proper departments: Warranty, Device Manufacture, Prepaid department, Business Care etc.
Spherion Staffing Consultant Agency
Richie Brothers (Temp Position) - Spokane WA 09/2009-05/2010
Customer Service Representative
AMS Financial Services-Spokane WA
Customer Service Representative
Northeast Community Center - Spokane WA
Receptionist
• Help to register customers for the auction and provide them with their bidding book.
• Ensure all monies were accounted for on item purchased my customer.
• Ensured all customers has proper paper work filled out to take home their purchase
• Provided outstanding customer service by greeting customers as they entered the trailer.
• Negotiated with credit card companies for the possibility to get lower interest rate for clients.
• Encouraged clients to enroll in financial relief programs to ensure that they can lower their credit card debt in a timely fashion.
• Developed a plan for customers that were used for gathering information from their respective credit card companies.
• Distributed and collected customer contact information for the utilization of the companies’ equipment.
• Exhibited great customer service skills to incoming and outgoing guest.
• Responsible for the administrative duties within the establishment such as; photocopying, reservations, faxing and filing of documentation.
Strategic Staffing Group - Hicksville NY 07/2006-08/2009
HR Recruiter
• Scoured classified advertisements, online databases and job bulletin boards and other similar resources to identify potential candidates to fill the company’s staffing needs.
• •Prescreened and interviewed prospective candidates for entry to management employment opportunities. •Supervised all testing performed on recruits to ascertain their strengths and weaknesses. •Liaise with local universities and colleges to offer their best students paid internships and permanent employment. •Provided offer letters to new hires, negotiated salary with client/employee and processed all onboarding paperwork.
Prepaid Legal Services- Las Vegas NV 09/2005-06/2006
Recruiter
• Conducted conferences and seminars for local business and organizations who were interested in purchasing the services.
• Recruited and interviewed prospective candidates to join the company.
Education/Profession Background
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10/2015 –7/17 American InterContinental Online – Atlanta, Ga.
Bachelor's Degree: Entrepreneurship Business Management
06/12- 12/2014 Park University – Valdosta, GA.
Associate Degree: Business Management
9/06-5/08 Molly College - Rockville Centre, NY
Bachelor's Degree: Communication (Pending)
*References provided upon request
CHEASLEAUEN DOUGLAS
: 2605 Bently Rd Se Apt 2804 Marietta, GA 30067 :------------
|: M------------
??????????????????????????????????????---
Driver Relations ?HR Recruiter/Client Service Representative Advisor
Summary of Qualifications
• Results-driven and highly accomplished Driver Relations Supervisor with extensive experience in fleet/chauffeur service and staff training operations.
• Detailed oriented professional with strong people and time management issues. Excellent knowledge on Client Relationship Management through proactive follow ups on queries and issues.
• Demonstrated experience in providing excellent customer service, superior research, writing and presentation skills.
• Ability to think strategically and execute tactically with a persistent attention to detail and strong skills in written and verbal communications with all levels in an organization
• Self-motivated with proven ability to understand and convey product information, develop positive rapport, and build strong relationships with customer base.
• Able to work independently with limited supervision in fast paced & dynamic environment
Core Competencies and skills
• Transportation Fleet Management
• Outstanding Customer Service
• Client Retention/Satisfaction
• Strategy Development/Execute
• Cross-Functional Coordination
• Email/Phone/Complaints
• Scheduling/Arrangement
• Effective Interpersonal& Communication
• Enthusiastic and Energetic
• Conscientious and trustworthy
• Internal/External Relationship
• Proactive Team Player
• Payroll/HR Administration
• Quality Assurance Control
• Complex Problem Resolver
• Solid Computer Skills
• DOT/TLC Regulatory Compliance
• Multi-task and Efficiency
• Time Management
• Highly Analytical & Organized
• Time & Attendance
Professional Experience
?????????????????????????????????????????????
