Cash Operations Manager with experience in Sales and Audit
Tenured manager with solid expertise in customer relationships, third-party vendors, productivity management, sales, banking, and compliance.
Qualifications Summary
Compliance:
Two of the largest cash flow hubs in the Pittsburgh and Cleveland regions had been under my direction over a period of 13 years. This required a large amount of liability and risk management and prompted constant self-auditing and surprise audits from banking institutes as well as the Federal Reserve and customers. I effectively trained, documented and reported for risk awareness, BSA and AML regulatory compliance and company audit standards to keep these departments and processes in compliance.
Management:
As a people manager I successfully staffed, trained and coached large production departments with the goal of reducing turnover, increasing employee engagement, satisfying SLA’s and retaining customers. My success includes keeping productivity and quality up to company standards and keeping within budget, increasing revenue overall.
Hard Skills:
Employee evaluation · Sales · Hiring · Staff development · Supervision · Developing policy · Cost control · Coordination of demand and supply of facilities · Operations research · Warehouse management · Policies and procedures · Inventory control · Equipment management and maintenance · Order processing · Customer relations · Mailroom management · Security · Records and reporting · Auditing · Payroll and scheduling · Risk management · Cash management · Workforce forecast and planning · Microsoft Office (Word, PowerPoint, Excel: Formula Functions, Formatting, etc.) · Novatime · Dayforce · Oracle
Soft Skills:
Adaptable and agile · Leadership · Teamwork: respectful and effective communication, reliable, mediator of problems and quality team builder · Diligence · Public speaking and presentation · Oversee and surveil · Problem-solving and rational thinker · Achieving results · Collaboration · Time management · Active listening · Empathetic · Socially perceptive · Prioritizing · Counseling · Phone Etiquette
Work Experience
Financial Representative – Apr 2019 to Present
Western & Southern Life Pittsburgh, PA
- Use my financial industry knowledge and experience to review a client's financial situation, creating a needs analysis, make recommendations and offer solutions using a full array of products from the company's portfolio. Building trust with clients by assisting them throughout the complete application process to delivery and offering them periodic reviews going forward.
- Under minimal supervision, exceed sales goals set by the company, prospect, request referrals and attend networking events to grow my client base.
CMS Manager – Feb 2015 to Sept 2018
Loomis Pittsburgh, PA
- Managed a staff of 30 employees over two shifts that provided third-party services to over 35 banking institutions.
- All HR duties including hiring, training, terminating and promoting, implementing standards, and ensuring policies and procedures are adhered. As well as, payroll, budgetary forecasting, contract assessments, purchasing, and efficiency/productivity monitoring.
- Consistently maintained and exceeded audit standards of Loomis, all third-party depositing institutions, and the Federal Reserve.
Cash Vault & Operations Manager – Jun 2005 to Feb 2015
Fifth Third Bank Cleveland, OH
- Managed the Cash Vault and Mailroom staffs and all functions within. Responsible for all cash flow for all North East Ohio financial centers, ATMs, and many large and small commercial customers including two casino locations.
- Conferred directly with clients, Treasury Management departments, and the Federal Reserve.
- Handled audits of employees and the department as a whole, assured compliance and services provided for and from third parties, and provided research and reconciliation, tracked through general ledgers.
- Partnered and leveraged armored couriers, exceeded set budget and debt position goals, purchased equipment and assessed maintenance contracts.
On-the-job Accomplishments
- A 30% reduction in staff was achieved as a cost cutting measure at the Cash Vault by combining duties and cross training between departments and operational functions.
- Onboarding of the Caesars Horseshoe Casino was successful and resulted in an ongoing excellent customer relationship due to my accurate forecasting of the high-volume needs. A creation of special services along with an appropriate adjustment of the debit position and deposit volume was determined through extensive meetings with the customer.
- Over a period of 2 months my department was able to help other networked vaults to adapt to the new volume of the Kroger Grocery chain contract with Fifth Third. Many of the vaults ended up outsourcing to keep up with numbers and we were able to stymie that extra cost and processing duty as well as advise best practices to improve their functioning.
