Charles Alexis Resume
Charles Alexis
323 Grider Street
Buffalo, NY 14215
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Email: ------------
Skill Summary: To apply my skills and experience in a position where the aptitude to solve on the spot problems and the ability to work well with others is required. Self-motivated, dedicated, and flexible approach towards problem solving and support, able to pick up very quickly.
Buffalo State College, Buffalo, NY
Coursework towards Information Systems Management Degree
Networking: Novell 6.0, UNIX, Firewalls, Cisco Routing and Switching, and Oasis.
Operating System: UC4, SAP, IBM 3090 Mainframe MVS, UNIX, Open View, AS/400, Autosys,
Windows 7
Hardware: File Servers, Exchange Server, Fiber Optics, hubs routers switches
Projects: Disaster Recovery, Installed cables, patched workspaces to the server ports ensuring
network and resource access are restored, replaced UPS system
M&T Bank - Williamsville, NY
Infrastructure Analyst November 2019 - Present
Verifying bank transmissions files via FTP / FTM / and Lockbox. Setting up new profiles for
customers. Processing Firewall requests. SharePoint Directory Viewer / temp position Globalquest
Sodexo – Cheektowaga, NY
NOC Operator / Help Desk November 2016 – July 2019
Monitoring production / backup jobs and various bank transfers with Autosys Scheduler. Monitoring overseas and domestic sites with Solarwinds, Opsgenie / Apica for Network outages. VIC Systems for remote servers. Service Desk Level1 support 2nd shift Windows 7 Ivanti Ticket and Global Heat Ticket Systems for documentation and follow up procedures concerning servers/nodes issues supported technical outages ping IP addresses to check for connections. Monitored space issues assign to proper teams with SharePoint for escalations used Equinix Ticket System for onsite visits
NFTA – Metro, Buffalo, NY
Customer Service August 2016 – November 2016
Assisting customers with questions and complaints in a temporary position, Durham Staffing.
Capital Management, Buffalo, NY
Customer Service/Collections October 2015-Febuary 2016
Customer service for Independent Health. Helping customers transition to new health care
coverage (contract assignment through Kelly Services) ‘assignment complete’
Allstate Insurance, Cheektowaga, NY
Sales Representative Part Time January 2014 – November 2015
Personal Lines license insurance agent PC-1327988 selling various insurance products.
Alexis Productions, Depew, NY
Sales / Producer April 2005 – September 2016
Contacting customers for television advertising. Directing commercials and writing scripts.
Rich Products, Buffalo, NY
Computer Operations / Service Desk August 1998 – July 2007
Monitored production and backup jobs 2nd shift with UC4, SAP, MVS,TSO, JCL, UNIX, IPL
IBM 3090 Mainframe
Charles Alexis
323 Grider Street
Buffalo, NY 14215
------------
Email: ------------
Skill Summary: To apply my skills and experience in a position where the aptitude to solve on the spot problems and the ability to work well with others is required. Self-motivated, dedicated, and flexible approach towards problem solving and support, able to pick up very quickly.
Buffalo State College, Buffalo, NY
Coursework towards Information Systems Management Degree
Networking: Novell 6.0, UNIX, Firewalls, Cisco Routing and Switching, and Oasis.
Operating System: UC4, SAP, IBM 3090 Mainframe MVS, UNIX, Open View, AS/400, Autosys,
Windows 7
Hardware: File Servers, Exchange Server, Fiber Optics, hubs routers switches
Projects: Disaster Recovery, Installed cables, patched workspaces to the server ports ensuring
network and resource access are restored, replaced UPS system
M&T Bank - Williamsville, NY
Infrastructure Analyst November 2019 - Present
Verifying bank transmissions files via FTP / FTM / and Lockbox. Setting up new profiles for
customers. Processing Firewall requests. SharePoint Directory Viewer / temp position Globalquest
Sodexo – Cheektowaga, NY
NOC Operator / Help Desk November 2016 – July 2019
Monitoring production / backup jobs and various bank transfers with Autosys Scheduler. Monitoring overseas and domestic sites with Solarwinds, Opsgenie / Apica for Network outages. VIC Systems for remote servers. Service Desk Level1 support 2nd shift Windows 7 Ivanti Ticket and Global Heat Ticket Systems for documentation and follow up procedures concerning servers/nodes issues supported technical outages ping IP addresses to check for connections. Monitored space issues assign to proper teams with SharePoint for escalations used Equinix Ticket System for onsite visits
NFTA – Metro, Buffalo, NY
Customer Service August 2016 – November 2016
Assisting customers with questions and complaints in a temporary position, Durham Staffing.
Capital Management, Buffalo, NY
Customer Service/Collections October 2015-Febuary 2016
Customer service for Independent Health. Helping customers transition to new health care
coverage (contract assignment through Kelly Services) ‘assignment complete’
Allstate Insurance, Cheektowaga, NY
Sales Representative Part Time January 2014 – November 2015
Personal Lines license insurance agent PC-1327988 selling various insurance products.
Alexis Productions, Depew, NY
Sales / Producer April 2005 – September 2016
Contacting customers for television advertising. Directing commercials and writing scripts.
Rich Products, Buffalo, NY
Computer Operations / Service Desk August 1998 – July 2007
Monitored production and backup jobs 2nd shift with UC4, SAP, MVS,TSO, JCL, UNIX, IPL
IBM 3090 Mainframe