Business Operations Professional
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Location: Henderson, NV, USA
School: University of Phoenix
Major: Business Accounting

Business Operations Professional

Nikeisha Williams
Henderson, NV
xxx-xxx-xxxx
xxx-xxx-xxxx
Motivated, personable business professional with a 14-year track record of management. Talent for developing team members to upper management positions. An ability to maintain a high level of operations and sales. Strive in fast paced environments meeting deadlines with excellent organizational and customer service skills and the ability to motivate and lead a team.
Authorized to work in the US for any employer Work Experience
Billing Representative
UnitedHealth Group - Las Vegas, NV January 2019 to Present
• Interact with customers through telephone, email, in person contact gathering support data to ensure invoice and enrollment accuracy
• Research and resolve enrollment, eligibility and billing discrepancies on premium invoices
• Educate customers on payment options, billing information, payment addresses, invoice due dates and clarify information contained on premium invoices and electronic services
• Reconcile discrepancies identified within customer invoices or eligibility files and ensure timely resolution
• Analyze reports against existing billing data and make appropriate changes to ensure billing accuracy
• Monitor customer account balances through researching, generating data queries and creating reports such as member audits and bills issued vs. bills paid reports
• Contact external customers regarding outstanding balances and / or unresolved discrepancies; arrange payments or resolution to reduce aging
• Coordinate with internal partners to validate and process rates and contract information to ensure they are updated accurately
• Utilize multiple reports to research, resolve, and ensure the accuracy of enrollment eligibility
• Analyze reports against existing billing / commission data and make appropriate changes to ensure accurate statement information
• Accounts payable (A / P) and Accounts Receivable (A / R)
Management Trainee
Enterprise Holdings - Las Vegas, NV November 2018 to January 2019
• Develop rental contracts for customers
• Research and resolve billing discrepancies on insurance invoices.
• Contact customers and insurance companies regarding outstanding balances on accounts.
• Collect and post payments to customer accounts.
• Keeps the branch manager informed about the progress status of all rental contracts and accounts. • Analyze reports against existing billing data making changes to ensure accuracy.

• Monitor customer account balances through research and data queries.
• Submit contracts to underwriting and assist with any follow up documentation
• Coordinates work with other employees while planning, organizing, and prioritizing business objectives.
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Business Operations Manager
Starbucks Coffee Company - Henderson, NV September 2012 to August 2018
• Contributed towards the profitability of store through seeking opportunities to enhance sales utilizing P&L report.
• Planned, identified, communicated, and delegated appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
• Drove the implementation of company programs by developing action plans and directly motivated and instructed the store team to implement them to meet operational and organizational objectives.
• Utilized management information tools and analyzed financial reports to identify and address trends and issues in store performance.
• Actively managed store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.
• Managed ongoing partner performance using performance management.
• Provided partners with coaching, feedback, and developmental opportunities and built effective teams.
• Prepared schedules along with apportions of partner work hours and schedule partners time off. • Monitored and audited time punches daily while processing payroll weekly.
• Monitored and managed store staffing levels to ensure talent acquisition to achieve and maintain store operational requirements.
• Processed new hire paperwork inclusive of I-9’s and W4’s as well as processed terminations, promotions, demotions, and transfers
Retail Operations Manager
Chinese Laundry Shoes - Las Vegas, NV October 2011 to March 2012
• Drove sales performance in order to achieve maximum results while ensuring that all administrative paperwork was completed according to company standards
• Maintained operations by initiating, coordinating, and enforcing program, operational and personnel policies and procedures.
• Managed all controllable costs to keep operations profitable.
• Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitored what local competitors were doing.
• Analyzed sales figures, forecasted future sales, and interpreted trends to facilitate planning.
• Provided training to improve the knowledge base of staff and utilized cross-training methods to maintain productivity.
• Maintained store staff by recruiting, selecting, orienting, and training employees.
• Prepared schedules along with apportions of partner work hours and schedule partners time off.
• Monitored and audited time punches daily while processing payroll weekly
Retail Store Manager
BAKERS FOOTWEAR GROUP - Las Vegas, NV

July 2005 to September 2011
• Drove sales performance in order to achieve maximum results while ensuring that all administrative paperwork was completed according to company standards
• Maintained operations by initiating, coordinating, and enforcing program, operational and personnel policies and procedures.
• Managed all controllable costs to keep operations profitable.
• Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitored what local competitors were doing.
• Analyzed sales figures, forecasted future sales, and interpreted trends to facilitate planning.
• Provided training to improve the knowledge base of staff and utilized cross-training methods to maintain productivity.
• Maintained store staff by recruiting, selecting, orienting, and training employees.
• Prepared schedules along with apportions of partner work hours and schedule partners time off.
• Monitored and audited time punches daily while processing payroll weekly
BILLING CLERK
IDDC, INC - Culver City, CA July 1997 to July 2002
• Prepared, printed, and mailed monthly invoices to customers.
• Posted customer payments into the accounts receivable system and verified the account was credited correctly.
• Ensure accurate and prompt review and accounting of timekeeping, deductions, incomes, rate changes, and other data critical to meeting deadlines and compliance for biweekly and on-demand payroll processing.
• Ensured proper credit terms were on each bill.
• Reviewed financial data, corrected any discrepancies, and reconciled accounts.
• Discussed invoices and accounts with customers, as well as arranged payment plans with delinquent customers.
• Kept accurate customer records updating any changes.
• Reconciled discrepancies identified within customer invoices and ensured aging balances on accounts were resolved in a timely manner
• Educated customers on payment options, billing information, payment addresses, invoice due dates and clarified information contained on invoices
Education
Bachelor's in Business Accounting
UNIVERSITY OF PHOENIX HENDERSON CAMPUS - Henderson, NV
2011 to 2014
Associate in Business Management
EL CAMINO COMMUNITY COLLEGE - Torrance, CA
Skills
• Microsoft Word, Excel, Outlook (10+ years)

• Medical Billing
• Customer Service

Business Operations Professional