- When hired into Loomis Pittsburgh I found the department was failing with an unengaged staff, 25% turnover, failed audits, and below standard quality and productivity. Within the first six months, my coaching efforts brought the department up to Loomis standards for productivity and quality and achieved passing audits. Through frequent team meetings and rewarding successes, staff became more engaged and turnover subsided to 10%.
- The Loomis site was anticipating a large onboarding with Bank of America. The contract came with additional volume that was forecasted to bring in an average of 500 deposits daily as well as 300 additional change orders for the bank’s customers. I successfully hired a needed 50% increase in staff, procured and built workstations for the new positions and prepared the staff for the new procedures. The onboarding was a success and soon after other successful onboardings continued in the same manner with Citizens, Key, BB&T and Wells Fargo contracts.
- As a result of a fact finding meeting, a client had interest in the age he would be able to retire explaining his expectations for income at retirement. After performing a complete collaborative discovery was submitted, results showed that he would retire with the expected results, but one of the retirement products he had in place was not suitable. The product was producing a high amount of fees and was not suitable for the clients age and through continued research I was able to offer a more suitable solution and exceed his expectations.
Education
Associates in Visual Communication
Art Institute of Pittsburgh -
Pittsburgh, PA
Certifications
SSGI – Six Sigma Global Institute
Lean Six Sigma Green Belt
Licensing
Insurance Licensed Agent
Pennsylvania - Ohio - West Virginia
Securities Licensed
Series 6
Management and Strategy Institute
Project Management Qualified (PMQ)
Commonwealth of Pennsylvania
Insurance Agent, Accident and Health, Life and Fixed Annuities
Awards
Fifth Third Banks Horizon Award
Community Service
Cleveland Foodbank, United Way
Successful Onboarding at Fifth Third:
Horseshoe Casino Downtown Cleveland
Krogers
Successful Onboarding at Loomis:
Bank of America Commercial
Walmart Recycler
Key Bank Branch and ATM
BB&T SafePoint
Tenured manager with solid expertise in customer relationships, third-party vendors, productivity management, sales, banking, and compliance.
Qualifications Summary
Compliance:
Two of the largest cash flow hubs in the Pittsburgh and Cleveland regions had been under my direction over a period of 13 years. This required a large amount of liability and risk management and prompted constant self-auditing and surprise audits from banking institutes as well as the Federal Reserve and customers. I effectively trained, documented and reported for risk awareness, BSA and AML regulatory compliance and company audit standards to keep these departments and processes in compliance.
Management:
As a people manager I successfully staffed, trained and coached large production departments with the goal of reducing turnover, increasing employee engagement, satisfying SLA’s and retaining customers. My success includes keeping productivity and quality up to company standards and keeping within budget, increasing revenue overall.
Hard Skills:
Employee evaluation · Sales · Hiring · Staff development · Supervision · Developing policy · Cost control · Coordination of demand and supply of facilities · Operations research · Warehouse management · Policies and procedures · Inventory control · Equipment management and maintenance · Order processing · Customer relations · Mailroom management · Security · Records and reporting · Auditing · Payroll and scheduling · Risk management · Cash management · Workforce forecast and planning · Microsoft Office (Word, PowerPoint, Excel: Formula Functions, Formatting, etc.) · Novatime · Dayforce · Oracle
Soft Skills:
Adaptable and agile · Leadership · Teamwork: respectful and effective communication, reliable, mediator of problems and quality team builder · Diligence · Public speaking and presentation · Oversee and surveil · Problem-solving and rational thinker · Achieving results · Collaboration · Time management · Active listening · Empathetic · Socially perceptive · Prioritizing · Counseling · Phone Etiquette
Work Experience
Financial Representative – Apr 2019 to Present
Western & Southern Life Pittsburgh, PA
- Use my financial industry knowledge and experience to review a client's financial situation, creating a needs analysis, make recommendations and offer solutions using a full array of products from the company's portfolio. Building trust with clients by assisting them throughout the complete application process to delivery and offering them periodic reviews going forward.
