Carolina's Resume
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Carolina's Resume

Carolina
Ramirez

15950 Woods Valley Rd
Valley Center Ca 92082

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SUMMARY

Loyal, reliable, and dedicated individual who wants to succeed in the Human Resources industry in order to develop and excel skills while giving my personal best to an employer. Enjoy working with people of diverse backgrounds, cultures, and professional levels. I understand the importance of providing positive and excellent service to retain employer and client satisfaction.



EXPERIENCE

Westminster Presbyterian Church
Escondido, Ca— Present

Mops Program child care
Assisting with childcare for ages 1-2 years.

Accomplishments
Watching over children and assisting them with any needs.
Providing activities and play.
Ensuring hands are washed before providing snacks.
Providing crafts, games, stories and many other activities with children



Harrahs Casino & Hotel
Valley Center, Ca— 2018

Spa Attendant/cashier
Assisting with spa supplies, front desk and selling merchandise..

Accomplishments
Assisting clients to find a specific product needed.
Checking in clients, updating information, receiving signatures for receipts, service and health agreements.
Filing paperwork such as comps, receipts and casino credit.
Maintaining a clean and organized work area to be presentable to all clients.
Creating new accounts and updating existing ones.
Keeping personal and financial information confidential.
Checking ID’s, verifying age18 and over for services.



Corkys Pest Control
San Marcos, Ca— -2017

Promoted to Rodent Department manager
Providing important information of potential issues or dangers to the customer and their home about rodents and delivering records to the owner of the company,

Accomplishments
Building a positive and professional relationship with all company technicians.
Speaking with customers and technicians on a daily basis to receive updates on any potential risk to the customer or their home from rodent droppings to evidence of damage.
Making sales on rodent service such as sanitations and exclusions.
Reporting back to the owner Corky.



Corkys Pest Control
San Marcos, Ca— 2017

Promoted:
Business to business partnership program
Calling companies who'd be interested in partnering up with corky's by referring customers to each other in the 5 counties of San Diego, Los Angeles, Orange County, San Bernardino and riverside.

Accomplishments
Creating positive experiences for customers.
Developing positive relationships with customers and technicians.
Searching for companies who met requirements and licensing to refer out to current and new Corky’s Pest Control Customers.
Establishing Positive relationships and following up with other companies to partner up and work side by side and maintain a consistent collaboration,



Corkys Pest Control
San Marcos, Ca— 2016-2017

Promoted to Business Development Coordinator
Calling out hotels, restaurants, and public locations. Handling large accounts with over 5,000 of annual service.

Accomplishments
Establishing positive services for commercial property owners.
Reviewing paperwork and checking that all information needed was properly filled out.
Using Docusign to complete company contracts or specialty services for commercial properties such as casinos, restaurants, airports,laboratories and so forth.
Updating customers and employees with company policies, job responsibilities and other information requested from management to be relayed for the best quality service.
Contacting commercial property owners or management to ensure that the services we are offering are meeting their standards.
Emails clients regarding updates about their service schedules or changes.
Printing and creating packets inside binders for technicians to provide clients to ensure completion of each service visit.
Creating technician routes from home to 7-8 jobs and back home in an orderly sequence that saves time and mileage.
Backing up and saving all files before the day is over.
Calling clients on a weekly basis to ensure their service is up to standards.



Break for Maternity Leave from September 2015- December 2015.



Corkys Pest Control
San Marcos, Ca— 2014-2015

Promoted to Residential customer service rep/Corkypix/referral program

Selling Pest control to customers who live in residential homes. Managing two programs named “Corky Pix”. A technician licensed to identify rodent, termite or any other sign of pest evidence/ issues would send in pictures so I could contact the customers and relay this information to the customer. The second program was the referral/commission program for any customer or technician who refers a friend over to Corky’s Pest Control for a one time service or annual program.
Accomplishments
Creating positive relationships with customers and technicians.
Delivering Excel spreadsheets to the accounting manager with information on how much a job cost and the percentage of commission the technician needs added to his payroll.
Delivering Excel Spreadsheets to the accounting manager for any referrals made by customers whether it was a one time or ongoing service and the amount needed for each customer.
Building professional relationships with technicians and learning pest control terms and information to adapt and communicate better.
Calling customers and informing them of anything sent through Corky pix that they may potentially need fixed or done, such as termite fumigation, bird removal or rodent evidence.
Making sales during the time that I am managing two separate programs.
High sales rate and maintained all other tasks.
Attend Del Mar Fair events for the company to benefit the pest control industry.
Ability to work under pressure with interruptions while multitasking simultaneously.


Corkys Pest Control
San Marcos, Ca— 2013-2014

Promoted to Operator
Answered all phone calls or relayed messages that came in through 1-800-1102 Corky’s number and transferred them to whichever department was appropriate. Such as the Residential, Commercial, Termite, Accounting, Marketing, and Managers.

Accomplishments
Creating positive relationships with all co-workers and customers to address them to the correct department or person qualified to answer questions based on the customers request.
Developing knowledge about Pest Control terms and gaining information on how to help the other departments during rush hour to help customers to the best of my knowledge.
Making sales from my cold call list during down time and still maintaining to be productive by answering all calls.
Emailing and faxing technician routes for the following day.



Corkys Pest Control
San Marcos, Ca— 2013

Cold Caller
Calling out from a call list with phone numbers and addresses to make sales.
Accomplishments
Making calls and selling services for pest control, for either a one-time or ongoing annual contract.
Helping customers resolve their pest control needs and troubleshoot problems that can’t be targeted or identified.



Plato’s Closet (highschool job)
Escondido, Ca — April 2011-October 2011

sales/cashier
Helping customers find specific items and sizing. Handling money and using the cashier. Restocking, placing price and security tags on clothes.
Accomplishments
Greeting customers and building positive communication to help customers find what their looking for.
Handling money and calculating numbers.


EDUCATION

Escondido Charter High School
Graduated, Diploma — 2013

Palomar College
2017-present
Currently attending to obtain an Associates degree.


SKILLS
Microsoft Word
Microsoft Excel
Powerpoint
Strong attention to detail.
Highly efficient in a fast paced environment.
Filing experience
Maintaining privacy and confidentiality for the privacy and protection of customers.
Ability to establish and maintain priorities.
Effective time management skills.
Clean and organized.
Ability to meet deadlines.
Processing records of information on a daily, weekly and monthly basis.
Familiar with numbers and basic math.
Used to working under pressure, while performing multiple tasks simultaneously and answering calls.
Experience with social media
twitter
instagram
facebook
tumblr



CERTIFICATIONS/LICENSES

Licensed through California Structural Pest Control Board

Field Representative
License Number: 52684
Expiration date: June 30th, 2019

Applicator
License Number: 55576
Expiration date: June 30th, 2020

Certification for intermediate pest management in the school and child care settings:
January 2016


REFERENCES

Stephanie Medina
Years Known: 5 years
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Rosa Pineda
Years known:6 years
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Francisca Bautista(Chief Operations Officer)
Years known: 6 years
1-800-901--1102

David Mizer (Commercial Operations Manager)
Years known: 3 years
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