Cassandra Cruz
CASSANDRA CRUZ
Lancaster, CA 93534
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Objective
To obtain, strive, and achieve your organization goals through self-motivation, commitment, and teamwork.
Authorized to work in the US for any employer
Work Experience
Cafeteria Cashier
Antelope Valley Hospital - Lancaster, CA
January 2020 to Present
• Verifies cash bank at beginning of each shift with Supervisor.
• Sets up cash register with cash bank and refills register tape as needed; operates register with a high degree of accuracy
during shift.
• Counts end of shift revenue and has verified with Supervisor places in envelope signs, seals and dates envelope indicates
amount of revenue & indicates meal. Drops envelope in safe drop box and turns drum.
• Verifies bank with Supervisor and places in safe. And accurately completes cashier portion of cashier daily worksheet at
end of shift. Obtain supervisors initials.
• When over rings occur complete the transaction and print receipt. Enter information from receipt into the over ring forms.
Attach receipt to form in sequence order. Total over ring form at the end of each shift.
• Refunds for food items need to have a printed receipt and that receipt need to be attached to receipt form.
• Refunds for vending printed receipt is required. Receipt needs to be attached to refund form. Form is to be turned into
supervisor at the end of shift for Supervisor to reimburse for amount of refund immediately.
• Maintains awareness of cafeteria and serving areas for cleanliness, neatness and ensuring customers pay for all items
taken.
• Responsible for cleaning and re-stocking all beverage refrigerators, grab & go items and chip racks throughout meal
service and before cafeteria reopens for service.
• Cleans and monitors dining and patio area at beginning and end of shifts and throughout the day as needed.
• Assists other cafeteria staff with keeping tables cleans neatly arranged and ensuring silverware, plates and trays are
available for customer use throughout the day.
• Dishes up and set-up dessert bar with desserts as needed on weekends.
• Monitors salad bar during meals and keep area wiped down, free of spillage and dropped food items.
• Always provides service to patrons in a positive, pleasant and cheerful manner.
• Distribute late shift meals to nursing departments throughout shift as needed.
• Always handles, prepares, and serves food products with a high compliance of sanitation requirements.
• Cleans and sanitizes equipment and maintains work area in a high state of cleanliness during shift.
• Uses universal precautions at all times by wearing gloves, goggles, and washing hands frequently.
• Always uses appropriate chemicals for cleaning.
• Always uses appropriate safety equipment.
• Sets up Cafeteria with fresh fruit, pastries, condiments, cereals, etc., for use during Breakfast meal (A.M.)
• Cleans inside and outside of exit door windows at start of A.M. shift, ensuring that windows are free of streaks, smudges
and fingerprints.
• Responsible for placing out menus and price sheets.
WORK EXPERIENCE
• Responsible for keeping all dispensing machines and other equipment cleaned daily according to schedule. Daily cleans
juice, coffee & soda machine. PM Shift.
• Follow all HACCP guidelines.
Catering Associate
Antelope Valley Hospital - Lancaster, CA
January 2020 to Present
• Takes patients menu selections prior to each meal.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines
of diet order limitations.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural,
ethnic and religious preferences, when patient inquires or needs additional selections.
• Assembles trays according to patients menu on tray tickets in a timely and accurate manner.
• Interacts with Nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
• Completes catering rounds after passing trays to inquire if patient needs anything else.
• Retrieves trays from patients’ rooms shortly after completing round.
• Maintains accurate and current information for each patient on assigned unit(s).
• Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.
• Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental
procedures.
• Wears name tag identification.
• Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
• Contributes to patient satisfaction goals by providing quality service.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Maintains a clean, sanitary working environment.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis
meeting all prescribed deadlines.
• Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per SDS sheets.
• Utilizes equipment in performing job functions according to department’s safety procedures.
• Follows facility and departmental safety policies and procedures to include incident reporting.
• Follows facility and departmental infection control policies and procedures.
• Follows the facility’s protocols for Hazardous Materials and Waste Program.
• Adheres to Emergency Preparedness Program. Participates in disaster drills, as appropriate.
• Adheres to Life Safety Program and participates in fire drills as appropriate.
• Responds to utility failures following department guidelines.
• Participates and attends departmental meetings and staff development programs, as appropriate.
• Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, patients, and
visitors.
• Reads and complies with all hospital and department policies and procedures as appropriate.
• Performs other tasks as may be assigned.
Volunteer
Antelope Valley Hospital - Lancaster, CA
September 2019 to Present
• Answering phone calls
• Accurately and efficiently ring on register
• Assist with delivery of flowers and cards to patient rooms
• Assist staff with checking in new items and pricing.
• Bending, stooping, lifting, and standing throughout the shift
• Follow hospital procedure
• Handling money: counting, receiving cash, credit, debit payments and issuing receipts.
Customer Service
Sharky's Family Billiards - Lancaster, CA
December 2017 to August 2018
• Accurately and efficiently ring on register
• Acknowledging and resolving customer complaints
• Bending, stooping, lifting, and standing
• Communicating with customers
• Ensure customer satisfaction and provide professional customer support
• Handling money: counting, receiving cash, credit, debit payments and issuing receipts.
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Resolved customer information and complaints
• Responsible for cashier duties
• Answered general questions
Education
Associate's Degree
Antelope Valley College - Lancaster, CA
August 2014 to May 2019
High School Diploma
Lancaster High School - Lancaster, CA
August 2010 to May 2014
Skills
Detail-oriented
Microsoft Office
Customer Service
Organizational Skills
Certificates
Basic Life Support (BLS)
December 2019 to December 2021
CASSANDRA CRUZ
Lancaster, CA 93534
------------
------------
Objective
To obtain, strive, and achieve your organization goals through self-motivation, commitment, and teamwork.
