Caring for all
Julianna Stowers-Lopez
375 Smith Rd Parksville NY 12768
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Objective
To obtain a career servicing underprivileged individuals, and their families; utilizing first-hand knowledge and educational experience to the fullest of my ability.
Education
St. Agnes Academic High School � 1998- 2002
University of Phoenix � Associates in Early Childhood Development � 2009 - 2011
Ashford University � Bachelors in Applied Behavioral Science � 2012 � 2014
Ashford University � Masters in Healthcare Administration � 2015 - Present
Certifications
CPR/First Aid, AMAP, SCIP, Behavioral Management Strategies, MSC Core, Self-Advocacy/Self Determination, Home and Community Based Waiver Services, Front Door, Understanding Legislative Issues, Basic Sign Language, VA Quality Assurance
Publications
2 Articles in Queens Family Magazine based on autistic families, milestones, acceptance.
1 Article in New York Special Child Magazine, based on having multiple children on the autism spectrum.
1 Article, posted on The Autism Site, as well as the Autism Awareness site, & Bacon & Juice Boxes site, based on the connection between autism, music, and brain activity, for nonverbal children on the spectrum.
Skills
Touch Type � 80wpm
Proficient in MS Word, Excel, PowerPoint, Care Manager Software Programs (Therap, Medisked)
Bilingual � English/Spanish
Mother of 3 on the autism spectrum (personal knowledge/experience in OPWDD/Service Planning/Training)
Staff Program & Behavioral Training
Employment Experience
The Center for Discovery / LIFEPlan CCO � Care Manager May 2018 � Present
� Facilitate the development of the Person Centered Planning, Life Plan.
� Provide linkage and referral to services as specified in the Life Plan, including but not limited to: recreational, educational, habilitative, mental health, therapeutic, and other healthcare services.
� Assist Individuals and their families with CAS Assessments and appeals.
� Document monthly summaries for 53 cases, as outlined in State and Federal regulations, as well as agency policy and procedure.
� Maintain Level of Care Eligibility Determination for individuals enrolled in the HCBS Waiver plan.
� Participate in case conferences and specific training programs/services with public and private agencies.
� Adhere to incident reporting requirements, according to law.
� Efficiently complete billing in compliance with department policy, procedures, and guidelines for timeliness and productivity.
� Maintain HIPAA regulations and individual confidentiality with potentially sensitive information.
The Center for Discovery � Skills Trainer April 2017 � May 2018
� Staff Training for 3 Residential homes on CSA Transition Campus
o Hands on training with running goals, meal prep, toileting, medication administration, outings, education, vocational prep, data collection, Safe Person Handling, individual nutrition plans, and behavior support.
� Paperwork: (DDP2, Social Histories, create/manage 80+ ISP goals, develop residential program tasks, manage campus activity calendar, staffing schedules, manage staff trainings, update protocol presentations, bi-weekly staff meeting agendas, goal data, behavior data graphing).
� Facilitate various social clubs (cooking, farming, art, sports, music), college attendance
� Served as behavior support for crisis intervention situations across campus.
� Facilitate all resident�s educational annual meetings, as well as residential and staff meetings.
United Cerebral Palsy of New York City - Medicaid Service Coordinator/Case Manager June/2015 � 1/2017
� Same as below
Human First Inc. � Medicaid Service Coordinator/Case Manager Oct/2014 � June2015
� Facilitate the development of the Person Centered Planning, Individualized Service Plan (ISP); conduct reviews in accordance to regulatory and department policy and procedure.
� Provide linkage and referral to services as specified in the Individualized Service Plan, including but not limited to: recreational, educational, habilitative, mental health, therapeutic, and other healthcare services.
� Assist Individuals and their families with applying for financial, medical, or legal benefits.
� Document MSC case notes and monthly summaries for 45 cases, as outlined in State and Federal regulations, as well as agency policy and procedure.
� Maintain Level of Care Eligibility Determination for individuals enrolled in the HCBS Waiver plan.
� Participate in case conferences and specific training programs/services with public and private agencies.
� Adhere to incident reporting requirements, according to law.
� Efficiently complete billing in compliance with department policy, procedures, and guidelines for timeliness and productivity.
� Maintain HIPAA regulations and individual confidentiality with potentially sensitive information.
Independence Residences Inc. � Direct Support Professional Nov/2011 � Oct/2014
� Develop individual�s basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.
� Assist and document the development and implementation of long and short-term goals for 8 individuals, as developed by the Personal Support Team under the supervision or direction of the Program Coordinator.
� Develop and maintain a positive and effective relationship with individual families, staff, administration, case management, and other service providers.
