C Lodin Resume
Crystal M. Lodin
Email: ------------
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OBJECTIVE
An organized, team-oriented Client Service Manager/Report Analyst with excellent communication, people and organizational skills. Proven success in attention to detail and research projects using accounting skills, graphics, biller, site coordinator, invoice specialist and collections.
COMPUTER SKILLS
Windows 8 and 10 Outlook Word, Excel Report Generating
Microsoft Office PowerPoint Adobe Illustrator Quality Companion
In Design Photoshop Visio Falcon
Laser Master Display Maker Photo Scanner Internet Research Arabia Invoice Billing
Internet Explorer System-database Publisher AMEX
Intranet Report Runs Pcard RBO, VBS, XSM
Mainframe System
EXPERIENCE
Client Service Manager/Report Analyst – Xerox Corporation within Thomson Reuters (2005-2018)
• Plan and execute daily responsibilities regarding internal and external customers.
• Work closely with all management levels executing a variety of project management.
• Responsibilities included but not limited to: customer service, spreadsheets, invoicing - US and globally.
• Invoice for over 300 locations generating over $3,000,000 worth of services monthly.
• Plan monthly schedules regarding invoicing
• Expense reporting
• Plan and completion of employee recognition program- monthly.
• Catering for activities with internal and external customers as needed.
• Reporting generating
• Acting assistant manager.
• Actively works with the design department.
• Active team player; goal for win/win solutions
• Problem solver – billing, invoicing, customer service issues.
• Equipment resolution
• Collection of metered Devices for Billing Purposes.
• Leader and advisor with training Xerox systems
• Traveling within the US - Billing Meeting
• Patience regarding and dealing conflicts and always look for a win/win solution
• Office and equipment supplies
• Team player and pro-active in all situations
• Multi-Task, self-starter
• Excellent People skills
• Weekly deadlines
• Pcard and AMEX allocations monthly
Site Coordinator - Xerox within NCS/Pearson (1999-2005)
• Lead operator and managed employees
• Billing
• Generated documents
• Advisor to management of specialty equipment from Xerox
• Run and monitor reports daily/weekly/monthly
• Communicate with internal customers when reports were ready or if issues.
• Complete expense reporting in AMEX as needed.
• Program Administrator for selected reports
• Created PO's
• Order office supplies
• Coordinate and plan special cater events such.
• Catering for monthly VP/Managers meetings.
• Lead vendor contact
• Meet and greet vendor as needed.
• Reconsolidate expense reports
• Internet research as needed.
• Misc. duties as assigned.
Account Site Floater for 35 Sites - Xerox (1996-1999)
• Site to site support resource for 35 sites for Xerox.
• Support to management staff knowing all facets of the company.
• Attend multi weekly meetings
• Generating reports weekly and monthly.
• Answer phones
• Expense reconciliation
• Department backup
• Ordering supplies
• Proactive and anticipates needs
• Updated sight manuals
• Traveled within the TC's
• Handles confidential information
• Misc. projects as assigned
Education
• St. Paul – Sibley High School- Diploma
• St. Paul - University of Phoenix - B.S. in Accounting - Currently 90% completion
Training
• Xerox – Falcon AA Training 2006
• Xerox – DocuCare Plus Training 2003
• Xerox – Management Awareness Program 2004
• Xerox - Yellow Belt - Six Sigma Certified
Awards and Achievements
• 2000 Hero of Operations Service excellence
• 2001Champion of Customer Satisfaction
• 2002 Certificate for Peak Performance of Services Excellence – Silver Award
• 2003 Certificate for Peak Performance of Services Excellence – Silver Award
• 2003 Certificate for Peak Performance of Services Excellence – Gold Award
• 2006 Certificate for Peak Performance of Services Excellence – Silver Award
• 2007 Certificate for Peak Performance of Services Excellence – Silver Award
• 2008-09 Certificate for Peak Performance of Services Excellence – Silver Award
• 2008-09 Certificate for Peak Performance of Services Excellence – Gold Award
• 2015 LEO-US Delivery Recognition Award – Appreciation of significant made to support our clients
Volunteer work/Interests
• Food Shelf volunteer
• Homeless Shelters – food service
• Toys for Tots Volunteer – United States Marine Corp sponsored program
Crystal M. Lodin
Email: ------------
------------
OBJECTIVE
An organized, team-oriented Client Service Manager/Report Analyst with excellent communication, people and organizational skills. Proven success in attention to detail and research projects using accounting skills, graphics, biller, site coordinator, invoice specialist and collections.
