Business Professional
AMBER WILLIS, MBA
Milwaukee, WI 53224 | ------------ | ------------ | www.linkedin/in/amber-willis107
GLOBAL SUPPLY CHAIN MANAGEMENT | PROJECT MANAGEMENT
PERFORMANCE IMPROVEMENT
Dedicated Performance Improvement Professional with diverse and progressive experience in healthcare, manufacturing, transportation, and nonprofit environments. Recognized for being highly adaptable and resourceful, with the ability to rapidly learn new procedures and processes and quickly adjust to changes in scheduling, environmental, and organizational objectives. Leverages a history working as a Senior Leader of Capital Projects, with verifiable achievements in the deployment of Lean methodologies to drive improvements to customer care, streamline processes, cut costs, and grow revenue.
CORE COMPETENCIES
• Financial Acumen
• Process Improvement
• Strategic Planning
• Talent Acquisition
• Team Dynamics
• Risk Management
• Purchasing
• Quality
• Training and Development
• Forecasting
• Supply Chain Management
• Project Management
• Communications
• Lean Operations
• Mentoring and Coaching
• Inventory Control
• Human Resources
• Contracts
PROFESSIONAL EXPERIENCE
ASCENSION HEALTH, Milwaukee, WI 2018 – 2019
The largest non-profit health system in the U.S. and the world's largest Catholic health system.
Performance Improvement Manager
Held responsibility for planning, organizing, conducting, and following up on analyses, events, programs, and initiatives, leading to the establishment of multiple process improvement systems. Reported to the Director of Operations Improvement, with two Coordinators as direct reports.
• Provided Lean process improvement education and mentorship across all levels of the organization.
• Developed, taught, coached, and mentored staff in Lean process improvement principles.
• Delivered strategic support to System Leaders and Service Line Dyad Leadership, helping to define and implement strategic plans, set continuous improvement goals, and track implementation progress.
• Drove deployment of Continuing Medical Education (CME) and AIM4Excellence accreditation, ensuring full integration into the organization as the primary means of conducting business.
• Coached and mentored Leadership, Physicians, and Associates to ensure that business units understood underlying AIM4Excellence principles.
• Mobilized and led stakeholders (including customers and suppliers) through required changes, enabling understanding of the true cost of care by identifying how waste and variations in care led to excessive costs and poor service.
• Selected as Project Manager for a cross-functional Agile team that worked to improve patient experiences through a primary care model and extensive community engagement.
• Deployed a model of continuous improvement, including value stream and workflow analysis.
AMBER WILLIS, MBA PAGE 2
HELLERMANNTYTON, Milwaukee, WI 2014 – 2018
Leading global manufacturer of systems and solutions.
Automotive Program Planning Analyst (2016 – 2018)
Directed all staff through project and program planning initiatives and led strategic plans, helping to support the Product Management team with new program rollout. Reported to the Director of Marketing, with three Analysts as direct reports.
• Obtained and maintained global and regional platform bills of materials from Tier 1 OEMs, communicating all material requirements to the organization.
• Generated accurate sales forecasts using information received from customers, industry forecasting sites, quotes, and other resources.
• Procured molds and tooling presses from global suppliers.
• Reviewed and approved contracts and RFP documents.
• Performed data analysis on current and forecasted demand to identify trends.
• Led capacity management projects in excess of $10M.
• Provided monthly sales reports to the Executive Management team showing past, present, and projected demand, costs, and profits.
• Completed monthly safety audits at two Milwaukee offices and one manufacturing location.
• Developed relationships with global sister companies and distributors to ensure all locations communicated forecasts and supported demand for specific platforms.
Production Planner (2014 – 2016)
Determined work and purchase order quantities using target inventory reports and data forecasts, and entered orders using the JD Edwards ERP system.
• Led and participated in Lean Six Sigma and Kaizen projects for process improvement.
• Procured raw materials, such as resin and colorant, as well as boxes, bags, and metal clips from global suppliers.
• Facilitated daily production meetings.
• Provided data analysis to assist in maintaining accurate bills of material and routings.
• Analyzed inventory levels based on standard turns and both current and forecasted demand.
• Developed and maintained training program documentation for the Planning department.
• Communicated effectively with all employees, vendors, and internal and external customers.
ORION FAMILY SERVICES, Madison, WI 2011 – 2014
Nonprofit organization that serves children, adolescents, and families throughout Wisconsin.
Project Manager, Akasha Group Home
Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees, in addition to communicating job expectations and planning, monitoring, appraising, and reviewing job contributions.