- Under minimal supervision, exceed sales goals set by the company, prospect, request referrals and attend networking events to grow my client base.
CMS Manager – Feb 2015 to Sept 2018
Loomis Pittsburgh, PA
- Managed a staff of 30 employees over two shifts that provided third-party services to over 35 banking institutions.
- All HR duties including hiring, training, terminating and promoting, implementing standards, and ensuring policies and procedures are adhered. As well as, payroll, budgetary forecasting, contract assessments, purchasing, and efficiency/productivity monitoring.
- Consistently maintained and exceeded audit standards of Loomis, all third-party depositing institutions, and the Federal Reserve.
Cash Vault & Operations Manager – Jun 2005 to Feb 2015
Fifth Third Bank Cleveland, OH
- Managed the Cash Vault and Mailroom staffs and all functions within. Responsible for all cash flow for all North East Ohio financial centers, ATMs, and many large and small commercial customers including two casino locations.
- Conferred directly with clients, Treasury Management departments, and the Federal Reserve.
- Handled audits of employees and the department as a whole, assured compliance and services provided for and from third parties, and provided research and reconciliation, tracked through general ledgers.
- Partnered and leveraged armored couriers, exceeded set budget and debt position goals, purchased equipment and assessed maintenance contracts.
On-the-job Accomplishments
- A 30% reduction in staff was achieved as a cost cutting measure at the Cash Vault by combining duties and cross training between departments and operational functions.
- Onboarding of the Caesars Horseshoe Casino was successful and resulted in an ongoing excellent customer relationship due to my accurate forecasting of the high-volume needs. A creation of special services along with an appropriate adjustment of the debit position and deposit volume was determined through extensive meetings with the customer.
- Over a period of 2 months my department was able to help other networked vaults to adapt to the new volume of the Kroger Grocery chain contract with Fifth Third. Many of the vaults ended up outsourcing to keep up with numbers and we were able to stymie that extra cost and processing duty as well as advise best practices to improve their functioning.
- When hired into Loomis Pittsburgh I found the department was failing with an unengaged staff, 25% turnover, failed audits, and below standard quality and productivity. Within the first six months, my coaching efforts brought the department up to Loomis standards for productivity and quality and achieved passing audits. Through frequent team meetings and rewarding successes, staff became more engaged and turnover subsided to 10%.
- The Loomis site was anticipating a large onboarding with Bank of America. The contract came with additional volume that was forecasted to bring in an average of 500 deposits daily as well as 300 additional change orders for the bank’s customers. I successfully hired a needed 50% increase in staff, procured and built workstations for the new positions and prepared the staff for the new procedures. The onboarding was a success and soon after other successful onboardings continued in the same manner with Citizens, Key, BB&T and Wells Fargo contracts.
- As a result of a fact finding meeting, a client had interest in the age he would be able to retire explaining his expectations for income at retirement. After performing a complete collaborative discovery was submitted, results showed that he would retire with the expected results, but one of the retirement products he had in place was not suitable. The product was producing a high amount of fees and was not suitable for the clients age and through continued research I was able to offer a more suitable solution and exceed his expectations.
Education
Associates in Visual Communication
Art Institute of Pittsburgh -
Pittsburgh, PA
Certifications
SSGI – Six Sigma Global Institute
Lean Six Sigma Green Belt
Licensing
Insurance Licensed Agent
Pennsylvania - Ohio - West Virginia
Securities Licensed
Series 6
Management and Strategy Institute
Project Management Qualified (PMQ)
Commonwealth of Pennsylvania
Insurance Agent, Accident and Health, Life and Fixed Annuities
Awards
Fifth Third Banks Horizon Award
Community Service
Cleveland Foodbank, United Way
Successful Onboarding at Fifth Third:
Horseshoe Casino Downtown Cleveland
Krogers
Successful Onboarding at Loomis:
Bank of America Commercial
Walmart Recycler
Key Bank Branch and ATM
BB&T SafePoint