Charles Mfortow
CHARLES MFORTOW
1032 Grove Trail Pass, Douglasville, Ga 30134 • Cell:------------ • ------------
Self-directed Client Service Associate and innovative thinker with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges and professional development and advancement.
? Program Design Monitoring and Evaluation
? Computer-savvy
? Data management
? Project management
? Planning and development
? Promotes positive behavior
? Managerial background
? Data analysis
? Goal-oriented
? Records oversight and accuracy
? Exceptional communication skills
? Flexible schedule
? Proficient in cash management
? POS systems expert
? Extremely organized
? Independent judgment and decision making
? Accounting familiarity
? Shipping and receiving professional
? Credit card processing
? Learning management systems
? Recruiting and hiring expert
? Budgeting and finance specialist
? Team player
Consultative Sales Associate, 03/2017 to Current
Sears – Douglasville, GA
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Helped drive sales goals and achieve monthly quotas.
Operated a POS system to itemize and complete an average of 25 customer purchases daily.
Communicated all store initiatives and promotions to customers to generate return business.
Consultative Sales Associate, 05/2015 to 12/2016
CarMax – Lithia Springs, GA
Greeted customers entering the store to ascertain what each customer wanted or needed.
Answered an average of 15calls per shift by addressing customer inquiries, solving problems and
providing new product information.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Developed reputation as an efficient service provider with high levels of accuracy.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy
and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues
quickly and efficiently.
Asked open-ended questions to assess customer needs.
Recommended alternative items if a product was out of stock.
Assistant Manager, 02/1990 to 12/2015
Ruby Tuesday – East Point, GA
Promoted from Team Leader to Assistant Manager within 6months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company
policies.
Volunteer Work, 03/2014 to 10/2014
Medshare – Decatur, GA
Maintained equipment and inventory records.
Recruited community members for projects and activities.
Gathered information and filed reports to resolve complaints.
Education
Trained all new personnel.
Bachelor of Science: Information System Management, 2010
Strayer University - Douglasville, GA
Emphasis on Data Base Management
Master of Arts: Sustainable Development, 2019
SIT Graduate Institute - Brattleboro, VT
Emphasis on International Policy Management
Monitoring and Evaluation
CHARLES MFORTOW
1032 Grove Trail Pass, Douglasville, Ga 30134 • Cell:------------ • ------------
Self-directed Client Service Associate and innovative thinker with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges and professional development and advancement.
? Program Design Monitoring and Evaluation
? Computer-savvy
? Data management
? Project management
? Planning and development
? Promotes positive behavior
? Managerial background
? Data analysis
? Goal-oriented
? Records oversight and accuracy
? Exceptional communication skills
? Flexible schedule
? Proficient in cash management
? POS systems expert
? Extremely organized
? Independent judgment and decision making
? Accounting familiarity
? Shipping and receiving professional
? Credit card processing
? Learning management systems
? Recruiting and hiring expert
? Budgeting and finance specialist
? Team player
Consultative Sales Associate, 03/2017 to Current
Sears – Douglasville, GA
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Helped drive sales goals and achieve monthly quotas.
Operated a POS system to itemize and complete an average of 25 customer purchases daily.
Communicated all store initiatives and promotions to customers to generate return business.
Consultative Sales Associate, 05/2015 to 12/2016
CarMax – Lithia Springs, GA
Greeted customers entering the store to ascertain what each customer wanted or needed.
Answered an average of 15calls per shift by addressing customer inquiries, solving problems and
providing new product information.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Developed reputation as an efficient service provider with high levels of accuracy.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy
and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues
quickly and efficiently.
Asked open-ended questions to assess customer needs.
Recommended alternative items if a product was out of stock.
Assistant Manager, 02/1990 to 12/2015
Ruby Tuesday – East Point, GA
Promoted from Team Leader to Assistant Manager within 6months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company
policies.
Volunteer Work, 03/2014 to 10/2014
Medshare – Decatur, GA
Maintained equipment and inventory records.
Recruited community members for projects and activities.
Gathered information and filed reports to resolve complaints.
Education
Trained all new personnel.
Bachelor of Science: Information System Management, 2010
Strayer University - Douglasville, GA
Emphasis on Data Base Management
Master of Arts: Sustainable Development, 2019
SIT Graduate Institute - Brattleboro, VT
Emphasis on International Policy Management
Monitoring and Evaluation