COMPUTER SKILLS
Windows 8 and 10 Outlook Word, Excel Report Generating
Microsoft Office PowerPoint Adobe Illustrator Quality Companion
In Design Photoshop Visio Falcon
Laser Master Display Maker Photo Scanner Internet Research Arabia Invoice Billing
Internet Explorer System-database Publisher AMEX
Intranet Report Runs Pcard RBO, VBS, XSM
Mainframe System
EXPERIENCE
Client Service Manager/Report Analyst – Xerox Corporation within Thomson Reuters (2005-2018)
• Plan and execute daily responsibilities regarding internal and external customers.
• Work closely with all management levels executing a variety of project management.
• Responsibilities included but not limited to: customer service, spreadsheets, invoicing - US and globally.
• Invoice for over 300 locations generating over $3,000,000 worth of services monthly.
• Plan monthly schedules regarding invoicing
• Expense reporting
• Plan and completion of employee recognition program- monthly.
• Catering for activities with internal and external customers as needed.
• Reporting generating
• Acting assistant manager.
• Actively works with the design department.
• Active team player; goal for win/win solutions
• Problem solver – billing, invoicing, customer service issues.
• Equipment resolution
• Collection of metered Devices for Billing Purposes.
• Leader and advisor with training Xerox systems
• Traveling within the US - Billing Meeting
• Patience regarding and dealing conflicts and always look for a win/win solution
• Office and equipment supplies
• Team player and pro-active in all situations
• Multi-Task, self-starter
• Excellent People skills
• Weekly deadlines
• Pcard and AMEX allocations monthly
Site Coordinator - Xerox within NCS/Pearson (1999-2005)
• Lead operator and managed employees
• Billing
• Generated documents
• Advisor to management of specialty equipment from Xerox
• Run and monitor reports daily/weekly/monthly
• Communicate with internal customers when reports were ready or if issues.
• Complete expense reporting in AMEX as needed.
• Program Administrator for selected reports
• Created PO's
• Order office supplies
• Coordinate and plan special cater events such.
• Catering for monthly VP/Managers meetings.
• Lead vendor contact
• Meet and greet vendor as needed.
• Reconsolidate expense reports
• Internet research as needed.
• Misc. duties as assigned.
Account Site Floater for 35 Sites - Xerox (1996-1999)
• Site to site support resource for 35 sites for Xerox.
• Support to management staff knowing all facets of the company.
• Attend multi weekly meetings
• Generating reports weekly and monthly.
• Answer phones
• Expense reconciliation
• Department backup
• Ordering supplies
• Proactive and anticipates needs
• Updated sight manuals
• Traveled within the TC's
• Handles confidential information
• Misc. projects as assigned
Education
• St. Paul – Sibley High School- Diploma
• St. Paul - University of Phoenix - B.S. in Accounting - Currently 90% completion
Training
• Xerox – Falcon AA Training 2006
• Xerox – DocuCare Plus Training 2003
• Xerox – Management Awareness Program 2004
• Xerox - Yellow Belt - Six Sigma Certified
Awards and Achievements
• 2000 Hero of Operations Service excellence
• 2001Champion of Customer Satisfaction
• 2002 Certificate for Peak Performance of Services Excellence – Silver Award
• 2003 Certificate for Peak Performance of Services Excellence – Silver Award
• 2003 Certificate for Peak Performance of Services Excellence – Gold Award
• 2006 Certificate for Peak Performance of Services Excellence – Silver Award
• 2007 Certificate for Peak Performance of Services Excellence – Silver Award
• 2008-09 Certificate for Peak Performance of Services Excellence – Silver Award
• 2008-09 Certificate for Peak Performance of Services Excellence – Gold Award
• 2015 LEO-US Delivery Recognition Award – Appreciation of significant made to support our clients
Volunteer work/Interests
• Food Shelf volunteer
• Homeless Shelters – food service
• Toys for Tots Volunteer – United States Marine Corp sponsored program