Authorized to work in the US for any employer
Work Experience
Cafeteria Cashier
Antelope Valley Hospital - Lancaster, CA
January 2020 to Present
• Verifies cash bank at beginning of each shift with Supervisor.
• Sets up cash register with cash bank and refills register tape as needed; operates register with a high degree of accuracy
during shift.
• Counts end of shift revenue and has verified with Supervisor places in envelope signs, seals and dates envelope indicates
amount of revenue & indicates meal. Drops envelope in safe drop box and turns drum.
• Verifies bank with Supervisor and places in safe. And accurately completes cashier portion of cashier daily worksheet at
end of shift. Obtain supervisors initials.
• When over rings occur complete the transaction and print receipt. Enter information from receipt into the over ring forms.
Attach receipt to form in sequence order. Total over ring form at the end of each shift.
• Refunds for food items need to have a printed receipt and that receipt need to be attached to receipt form.
• Refunds for vending printed receipt is required. Receipt needs to be attached to refund form. Form is to be turned into
supervisor at the end of shift for Supervisor to reimburse for amount of refund immediately.
• Maintains awareness of cafeteria and serving areas for cleanliness, neatness and ensuring customers pay for all items
taken.
• Responsible for cleaning and re-stocking all beverage refrigerators, grab & go items and chip racks throughout meal
service and before cafeteria reopens for service.
• Cleans and monitors dining and patio area at beginning and end of shifts and throughout the day as needed.
• Assists other cafeteria staff with keeping tables cleans neatly arranged and ensuring silverware, plates and trays are
available for customer use throughout the day.
• Dishes up and set-up dessert bar with desserts as needed on weekends.
• Monitors salad bar during meals and keep area wiped down, free of spillage and dropped food items.
• Always provides service to patrons in a positive, pleasant and cheerful manner.
• Distribute late shift meals to nursing departments throughout shift as needed.
• Always handles, prepares, and serves food products with a high compliance of sanitation requirements.
• Cleans and sanitizes equipment and maintains work area in a high state of cleanliness during shift.
• Uses universal precautions at all times by wearing gloves, goggles, and washing hands frequently.
• Always uses appropriate chemicals for cleaning.
• Always uses appropriate safety equipment.
• Sets up Cafeteria with fresh fruit, pastries, condiments, cereals, etc., for use during Breakfast meal (A.M.)
• Cleans inside and outside of exit door windows at start of A.M. shift, ensuring that windows are free of streaks, smudges
and fingerprints.
• Responsible for placing out menus and price sheets.
WORK EXPERIENCE
• Responsible for keeping all dispensing machines and other equipment cleaned daily according to schedule. Daily cleans
juice, coffee & soda machine. PM Shift.
• Follow all HACCP guidelines.
Catering Associate
Antelope Valley Hospital - Lancaster, CA
January 2020 to Present
• Takes patients menu selections prior to each meal.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines
of diet order limitations.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural,
ethnic and religious preferences, when patient inquires or needs additional selections.
• Assembles trays according to patients menu on tray tickets in a timely and accurate manner.
• Interacts with Nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
• Completes catering rounds after passing trays to inquire if patient needs anything else.
• Retrieves trays from patients’ rooms shortly after completing round.
• Maintains accurate and current information for each patient on assigned unit(s).
• Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.
• Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental
procedures.
• Wears name tag identification.
• Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
• Contributes to patient satisfaction goals by providing quality service.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Maintains a clean, sanitary working environment.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis
meeting all prescribed deadlines.
• Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per SDS sheets.
• Utilizes equipment in performing job functions according to department’s safety procedures.
• Follows facility and departmental safety policies and procedures to include incident reporting.
• Follows facility and departmental infection control policies and procedures.
• Follows the facility’s protocols for Hazardous Materials and Waste Program.
• Adheres to Emergency Preparedness Program. Participates in disaster drills, as appropriate.
• Adheres to Life Safety Program and participates in fire drills as appropriate.
• Responds to utility failures following department guidelines.
• Participates and attends departmental meetings and staff development programs, as appropriate.
• Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, patients, and
visitors.
• Reads and complies with all hospital and department policies and procedures as appropriate.
• Performs other tasks as may be assigned.
Volunteer
Antelope Valley Hospital - Lancaster, CA
September 2019 to Present
• Answering phone calls
• Accurately and efficiently ring on register
• Assist with delivery of flowers and cards to patient rooms
• Assist staff with checking in new items and pricing.
• Bending, stooping, lifting, and standing throughout the shift
• Follow hospital procedure
• Handling money: counting, receiving cash, credit, debit payments and issuing receipts.
Customer Service
Sharky's Family Billiards - Lancaster, CA
December 2017 to August 2018
• Accurately and efficiently ring on register
• Acknowledging and resolving customer complaints
• Bending, stooping, lifting, and standing
• Communicating with customers
• Ensure customer satisfaction and provide professional customer support
• Handling money: counting, receiving cash, credit, debit payments and issuing receipts.
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Resolved customer information and complaints
• Responsible for cashier duties
• Answered general questions
Education
Associate's Degree
Antelope Valley College - Lancaster, CA
August 2014 to May 2019
High School Diploma
Lancaster High School - Lancaster, CA
August 2010 to May 2014
Skills
Detail-oriented
Microsoft Office
Customer Service
Organizational Skills
Certificates
Basic Life Support (BLS)
December 2019 to December 2021