Chau Hoang resume
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Chau Hoang resume

EXPERIENCE
Intercontinental New York Barclay | New York, NY | Front Desk Clerk 06/2017 – present
• Use the numbers of arrivals, departures and room types to analyze the availability and balance the house inventory
• Upsell rooms up to 5,000 dollars and enroll 200 guests to IHG membership monthly
• Train new hires with using the hotel PMS system to check guests in and out, track the occupancy and identify customers need
• Ensure correct posting on guest folios by researching and allocating the charges in the right revenue department code
• Support managers on duty with correcting the room discrepancies, room supplement and following up with guests issues
• Volunteer at Marketing Department with creating content and responding guest feedback on different social media platforms

Restaurant Associates, The Metropolitan Museum of Art | New York, NY | Junior Manager 08/2015 – 06/2017
• Delegated responsibilities over 50 associates at 5 different dining establishments to ensure the efficient operation
• Prepared profit and loss report, sale summary, budget, purchasing and daily sales manager report
• Analyzed customers traffic and determined labor and food cost based on sales and volume trend report
• Managed bank deposit activities and ensure the accuracy of daily cash counts and safe count
• Entered inventory counts of 10 different dining facilities and process daily invoices for the entire unit

Restaurant Associates, The Metropolitan Museum of Art | New York, NY | Management Intern 06/2015 – 08/ 2015
• Supervised 23 staff to ensure timely open and close 5 food stations for the Public Cafeteria
• Achieved efficient operation through communicating job expectations, enforcing policies and cost-effective scheduling

New Thanh Hoai Restaurant | Jersey City, NJ | Hospitality Intern 10/2014 – 05/2015
• Trained new staff on serving guests, taking group reservations, setting up, and conducting checks
• Ensured pleasant guest experience and promoted featured dishes

EDUCATION
New York Institute of Technology (NYIT), New York, NY 12/2016 Bachelor of Professional Studies in Hospitality Management, Summa Cum Laude| Cumulative GPA: 3.9/4.0
• NYIT Presidential Honor List (Spring 2015 - Fall 2016)
Borough of Manhattan Community College (BMCC), New York, NY 12/2014
Associate in Applied Science in Business Management | Cumulative GPA: 3.8/4.0

SKILLS
• Computer: Certifications in Google Ads Fundamentals and Display, proficient in Microsoft Office Suites, MICROS Point Of Sales System, MICROS OPERA System – hotel property management system, AVERO system – sales report generator
• Language: Fluent in Vietnamese, knowledge of Spanish
• Demonstrated excellent analytical skills, time management and interpersonal skills

LEADERSHIP EXPERIENCE
NYIT Society of Hosteurs | New York, NY | Secretary 02/2015 – 05/2016
• Managed all correspondence and recorded minutes of meetings
• Coordinated and promoted community services such as Toy Drive, Food Drive, Relay for Life, ski strips, and St. Jude Fundraiser

BMCC Travel and Tourism Club | New York, NY | Vice President 09/2013 – 06/2014
• Led a team of 8 student and organized monthly activities and yearly programs to promote New York City to international tourists
• Featured in New York Times travel shows and promoted the club at BMCC Club fairs and other conferences

COMMUNITY OUTREACH
New York Cares | New York, NY | Volunteer 02/2013 – 12/2013
• ¬Organized and kept record of donated clothes ready for donation to children with special needs and homeless
• Guided children from ages three to seven through self-designed art programs to stimulate creativity
• Supported individuals with impaired vision to design and made jewelry bracelets and necklaces