Business management
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Location: New York, NY, USA
School: Usta
Major: Business management

Business management

Jessica Yurany Salamanca Ferreira
------------ / phone: 929 485 62 05 / 34 48 106st Corona NY 11368
LinkedIn Facebook
Dear reader:
I consider customer services as one of the best experiences I ever had, because when you see like a customer all the people that you give something, you start to see what really they need and how they ́ll want to receive it. I like to offer my abilities to improve the process on a company and offer empathy and efficient in all the areas that I can help, when you do your job not as an obligation you feel that you are growing and helping to create a different experience.
I like the administrative area however, I think that from all the positions in a company you can help to improve the experience and create a difference not only for the external customer you can help to improve all the team.
Professional profile
· Speak Spanish and English.
· Certified on Facebook, Twitter and Bing.
· Adaptability to different work environments.
· Flexibility to learn new functions and corporate policies.
· In permanent attitude towards personal, work and professional growth.
Education
INTERNATIONAL MERCHANT - UNIVERSIDAD SANTO TOMÁS - BOGOTÁ (2011-2015)
· International trade: Incoterms trading terms
· E-business, E-Marketing & E - Commerce
· Administration and management of companies: corporate structure and projections

· Studies on processes of internationalization of the company consulting
· Related subjects: business administration, economics, financial analysis. Statistics, trade law, among
others.
BUSINESS ADMINISTRATOR | (2011-2017) | UNIVERSIDAD SANTO TOMÁS
· Primary specialty: Project Management
· Secondary specialty: situational analysis and strategies to implement · Management of databases and analysis of information
Knowledge and skills
ADMINISTRATION
· Procurement Assistant, Secretary, fingering, and ------------. · Attention to the client
· Portfolio recovery
· Office Automation management
· Insurance - quotes policy software
SALES
· Achievement of targets.
· Communication and customer service skills. COMMUNICATION
· Presentation event of representative character to academic level – week of friendly countries. LEADERSHIP
· Leader of entrepreneurship and research projects.
· Cooperation in the coordination of activities
Experience/New York

The Bean
31 3rd Ave #5536, New York, NY 10003 Position: Juice Manager/ Barista
Manager: Lily Hernandez or Francisco Zenon Phone: ------------ ------------
Ricos Chicken
74-27 Metropolitan Ave, Queens, NY 11379 Position: Waitress, cashier and host. Manager: Eugenio
Phone: ------------
Pollo D Oro (Bar and Restaurant)
306 Gold Street Brooklyn NY
Position: Waitress - Since: 08/2017 to 12/2017 Seasonal job Manager: Mr. Marlon or Manuel
Namaste Mangolasi (Bar and Restaurant)
43-16 Queens Blvd, Sunnyside, NY 11104
Position: Waitress - Since: 08/2017 to 12/2017 weekends Manager: Mr. Guy
Phone: 917 745 64 78

Baby Sitting
15633 Garrett Rd Houston
Position: Baby Sitting - Since: 02/2017– 07/2017 Manager: Christina Leonards
Phone:------------
Experience / Colombia
TELEPERFORMANCE (07 JUNE 2016)
Functions
 Bilingual agent (English)
 Support and attention from users.
COLAMERICAN (16 JANUARY 2015 - APRIL 2016)
Functions
 Reporting via excel, statistics and PowerPoint
 Management of platform MLS (http://www.mfrmls.com/)
 Management of databases
 Platform Search, google ad-words management.
 Search and location of customers (acquisition and generation of sales)
TRAINNE GROUPM (1 JULY 2015 – 1 JANUARY 2016)
Functions
 Reporting through excel, statistics and PowerPoint
 Management of platform tableau 8.3
 Management of databases (Excel, SQL)
 Platform Search, google ad-words management.
BBVA - ADECCO CASHIER MANAGMENT
Functions
 Customer service

 Sales
 Follow-up to special cases
COORDINATOR ASSISTANT INSURANCE AND VEHICLE POLICIES | JYM SEGUROS LTDA | INSURANCE BROKERS (DECEMBER 2014 MARCH 2015)
Functions
 Customer service
 Perform and manage system policies
 Coordination of the process of compensation to the customer
 Review of contracts of policies and insurance SOAT
 Levar control more than 358 trucks
AUXILIARY TENDERS | TESH MARK LTDA. | (FEBRUARY - AUGUST / 2013)
Functions:
 Attention to the customer; phone calls
 File and selecting documents
 Fingering
 Analysis of portfolio information
 Recovery of portfolio of procurement contracts
ADVISES SALES - BATA - COLOR SEVEN | POINT EMPLOYMENT | (BATA-DICIEMBRE 2011)-
(COLOR SEVEN - SEPTEMBER 2013)
Functions:
· Customer service
· Achievement of targets in sales
· Registration and billing
Academic training / Colombia
 BUSINESS MANAGEMENT (CORPORATIVE AND ADMINISTRATIVE AREA) Universidad Santo Tomás de Bogotá
(VI) Current semester 2016




PROFESSIONAL IN INTERNATIONAL BUSINESS MANAGEMENT (INTERNATIONAL MARKETS) Universidad Santo Tomás de Bogotá
2015
ENGLISH
Universidad Santo Tomas - Level B2
HIGH SCHOOL- Specialization in economic and business sciences Colegio Nuestra Señora del Rosario
Bogotá D.C. 2010
Certifications
Facebook Blue Print Package
2015
Twitter
2015
Bing
2015
Employment references


DIANA RODRIGUEZ Search Marketing Executive
GROUPM 644 41 44 Tel
LEYDER SALAMANCA M.B.A. REALTOR® / Certified REO Specialist®

Charles Rutenberg Realty
Cell------------
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SQL, tableau, AdWords, database