� Coordinate and maintain each individual's schedule (e.g., doctor appointments, professional team appts. and job).
� Coordinate individual�s participation in leisure and recreational activities.
� Maintain records and complete paperwork as required by the State, and OPWDD (e.g., timesheets, mileage, petty cash, medication logs, individual's progress, visitor logs, Incident Reports, body checks, etc.).
� Adhere to individual's behavior and health management plans (e.g., administration of medication, use of behavior modification techniques, dietary restrictions).
� Maintain a safe environment for each individual; prevent harm to each individual, self, and others, as well as report any safety concerns / abuse to management in a timely manner.
� Maintain all current, required certifications, (e.g., CPR, First Aid, AMAP, SCIP)
Park Manor Rehabilitation Center � Administrative Assistant Dec/2007 � Dec 2008
� Coordinate/monitor and/or supervise the activities of assigned volunteers and interns.
� Develop and schedule program activities in accordance with specifications and funding limitations.
� Monitor program and individual's expenditures, ensuring that budget allocations are adhered to.
� Create dietary/nutritional menus for each individual, according to their individual needs.
� Plan/create recreational calendar, while implementing day to day activities for all.
� Maintains a systemic file system with resident information and program records.
Empire Blue Cross Blue Shield � Member Service Representative Oct/2006 � Dec/2008
� Respond to member and provider inquiries and requests concerning benefits, claims and complaints within a call center environment.
� Ensure high quality customer service while handling customer complaints/grievances.
� Record and document all calls.
� Receive and submit adjustments on claim issues..
� Handle requests for disenrollement.
Essex Services � Prescreener/Recruiter Oct/2003 � Oct/2006
� Aggressively recruit for internal and clientele positions in administrative and legal fields; including but not limited to technical support, administrative, inside sales, and IT.
� Write intriguing job postings, as well as post on various sites, while collecting and matching resumes to open positions.
� In-person and over the phone interviewing of potential candidates.
� Accurate reporting of candidates to potential employers.
� Schedule a minimum of 200 interviews, daily, for an anticipated outcome of at least 100 applicants per day.
� Manage skill testing area for new candidates.
� Assist candidates with creating a formal resume, as well as with interview preparation.
� Train floating administrative staff, interviewers, and sales representatives.
� Completion of background checks and onboarding paperwork.
Julianna Stowers-Lopez
375 Smith Rd Parksville NY 12768
------------
------------
Objective
To obtain a career servicing underprivileged individuals, and their families; utilizing first-hand knowledge and educational experience to the fullest of my ability.
Education
St. Agnes Academic High School � 1998- 2002
University of Phoenix � Associates in Early Childhood Development � 2009 - 2011
Ashford University � Bachelors in Applied Behavioral Science � 2012 � 2014
Ashford University � Masters in Healthcare Administration � 2015 - Present
Certifications
CPR/First Aid, AMAP, SCIP, Behavioral Management Strategies, MSC Core, Self-Advocacy/Self Determination, Home and Community Based Waiver Services, Front Door, Understanding Legislative Issues, Basic Sign Language, VA Quality Assurance
Publications
2 Articles in Queens Family Magazine based on autistic families, milestones, acceptance.
1 Article in New York Special Child Magazine, based on having multiple children on the autism spectrum.
1 Article, posted on The Autism Site, as well as the Autism Awareness site, & Bacon & Juice Boxes site, based on the connection between autism, music, and brain activity, for nonverbal children on the spectrum.
Skills
Touch Type � 80wpm
Proficient in MS Word, Excel, PowerPoint, Care Manager Software Programs (Therap, Medisked)
Bilingual � English/Spanish
Mother of 3 on the autism spectrum (personal knowledge/experience in OPWDD/Service Planning/Training)
Staff Program & Behavioral Training
Employment Experience
The Center for Discovery / LIFEPlan CCO � Care Manager May 2018 � Present
� Facilitate the development of the Person Centered Planning, Life Plan.
� Provide linkage and referral to services as specified in the Life Plan, including but not limited to: recreational, educational, habilitative, mental health, therapeutic, and other healthcare services.
� Assist Individuals and their families with CAS Assessments and appeals.
� Document monthly summaries for 53 cases, as outlined in State and Federal regulations, as well as agency policy and procedure.
� Maintain Level of Care Eligibility Determination for individuals enrolled in the HCBS Waiver plan.
� Participate in case conferences and specific training programs/services with public and private agencies.
� Adhere to incident reporting requirements, according to law.
� Efficiently complete billing in compliance with department policy, procedures, and guidelines for timeliness and productivity.