• Achieved operational objectives by contributing information, completing data analyses, making recommendations for strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer service standards, resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
ZENITH LIMOUSINE & JETS, Madison, WI 2010 – 2011
Full-service parking management and transportation company.
Business Manager
Provided business development, account and contract management, detailed plans for improving business presence in the community, and multiple strategies for improving revenue, including strategic planning, analyzing demand forecasts, completing action plans, and implementing new objectives.
• Met financial objectives by forecasting requirements, preparing an annual budget, managing inventory levels, scheduling expenditures, analyzing variances, and initiating corrective action as needed.
AMBER WILLIS, MBA PAGE 3
CLINIQUE COSMETICS, Madison, WI 2008– 2010
One of the world's leading manufacturers and marketers of prestige skin care and makeup products.
Business Manager
Executed counter business plan and expectations by setting and managing total counter and individual Consultant goals, creating/executing action plans based on market calendar for goal obtainment, forecasts, and managing inventory levels.
• Managed/Lead the hiring, orientation, and development of Consultants.
• Facilitated coaching between new Consultant and Counter/Market Education Manager.
• Created and executed development plan with Counter/Market Education Manager for each Consultant.
• Conducted team meetings for on-going communication.
EDUCATION
Walden University, Minneapolis, MN, Doctor of Business Administration, Global Supply Chain Management, 2020
Keller Graduate School of Management, Milwaukee, WI, Master of Business Administration, Project Management, 2012
University of Wisconsin, Madison, WI, Bachelor of Arts, Liberal Arts, 2008
TECHNICAL SKILLS
Windows OS | Microsoft Office Suite (Outlook, Excel, Access, Teams, PowerPoint) | EPIC | Tableau
Oracle PeopleSoft | Aspire | IDX | Sunrise | ChartMaxx | Softmed | QuickBooks | JD Edwards (ERP)
SharePoint | Kronos | Ceridian | Epicor Mattec MES | CMP | IHS Markit | CRM | Halo Prism BI | Smartsheet
PROFESSIONAL ASSOCIATIONS AND COMMUNITY INVOLVEMENT
Member, Milwaukee Urban League Young Professionals, Milwaukee Chapter, 2019 – Present
Vice President of Membership, National Black MBA Association, Milwaukee Chapter, 2017 – Present
Special Projects Chair, Delta Sigma Theta Sorority, Inc., Milwaukee Alumnae Chapter, 2017 – Present
AMBER WILLIS, MBA
Milwaukee, WI 53224 | ------------ | ------------ | www.linkedin/in/amber-willis107
GLOBAL SUPPLY CHAIN MANAGEMENT | PROJECT MANAGEMENT
PERFORMANCE IMPROVEMENT
Dedicated Performance Improvement Professional with diverse and progressive experience in healthcare, manufacturing, transportation, and nonprofit environments. Recognized for being highly adaptable and resourceful, with the ability to rapidly learn new procedures and processes and quickly adjust to changes in scheduling, environmental, and organizational objectives. Leverages a history working as a Senior Leader of Capital Projects, with verifiable achievements in the deployment of Lean methodologies to drive improvements to customer care, streamline processes, cut costs, and grow revenue.
CORE COMPETENCIES
• Financial Acumen
• Process Improvement
• Strategic Planning
• Talent Acquisition
• Team Dynamics
• Risk Management
• Purchasing
• Quality
• Training and Development
• Forecasting
• Supply Chain Management
• Project Management
• Communications
• Lean Operations
• Mentoring and Coaching
• Inventory Control
• Human Resources
• Contracts
PROFESSIONAL EXPERIENCE
ASCENSION HEALTH, Milwaukee, WI 2018 – 2019
The largest non-profit health system in the U.S. and the world's largest Catholic health system.
Performance Improvement Manager
Held responsibility for planning, organizing, conducting, and following up on analyses, events, programs, and initiatives, leading to the establishment of multiple process improvement systems. Reported to the Director of Operations Improvement, with two Coordinators as direct reports.
• Provided Lean process improvement education and mentorship across all levels of the organization.
• Developed, taught, coached, and mentored staff in Lean process improvement principles.
• Delivered strategic support to System Leaders and Service Line Dyad Leadership, helping to define and implement strategic plans, set continuous improvement goals, and track implementation progress.
• Drove deployment of Continuing Medical Education (CME) and AIM4Excellence accreditation, ensuring full integration into the organization as the primary means of conducting business.
• Coached and mentored Leadership, Physicians, and Associates to ensure that business units understood underlying AIM4Excellence principles.
• Mobilized and led stakeholders (including customers and suppliers) through required changes, enabling understanding of the true cost of care by identifying how waste and variations in care led to excessive costs and poor service.
