Change and Growth
ACCOMPLISHMENTS
National Bartenders & Casino School-2013 Bartending License
TechSkills Medical Coding-Certified Medical Billing and Coding Associate
Haverhill Institute of Staging & Design-2009 Certificate of Accreditation
Continental Academy-2004 Diploma with High Honors
Trinidad Jr. College of Arts & Sciences-1996-’97 Some credits earned
Pappadeaux’s Seafood Kitchen & Grill-2005 “S” in the S.P.I.R.I.T. Award
EMPLOYMENT HISTORY
The Naples Beach Hotel & Golf resort/Lead Server
2013-Present/Naples, FL
Hired as a server earned experience with bartending, cash handling, customer service, and training new hires in this pace paced, 4 diamond resort. Promoted to Team Lead-a position created for me that never existed in the department. Working closely with all levels of management in order to create a hospitable environment for our guests. Have earned 4 Keys of Success which are rewards for outstanding service.
The Fresh Market/Front End Assistant Manager
2007-2013/Indianapolis, IN/Naples, FL
Hired as cashier earned experience with cash handling, customer service, and training new hires. Promoted to a baker where I prepare baked goods, cold pastries, and execute special orders. Left the company as a front end assistant manager and key holder working closely with the store manager and assistant in order to create The Fresh Market environment and ensure the success of the store and all departments. Assist in the process of interviewing and selecting front end department employees. Uphold a high level of integrity with department employees, with customers and the handling of monetary transactions.
U.S. Voice & Data/Project Coordinator
2007-2009/Indianapolis, IN
Utilize communication skills and the ability to deal with all levels of staff including senior management teams. Successfully analyzed and managed a mixture of small businesses to large complex businesses. Coordinate a plan of implementation for each project detailing the resources, responsibilities and timing within budget for each phase of development. Assist in bringing together telephone company services (order lines, data circuits, and custom calling features) with the customer. Design database systems and software, create and print comprehensive training and materials. On day of installation and activation, be on site to train and assist operators in processing "live calls" and be available to other staff members for one-on-one assistance.
DSW/Sales Associate
2006-2007/Carmel, IN
Practiced suggestive selling. With complete knowledge of store products and services, built sales and enhanced the level of customer service provided, properly executing all systems and procedures to ensure a quick transaction, and maintain department standards ensuring a neat and organized warehouse. Communicated effectively with associates and management and was flexible to the needs of the business. Also a member of the Nine West/Steinmart Conversion travel team, where I set up new locations in several states.
Pappadeaux’s Seafood Kitchen & Grill/Host
2005-2006/Alpharetta, GA
Meet, greet and seat guests. Provide for guests’ needs. Control reservation input. Handle incoming calls. Upkeep workstation. Train all new personnel through a specific program. Open and close the restaurant. Received 100% on corporate evaluations. Earned the “S” in the S.P.I.R.I.T. Award.
I.W.D. Management/Management & Owner Assistant
2003-2005/Alpharetta, GA
Open and close both barber and salon shops. Oversee all business and administrative logistics. Schedule and supervise staff, control inventory, deposit cash, complete daily/weekly/monthly reports. Handle payroll, bookkeeping and accounting. Manage strategies to emphasize training and team building. Consistently provide strategic and effective direction for the business through marketing. Focus on quality customer service and vendor/supplier relations.
Bonanza Balloons/Administrative Assistant
Nov. ’03-Contract/Alpharetta, GA
Review and upkeep invoices, purchase orders and contracts, ensuring proper documentation, maintain records of leases and applicable payments, various accounting and financial documents checked for accuracy using QuickBooks. Answer the phone, filing and faxing. Operated a company or personal vehicle to setup balloons requiring extensive physical work.
WorldCom Wireless/Direct Sales & Account Manager
2001-2002/Atlanta, GA
Outside/direct sales wireless consultant with proven ability to generate and maintain profitable referrals and repeat clientele through effective sales techniques. Collaborate with colleges to gain corporate accounts, possess strong interpersonal, communication and presentation skills. Troubleshoot client issues providing technical and systems support. Cold calling, create professional flyers and brochures, and upkeep inventory.
Appelman & Schauben/Customer Service
2000-2002/Seasonal/Atlanta, GA
Perform minor maintenance and repairs to setup 15 showrooms in preparation for the new season products’ displays for a large wholesale company. Required knowledge of over 35 lines and their products enabling me to train and supervise the temporary staff as required. Required strong communication skills, knowledge of departmental procedures and programs, and the ability to work with figures, operating calculators, data entry terminals, as well as an investigative aptitude to follow a problem from its inception to solution. Accept and process customer orders quickly and accurately. Respond to inquiries and resolve complaints; provide back up in all areas of customer services as needed.
