Carmen Cortes
CARMEN HELENA CORTES
Professional Summary
Industrious educator with solid history of successfully stepping into diverse classroom environments and supporting students with solid lectures, discussions and activities. Implement intervention strategies and discipline management techniques to enhance student success. Trained in attendance, assessment and grading requirements.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Work History
Cranford - NJ District - Substittute Teacher
Kenilwoth, NJ
01/2017 - 01/2018
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Led classroom activities for play-based and immersive learning.
• Follow the protocols for emergency situations in case of fire drill, shelter in place or evacuation.
Harding School - Substitute Teacher
Kenilworth, Elizabeth, NJ
01/2013 - 01/2017
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Assisted students of all ability levels to develop life-long learning skills and good study habits.
Cross Roads Pharmacy - Clerk/Cashier
Elizabeth, NJ
08/2011 - 09/2012
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Worked closely with pharmacists to solve problems and handle customer complaints.
• Assisted customers by answering questions and fulfilling requests.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Maintained professionalism with clean, tidy, and well-stocked check-out lines.
CNB, City National Bank - Bank Teller
Newark, NJ
08/2007 - 01/2008
• Checked amount details and fraud markers for transaction papers such as checks and money orders.
• Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
• Promoted products or services to each customer to consistently achieve sales targets.
• Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Commerce Bank - Bank Teller
Roselle Park, NJ
08/2006 - 05/2007
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Promoted products or services to each customer to consistently achieve sales targets.
• Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
• Checked amount details and fraud markers for transaction papers such as checks and money orders.
Uconal - Bank Clerk, Teller
Chiquinquira, Colombia
02/1993 - 03/1999
• Savings, Credit Cards, loans, Credit cards) Colombia.
• Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions. ------------
H:------------
C:------------
514 Washington Avenue, Kenilworth, NJ 07033
Skills
• Computer experience Word, Power Point
• Skilled at organization and time management
• Ability to follow oral and written instructions accurately and work independently
• Experience in banks for more than seven years
• Computer experience
• Fluent in English and Spanish
• Time management
Education
Kean University
Union, NJ
Education
2000
UNAD - NATIONAL UNIVERSITY
COLOMBIA
Associate of Applied Science: Business Administration Technology
1991
INPAHU
BOGOTA, COLOMBIA
Associate of Applied Science: Hotels Administration
.
CARMEN HELENA CORTES
Professional Summary
Industrious educator with solid history of successfully stepping into diverse classroom environments and supporting students with solid lectures, discussions and activities. Implement intervention strategies and discipline management techniques to enhance student success. Trained in attendance, assessment and grading requirements.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Work History
Cranford - NJ District - Substittute Teacher
Kenilwoth, NJ
01/2017 - 01/2018
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Led classroom activities for play-based and immersive learning.
• Follow the protocols for emergency situations in case of fire drill, shelter in place or evacuation.
Harding School - Substitute Teacher
Kenilworth, Elizabeth, NJ
01/2013 - 01/2017
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Assisted students of all ability levels to develop life-long learning skills and good study habits.
Cross Roads Pharmacy - Clerk/Cashier
Elizabeth, NJ
08/2011 - 09/2012
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Worked closely with pharmacists to solve problems and handle customer complaints.
• Assisted customers by answering questions and fulfilling requests.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Maintained professionalism with clean, tidy, and well-stocked check-out lines.
CNB, City National Bank - Bank Teller
Newark, NJ
08/2007 - 01/2008
• Checked amount details and fraud markers for transaction papers such as checks and money orders.
• Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
• Promoted products or services to each customer to consistently achieve sales targets.
• Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Commerce Bank - Bank Teller
Roselle Park, NJ
08/2006 - 05/2007
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Promoted products or services to each customer to consistently achieve sales targets.
• Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
• Checked amount details and fraud markers for transaction papers such as checks and money orders.
Uconal - Bank Clerk, Teller
Chiquinquira, Colombia
02/1993 - 03/1999
• Savings, Credit Cards, loans, Credit cards) Colombia.
• Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions. ------------
H:------------
C:------------
514 Washington Avenue, Kenilworth, NJ 07033
Skills
• Computer experience Word, Power Point
• Skilled at organization and time management
• Ability to follow oral and written instructions accurately and work independently
• Experience in banks for more than seven years
• Computer experience
• Fluent in English and Spanish
• Time management
Education
Kean University
Union, NJ
Education
2000
UNAD - NATIONAL UNIVERSITY
COLOMBIA
Associate of Applied Science: Business Administration Technology
1991
INPAHU
BOGOTA, COLOMBIA
Associate of Applied Science: Hotels Administration
.