• Selected as Project Manager for a cross-functional Agile team that worked to improve patient experiences through a primary care model and extensive community engagement.
• Deployed a model of continuous improvement, including value stream and workflow analysis.
AMBER WILLIS, MBA PAGE 2
HELLERMANNTYTON, Milwaukee, WI 2014 – 2018
Leading global manufacturer of systems and solutions.
Automotive Program Planning Analyst (2016 – 2018)
Directed all staff through project and program planning initiatives and led strategic plans, helping to support the Product Management team with new program rollout. Reported to the Director of Marketing, with three Analysts as direct reports.
• Obtained and maintained global and regional platform bills of materials from Tier 1 OEMs, communicating all material requirements to the organization.
• Generated accurate sales forecasts using information received from customers, industry forecasting sites, quotes, and other resources.
• Procured molds and tooling presses from global suppliers.
• Reviewed and approved contracts and RFP documents.
• Performed data analysis on current and forecasted demand to identify trends.
• Led capacity management projects in excess of $10M.
• Provided monthly sales reports to the Executive Management team showing past, present, and projected demand, costs, and profits.
• Completed monthly safety audits at two Milwaukee offices and one manufacturing location.
• Developed relationships with global sister companies and distributors to ensure all locations communicated forecasts and supported demand for specific platforms.
Production Planner (2014 – 2016)
Determined work and purchase order quantities using target inventory reports and data forecasts, and entered orders using the JD Edwards ERP system.
• Led and participated in Lean Six Sigma and Kaizen projects for process improvement.
• Procured raw materials, such as resin and colorant, as well as boxes, bags, and metal clips from global suppliers.
• Facilitated daily production meetings.
• Provided data analysis to assist in maintaining accurate bills of material and routings.
• Analyzed inventory levels based on standard turns and both current and forecasted demand.
• Developed and maintained training program documentation for the Planning department.
• Communicated effectively with all employees, vendors, and internal and external customers.
ORION FAMILY SERVICES, Madison, WI 2011 – 2014
Nonprofit organization that serves children, adolescents, and families throughout Wisconsin.
Project Manager, Akasha Group Home
Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees, in addition to communicating job expectations and planning, monitoring, appraising, and reviewing job contributions.
• Achieved operational objectives by contributing information, completing data analyses, making recommendations for strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer service standards, resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
ZENITH LIMOUSINE & JETS, Madison, WI 2010 – 2011
Full-service parking management and transportation company.
Business Manager
Provided business development, account and contract management, detailed plans for improving business presence in the community, and multiple strategies for improving revenue, including strategic planning, analyzing demand forecasts, completing action plans, and implementing new objectives.
• Met financial objectives by forecasting requirements, preparing an annual budget, managing inventory levels, scheduling expenditures, analyzing variances, and initiating corrective action as needed.
AMBER WILLIS, MBA PAGE 3
CLINIQUE COSMETICS, Madison, WI 2008– 2010
One of the world's leading manufacturers and marketers of prestige skin care and makeup products.
Business Manager
Executed counter business plan and expectations by setting and managing total counter and individual Consultant goals, creating/executing action plans based on market calendar for goal obtainment, forecasts, and managing inventory levels.
• Managed/Lead the hiring, orientation, and development of Consultants.
• Facilitated coaching between new Consultant and Counter/Market Education Manager.
• Created and executed development plan with Counter/Market Education Manager for each Consultant.
• Conducted team meetings for on-going communication.
EDUCATION
Walden University, Minneapolis, MN, Doctor of Business Administration, Global Supply Chain Management, 2020
Keller Graduate School of Management, Milwaukee, WI, Master of Business Administration, Project Management, 2012
University of Wisconsin, Madison, WI, Bachelor of Arts, Liberal Arts, 2008
TECHNICAL SKILLS
Windows OS | Microsoft Office Suite (Outlook, Excel, Access, Teams, PowerPoint) | EPIC | Tableau
Oracle PeopleSoft | Aspire | IDX | Sunrise | ChartMaxx | Softmed | QuickBooks | JD Edwards (ERP)
SharePoint | Kronos | Ceridian | Epicor Mattec MES | CMP | IHS Markit | CRM | Halo Prism BI | Smartsheet
PROFESSIONAL ASSOCIATIONS AND COMMUNITY INVOLVEMENT
Member, Milwaukee Urban League Young Professionals, Milwaukee Chapter, 2019 – Present
Vice President of Membership, National Black MBA Association, Milwaukee Chapter, 2017 – Present
Special Projects Chair, Delta Sigma Theta Sorority, Inc., Milwaukee Alumnae Chapter, 2017 – Present