� Maintain HIPAA regulations and individual confidentiality with potentially sensitive information.
The Center for Discovery � Skills Trainer April 2017 � May 2018
� Staff Training for 3 Residential homes on CSA Transition Campus
o Hands on training with running goals, meal prep, toileting, medication administration, outings, education, vocational prep, data collection, Safe Person Handling, individual nutrition plans, and behavior support.
� Paperwork: (DDP2, Social Histories, create/manage 80+ ISP goals, develop residential program tasks, manage campus activity calendar, staffing schedules, manage staff trainings, update protocol presentations, bi-weekly staff meeting agendas, goal data, behavior data graphing).
� Facilitate various social clubs (cooking, farming, art, sports, music), college attendance
� Served as behavior support for crisis intervention situations across campus.
� Facilitate all resident�s educational annual meetings, as well as residential and staff meetings.
United Cerebral Palsy of New York City - Medicaid Service Coordinator/Case Manager June/2015 � 1/2017
� Same as below
Human First Inc. � Medicaid Service Coordinator/Case Manager Oct/2014 � June2015
� Facilitate the development of the Person Centered Planning, Individualized Service Plan (ISP); conduct reviews in accordance to regulatory and department policy and procedure.
� Provide linkage and referral to services as specified in the Individualized Service Plan, including but not limited to: recreational, educational, habilitative, mental health, therapeutic, and other healthcare services.
� Assist Individuals and their families with applying for financial, medical, or legal benefits.
� Document MSC case notes and monthly summaries for 45 cases, as outlined in State and Federal regulations, as well as agency policy and procedure.
� Maintain Level of Care Eligibility Determination for individuals enrolled in the HCBS Waiver plan.
� Participate in case conferences and specific training programs/services with public and private agencies.
� Adhere to incident reporting requirements, according to law.
� Efficiently complete billing in compliance with department policy, procedures, and guidelines for timeliness and productivity.
� Maintain HIPAA regulations and individual confidentiality with potentially sensitive information.
Independence Residences Inc. � Direct Support Professional Nov/2011 � Oct/2014
� Develop individual�s basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.
� Assist and document the development and implementation of long and short-term goals for 8 individuals, as developed by the Personal Support Team under the supervision or direction of the Program Coordinator.
� Develop and maintain a positive and effective relationship with individual families, staff, administration, case management, and other service providers.
� Coordinate and maintain each individual's schedule (e.g., doctor appointments, professional team appts. and job).
� Coordinate individual�s participation in leisure and recreational activities.
� Maintain records and complete paperwork as required by the State, and OPWDD (e.g., timesheets, mileage, petty cash, medication logs, individual's progress, visitor logs, Incident Reports, body checks, etc.).
� Adhere to individual's behavior and health management plans (e.g., administration of medication, use of behavior modification techniques, dietary restrictions).
� Maintain a safe environment for each individual; prevent harm to each individual, self, and others, as well as report any safety concerns / abuse to management in a timely manner.
� Maintain all current, required certifications, (e.g., CPR, First Aid, AMAP, SCIP)
Park Manor Rehabilitation Center � Administrative Assistant Dec/2007 � Dec 2008
� Coordinate/monitor and/or supervise the activities of assigned volunteers and interns.
� Develop and schedule program activities in accordance with specifications and funding limitations.
� Monitor program and individual's expenditures, ensuring that budget allocations are adhered to.
� Create dietary/nutritional menus for each individual, according to their individual needs.
� Plan/create recreational calendar, while implementing day to day activities for all.
� Maintains a systemic file system with resident information and program records.
Empire Blue Cross Blue Shield � Member Service Representative Oct/2006 � Dec/2008
� Respond to member and provider inquiries and requests concerning benefits, claims and complaints within a call center environment.
� Ensure high quality customer service while handling customer complaints/grievances.
� Record and document all calls.
� Receive and submit adjustments on claim issues..
� Handle requests for disenrollement.
Essex Services � Prescreener/Recruiter Oct/2003 � Oct/2006
� Aggressively recruit for internal and clientele positions in administrative and legal fields; including but not limited to technical support, administrative, inside sales, and IT.
� Write intriguing job postings, as well as post on various sites, while collecting and matching resumes to open positions.
� In-person and over the phone interviewing of potential candidates.
� Accurate reporting of candidates to potential employers.
� Schedule a minimum of 200 interviews, daily, for an anticipated outcome of at least 100 applicants per day.
� Manage skill testing area for new candidates.
� Assist candidates with creating a formal resume, as well as with interview preparation.
� Train floating administrative staff, interviewers, and sales representatives.
� Completion of background checks and onboarding paperwork.