Cassandra Hilton
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Cassandra Hilton

Flint, MI 48503
OBJECTIVE: I am seeking a long term position in a professional and dynamic work environment that encourages me to learn new skills and where I can utilize my previous experience to optimize your company�s success.

PROFESSIONAL EXPERIENCE:

DEX Imaging, Inc Tampa, FL
Dispatcher 02/16/2015-04/13/2017


Received work orders via phone, email, and website. Entered work orders into the system and dispatched the nearest properly trained technician.
Solely responsible for receiving and entering work orders from all Baycare Hospital Locations and dispatched correct technicians.
Updated third party vendors on parts eta's.
Moved calls from technician to technician, ensuring the fastest service possible to our customers.
Mailed or emailed customer service invoices and filed copies in order of date for later reference.
Corresponded with service managers around the state to coordinate special requests from customers.
Coordinated with the Sales, Supplies, and Parts Departments to ensure superior service.


CORRIGAN TOWING Brighton, MI
Dispatcher 11/2013-04/2014
Answer phone calls and prepare work orders for emergency roadside assistance and dispatch tow trucks to disablement locations.
Confirm that accounts, pricing, and payment method on each invoice is correct.
� Utilize GPS and dispatch software to monitor personnel.
Input calls, dispatch, and post payment to accounts using Dispatch Anywhere Software.

CNC Mechanical Clearwater, FL
Account Manager/Dispatcher 04/2014-12/5/2014
� Receive and prepare work orders for 24-hour or emergency Commercial HVAC and Refrigeration service calls from outside contractors.
� Dispatch technicians in Georgia, South Carolina, and North Carolina to service calls.
� Utilize GPS and dispatch software to monitor personnel.
� Manage all accounts for the company, verbally or electronically updating on service calls, accepting service calls, advising contractors on parts needed to complete the job and requesting increases on invoice maximums.
� Answer on-call phone after office hours and dispatch emergencies accordingly.
� Coordinate technicians; determine from the technician what will be needed onsite at each job i.e. either locate a local supply house to retrieve the parts needed to complete the job onsite, order the parts or submit a quote.
� Schedule each job received in accordance with priority and technicians abilities/qualifications.
� Manage 13 technicians; send paperwork and scope of work to technicians electronically, advise on history of job site, past issues, etc. Assist technicians in locating job sites and supply houses, coordinating will mall security to gain rooftop access, coordinating jobs with managers of the store location.


CLEARWATER TOWING SERVICE Clearwater, FL
Dispatcher 06/2013-10/2013
� Prepare work orders for emergency roadside assistance and dispatch tow trucks to disablement locations.
� Utilize GPS and dispatch software to monitor personnel.
� Confirm that accounts, pricing, and payment method on each invoice is correct.
� Work with auto auctions to coordinate the move of large amounts of vehicles from one auction to another.
� Work with local law enforcement agencies to impound vehicles at traffic stops, clear accidents from the roadway, and seize vehicles.
� Build customer relations to create new accounts.

SUPER SHUTTLE/Veolia Pinellas Park, FL
Dispatcher 05/2012-06/2013
� Receive or prepare work orders and reservations.
� Monitor personnel or equipment locations and utilization to coordinate service and schedules.
� Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
� Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
� Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.


EDUCATION:
St Petersburg College St Petersburg, FL
Unfinished Bachelor�s Degree in Biology 2010-2012
Oakland Community College Auburn Hills, MI
Associate of Arts/Focus on English Literature 2007-2009
Goodrich High School Goodrich, MI
High School Diploma 2001-2005

REFERENCES: Available Upon Request