Candy Bustamante
Candy Bustamante
San Antonio, TX ~------------~ Candy.B------------
Professional Summary____________________________
Loyal and dedicated, Spanish bilingual, professional driven to provide superior service to current or potential members and clients of all levels. Reliable and motivated employee that executes exceptional proficiency in complex problem-solving skills and delivers positive results by protecting the business while simultaneously serving as our customers’ advocate. Detail oriented, client relations expert that applies exceptional time management and notable organization skills to achieve customer satisfaction and high quality work in a fast paced and demanding environment.
Core Competencies_______________________________
Spanish Bilingual
Well versed in social media
Information gathering and decision-making
Strategic sales knowledge
Customer satisfaction
Proficiency in conflict resolution
Licensed insurance agent
Multitasking skills
Microsoft Office proficient
Office, records, project management
Spreadsheets & data entry
Payroll administration
Administrative support
Work Experience_________________________________
Spanish Transcripnionist
2019
LIONBRIDGE- San Antonio, TX
Transcribes Spanish audio.
Comprehensive understanding of grammar and spelling intricacies. .
Member Solutions Specialist 2015- Present
USAA - San Antonio, TX
Answer incoming calls as part of a frontline insurance sales team.
Demonstrates expert skills and knowledge of USAA products and benefits.
Service and facilitate product sales through various channels under the property and casualty line of business, including auto, homeowners, renters, rental property, umbrella, as well as deployment/international.
Ensures high-quality customer experience by addressing customer concerns and needs efficiently depending on their current life event or circumstance.
Manages and resolves complex billing disputes when members found themselves in delinquent payment status.
Thoroughly investigates and settles customer inquiries and complaints in timely and empathetic manner.
Implements 100% compliance accuracy on a month to month metric basis.
Provided assistance to the BIS CAT claims department for catastrophic storms/Hurricanes (Harvey, Irma, Jose, Maria, Matthew).
COO Office Assistant 2012- 2019
Xella Aircrete North America - Cibolo, TX
Demonstrates professional capacity to provide comprehensive administrative support for senior-level staff.
Accurately files and maintains detailed records, generating progress reports, coordinates and schedules meetings.
Loyal and resourceful professional known for commitment to exceed the Chief Officer of Operations’ (COO) expectations.
Formulates emails to prospective and current clients.
Handling weekly payroll for employees.
Obtains signatures for financial documents and important contracts.
Managed day-to-day calendar for company officer of operations.
Beauty Ambassador
Bare Escentuals, San Antonio, TX 2014-2015
Created a welcoming environment for the client to build quality business relationships with equal focus in driving top line sales.
Cross examined a customer’s skin spectrum to gain understanding of skin care and beauty needs to demonstrate and educate them on utilizing the products.
Consistently utilized company tools and resources, building a client-based business and following up accordingly.
Assisted in the maintenance of merchandising/display/marketing standards and ensured the store’s inventory was consistently replenished.
Followed all policies and safety procedures. Immediately reports any variances to Store Managers, District Manager, Store Operations or Human Resources.
Trained new employees.
Sales Associate
Old Navy, Gap Inc., San Antonio, TX 2013-2014
Prioritized customers and followed all cash handling procedures per company guidelines.
Influenced customer to buy products by giving them information such as fabric, washing instructions, style, price, and fit.
Held integrity in the highest regard and let management know of any violations.
Maintained monthly goals and contributed to them.
Maintained organization and inventory standards of the corporation.
Education___________________________________
Northwest Vista Community College, San Antonio, TX
Baylor University, Waco, TX
.
Candy Bustamante
San Antonio, TX ~------------~ Candy.B------------
Professional Summary____________________________
Loyal and dedicated, Spanish bilingual, professional driven to provide superior service to current or potential members and clients of all levels. Reliable and motivated employee that executes exceptional proficiency in complex problem-solving skills and delivers positive results by protecting the business while simultaneously serving as our customers’ advocate. Detail oriented, client relations expert that applies exceptional time management and notable organization skills to achieve customer satisfaction and high quality work in a fast paced and demanding environment.
Core Competencies_______________________________
Spanish Bilingual
Well versed in social media
Information gathering and decision-making
Strategic sales knowledge
Customer satisfaction
Proficiency in conflict resolution
Licensed insurance agent
Multitasking skills
Microsoft Office proficient
Office, records, project management
Spreadsheets & data entry
Payroll administration
Administrative support
Work Experience_________________________________
Spanish Transcripnionist
2019
LIONBRIDGE- San Antonio, TX
Transcribes Spanish audio.
Comprehensive understanding of grammar and spelling intricacies. .
Member Solutions Specialist 2015- Present
USAA - San Antonio, TX
Answer incoming calls as part of a frontline insurance sales team.
Demonstrates expert skills and knowledge of USAA products and benefits.
Service and facilitate product sales through various channels under the property and casualty line of business, including auto, homeowners, renters, rental property, umbrella, as well as deployment/international.
Ensures high-quality customer experience by addressing customer concerns and needs efficiently depending on their current life event or circumstance.
Manages and resolves complex billing disputes when members found themselves in delinquent payment status.
Thoroughly investigates and settles customer inquiries and complaints in timely and empathetic manner.
Implements 100% compliance accuracy on a month to month metric basis.
Provided assistance to the BIS CAT claims department for catastrophic storms/Hurricanes (Harvey, Irma, Jose, Maria, Matthew).
COO Office Assistant 2012- 2019
Xella Aircrete North America - Cibolo, TX
Demonstrates professional capacity to provide comprehensive administrative support for senior-level staff.
Accurately files and maintains detailed records, generating progress reports, coordinates and schedules meetings.
Loyal and resourceful professional known for commitment to exceed the Chief Officer of Operations’ (COO) expectations.
Formulates emails to prospective and current clients.
Handling weekly payroll for employees.
Obtains signatures for financial documents and important contracts.
Managed day-to-day calendar for company officer of operations.
Beauty Ambassador
Bare Escentuals, San Antonio, TX 2014-2015
Created a welcoming environment for the client to build quality business relationships with equal focus in driving top line sales.
Cross examined a customer’s skin spectrum to gain understanding of skin care and beauty needs to demonstrate and educate them on utilizing the products.
Consistently utilized company tools and resources, building a client-based business and following up accordingly.
Assisted in the maintenance of merchandising/display/marketing standards and ensured the store’s inventory was consistently replenished.
Followed all policies and safety procedures. Immediately reports any variances to Store Managers, District Manager, Store Operations or Human Resources.
Trained new employees.
Sales Associate
Old Navy, Gap Inc., San Antonio, TX 2013-2014
Prioritized customers and followed all cash handling procedures per company guidelines.
Influenced customer to buy products by giving them information such as fabric, washing instructions, style, price, and fit.
Held integrity in the highest regard and let management know of any violations.
Maintained monthly goals and contributed to them.
Maintained organization and inventory standards of the corporation.
Education___________________________________
Northwest Vista Community College, San Antonio, TX
Baylor University, Waco, TX
.