NYC Green Transportation Group 01/13 – June 2018
Driver Relations Assistant Supervisor – Long Island City, NY
♣ Meeting and greeting drivers/customers
♣ Monitored drivers hiring/termination processes
♣ Maintained time and attendance using Shift Planning, DSW and MediRoutes software’s for drivers
♣ Reassigned drivers schedules to enhance a smoother operation of vehicles for company’s routes
♣ Provided staff development and training of new drivers (livery and medical clients)
♣ Enforced Department of Motor Vehicle and Taxi and Limousine Commission regulations
♣ Provided quality assurance control of all drivers
♣ Responsible for onboarding, training and safety compliance of all drivers
♣ Handled all client complaints and resolved all driver complaints issues
♣ Helped to enforce all HR company policies and procedures
♣ Processed payroll for all drivers
♣ Responsible for and reimbursed drivers for fuel tickets, E-Z pass usage, cash rides, tips and allocations and kept detailed daily logs of all client trips
♣ Company liaison for all current and new drivers
♣ Provided C-level with daily reports for all drivers
AT&T 02/2012 – 12/2012
Tier 1 HSI Tech Support Lead – Las Vegas NV
♣ Assisted customers with technical issue with their modem, email and network issue.
• Dispatch technicians to residence or business if troubleshooting doesn’t resolve issue
• Chat with other departments for additional troubleshooting if necessary
• Transferring calls to proper departments: Billing, Sale, UVerse, “Nine State” centers
West Communication (AT&T) 06/2011- 02/2012
Customer Service Rep Lead (AT&T Tech Rep)
• Assisting customers with technical issue with their device and network issue.
• Creating cases to send to network engineers if troubleshooting doesn't resolve issue.
• Educating customers on their bills. Educating customers on their devices.
• Keeping customers updated on case that were made interference to their issues.
• Transferring calls to proper departments: Warranty, Device Manufacture, Prepaid department, Business Care etc.
Microsoft 06/2010- 06/2011
Sr. Retail Advisor – Las Vegas NV
• Assisting customers with technical issue with their device and network issue.
• Creating cases to send to network engineers if troubleshooting doesn't resolve issue.
• Educating customers on their bills. Educating customers on their devices.
• Keeping customers updated on case that were made interference to their issues.
• Transferring calls to proper departments: Warranty, Device Manufacture, Prepaid department, Business Care etc.
Spherion Staffing Consultant Agency
Richie Brothers (Temp Position) - Spokane WA 09/2009-05/2010
Customer Service Representative
AMS Financial Services-Spokane WA
Customer Service Representative
Northeast Community Center - Spokane WA
Receptionist
• Help to register customers for the auction and provide them with their bidding book.
• Ensure all monies were accounted for on item purchased my customer.
• Ensured all customers has proper paper work filled out to take home their purchase
• Provided outstanding customer service by greeting customers as they entered the trailer.
• Negotiated with credit card companies for the possibility to get lower interest rate for clients.
• Encouraged clients to enroll in financial relief programs to ensure that they can lower their credit card debt in a timely fashion.
• Developed a plan for customers that were used for gathering information from their respective credit card companies.
• Distributed and collected customer contact information for the utilization of the companies’ equipment.
• Exhibited great customer service skills to incoming and outgoing guest.
• Responsible for the administrative duties within the establishment such as; photocopying, reservations, faxing and filing of documentation.
Strategic Staffing Group - Hicksville NY 07/2006-08/2009
HR Recruiter
• Scoured classified advertisements, online databases and job bulletin boards and other similar resources to identify potential candidates to fill the company’s staffing needs.
• •Prescreened and interviewed prospective candidates for entry to management employment opportunities. •Supervised all testing performed on recruits to ascertain their strengths and weaknesses. •Liaise with local universities and colleges to offer their best students paid internships and permanent employment. •Provided offer letters to new hires, negotiated salary with client/employee and processed all onboarding paperwork.
Prepaid Legal Services- Las Vegas NV 09/2005-06/2006
Recruiter
• Conducted conferences and seminars for local business and organizations who were interested in purchasing the services.
• Recruited and interviewed prospective candidates to join the company.
Education/Profession Background
???????????????????????????????????????????????????
10/2015 –7/17 American InterContinental Online – Atlanta, Ga.
Bachelor's Degree: Entrepreneurship Business Management
06/12- 12/2014 Park University – Valdosta, GA.
Associate Degree: Business Management
9/06-5/08 Molly College - Rockville Centre, NY
Bachelor's Degree: Communication (Pending)
*References provided upon request