ACCOMPLISHMENTS
National Bartenders & Casino School-2013 Bartending License
TechSkills Medical Coding-Certified Medical Billing and Coding Associate
Haverhill Institute of Staging & Design-2009 Certificate of Accreditation
Continental Academy-2004 Diploma with High Honors
Trinidad Jr. College of Arts & Sciences-1996-’97 Some credits earned
Pappadeaux’s Seafood Kitchen & Grill-2005 “S” in the S.P.I.R.I.T. Award
EMPLOYMENT HISTORY
The Naples Beach Hotel & Golf resort/Lead Server
2013-Present/Naples, FL
Hired as a server earned experience with bartending, cash handling, customer service, and training new hires in this pace paced, 4 diamond resort. Promoted to Team Lead-a position created for me that never existed in the department. Working closely with all levels of management in order to create a hospitable environment for our guests. Have earned 4 Keys of Success which are rewards for outstanding service.
The Fresh Market/Front End Assistant Manager
2007-2013/Indianapolis, IN/Naples, FL
Hired as cashier earned experience with cash handling, customer service, and training new hires. Promoted to a baker where I prepare baked goods, cold pastries, and execute special orders. Left the company as a front end assistant manager and key holder working closely with the store manager and assistant in order to create The Fresh Market environment and ensure the success of the store and all departments. Assist in the process of interviewing and selecting front end department employees. Uphold a high level of integrity with department employees, with customers and the handling of monetary transactions.
U.S. Voice & Data/Project Coordinator
2007-2009/Indianapolis, IN
Utilize communication skills and the ability to deal with all levels of staff including senior management teams. Successfully analyzed and managed a mixture of small businesses to large complex businesses. Coordinate a plan of implementation for each project detailing the resources, responsibilities and timing within budget for each phase of development. Assist in bringing together telephone company services (order lines, data circuits, and custom calling features) with the customer. Design database systems and software, create and print comprehensive training and materials. On day of installation and activation, be on site to train and assist operators in processing "live calls" and be available to other staff members for one-on-one assistance.
DSW/Sales Associate
2006-2007/Carmel, IN
Practiced suggestive selling. With complete knowledge of store products and services, built sales and enhanced the level of customer service provided, properly executing all systems and procedures to ensure a quick transaction, and maintain department standards ensuring a neat and organized warehouse. Communicated effectively with associates and management and was flexible to the needs of the business. Also a member of the Nine West/Steinmart Conversion travel team, where I set up new locations in several states.
Pappadeaux’s Seafood Kitchen & Grill/Host
2005-2006/Alpharetta, GA
Meet, greet and seat guests. Provide for guests’ needs. Control reservation input. Handle incoming calls. Upkeep workstation. Train all new personnel through a specific program. Open and close the restaurant. Received 100% on corporate evaluations. Earned the “S” in the S.P.I.R.I.T. Award.
I.W.D. Management/Management & Owner Assistant
2003-2005/Alpharetta, GA
Open and close both barber and salon shops. Oversee all business and administrative logistics. Schedule and supervise staff, control inventory, deposit cash, complete daily/weekly/monthly reports. Handle payroll, bookkeeping and accounting. Manage strategies to emphasize training and team building. Consistently provide strategic and effective direction for the business through marketing. Focus on quality customer service and vendor/supplier relations.
Bonanza Balloons/Administrative Assistant
Nov. ’03-Contract/Alpharetta, GA
Review and upkeep invoices, purchase orders and contracts, ensuring proper documentation, maintain records of leases and applicable payments, various accounting and financial documents checked for accuracy using QuickBooks. Answer the phone, filing and faxing. Operated a company or personal vehicle to setup balloons requiring extensive physical work.
WorldCom Wireless/Direct Sales & Account Manager
2001-2002/Atlanta, GA
Outside/direct sales wireless consultant with proven ability to generate and maintain profitable referrals and repeat clientele through effective sales techniques. Collaborate with colleges to gain corporate accounts, possess strong interpersonal, communication and presentation skills. Troubleshoot client issues providing technical and systems support. Cold calling, create professional flyers and brochures, and upkeep inventory.
Appelman & Schauben/Customer Service
2000-2002/Seasonal/Atlanta, GA
Perform minor maintenance and repairs to setup 15 showrooms in preparation for the new season products’ displays for a large wholesale company. Required knowledge of over 35 lines and their products enabling me to train and supervise the temporary staff as required. Required strong communication skills, knowledge of departmental procedures and programs, and the ability to work with figures, operating calculators, data entry terminals, as well as an investigative aptitude to follow a problem from its inception to solution. Accept and process customer orders quickly and accurately. Respond to inquiries and resolve complaints; provide back up in all areas of customer services as needed.