Business Associate
PROFESSIONAL EXPERIENCE
Assistant Community Manager, FirstService Residential 2018-2019
The Grande at Riverview 3 building midrise condominium complex consisting of 396 units
� Assure that the policies, resolutions and other acts of the Board are carried out, and attend all Board meetings, when necessary
� Assist with the daily implementation of the annual budget, perform general financial management and recordkeeping
� Assist Association and In-House counsel on collection matters and monitor maintenance fee accounts
� Assist with preparation of specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)
� Assist with bid process, review bid spec proposals and comparison spreadsheets and make board recommendations as appropriate.
� Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
� Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
� Maintain Association filing -- homeowner filing, correspondence, work orders, accounting documentation, and assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
� Send out mailings, violation letters, and mass e-mail communications, as needed and required
� Recordkeeping -- binders to be kept with the following: Monthly Agendas, Modification
Requests, Work Orders, Financials (including Social/Trip accounting)
� Assist with the management of property projects
� Conduct monthly building inspections
Resident Services Coordinator, FirstService Residential 2016-2018
Naval Square a 24-acre luxury gated community consisting of 619 units with over 1,300 residents
� Preformed daily administrative functions such as invoices, check requests, cash coding sheets, mass data entry, filing, and paperwork organization
� Provided excellent customer service and maintained open lines of communication with fellow Associates, Homeowners and Board of Trustees
� Handled all homeowner calls/inquires, and returned a timely and knowledgeable response
� Maintained office supplies/inventory
� Generated, logged, updated, and closed work orders for maintenance staff
� Assisted with communication of external vendors and contractors
� Scheduled and led new resident orientations
� Updated and maintained security systems and websites
� Assisted with the organization and coordination of community events
� Scheduled unit visits between maintenance staff and residents
Peer Mentor, Montgomery County Community College, Student Success Center 2014-2016
� Assisted new, returning, and guest students with course selection, registration, and academic planning
� Led new student registration sessions, and informed incoming students about financial aid, degree/certificate programs, policies, resources, and expectations
� Provided new students with campus tours, an overview of the college's website, and demonstrations on how to use the MC3 portal
� Showcased transfer opportunities through MCCC transfer
� Provided quality customer service to students in the registration lab
EDUCATION
Master�s in Business Administration, Eastern University 2018-Present
� Major: Management
Bachelor of Science, Chestnut Hill College 2016-2018
� Major: Business Communications, Double Minor: Entrepreneurship; Non-profit Management
Associate�s in Arts, Montgomery County Community College 2014-2016
� Major: Liberal Studies
� Honors Program Graduate
SKILLS AND LANGUAGES
� Complex Problem Solving, Organizational Skills, Customer Service Oriented, Adaptability, Initiative, Strong Interpersonal-Communication Skills, Strong Work Ethic, Conscientious and Dependable, Team Player, Leadership Skills, Management Skills, Decision Making, Analytical
� Microsoft Office (Word, PowerPoint, Excel, Publisher), Adobe Suite, Photoshop
� Albanian (Bilingual proficiency) and Spanish (Intermediate proficiency)
ACHIEVEMENTS
� Rookie of the Year Award, First Service Residential
� Recipient of an Honors Scholarship, MCCC
� President of Student Government, MCCC
� Vice President of Student Government, MCCC
� Al Ownens Spirt Award, MCCC
PROFESSIONAL EXPERIENCE
Assistant Community Manager, FirstService Residential 2018-2019
The Grande at Riverview 3 building midrise condominium complex consisting of 396 units
� Assure that the policies, resolutions and other acts of the Board are carried out, and attend all Board meetings, when necessary
� Assist with the daily implementation of the annual budget, perform general financial management and recordkeeping
� Assist Association and In-House counsel on collection matters and monitor maintenance fee accounts
� Assist with preparation of specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)
� Assist with bid process, review bid spec proposals and comparison spreadsheets and make board recommendations as appropriate.
� Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
� Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
� Maintain Association filing -- homeowner filing, correspondence, work orders, accounting documentation, and assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
� Send out mailings, violation letters, and mass e-mail communications, as needed and required
� Recordkeeping -- binders to be kept with the following: Monthly Agendas, Modification
Requests, Work Orders, Financials (including Social/Trip accounting)
� Assist with the management of property projects
� Conduct monthly building inspections
Resident Services Coordinator, FirstService Residential 2016-2018
Naval Square a 24-acre luxury gated community consisting of 619 units with over 1,300 residents
� Preformed daily administrative functions such as invoices, check requests, cash coding sheets, mass data entry, filing, and paperwork organization
� Provided excellent customer service and maintained open lines of communication with fellow Associates, Homeowners and Board of Trustees
� Handled all homeowner calls/inquires, and returned a timely and knowledgeable response
� Maintained office supplies/inventory
� Generated, logged, updated, and closed work orders for maintenance staff
� Assisted with communication of external vendors and contractors
� Scheduled and led new resident orientations
� Updated and maintained security systems and websites
� Assisted with the organization and coordination of community events
� Scheduled unit visits between maintenance staff and residents
Peer Mentor, Montgomery County Community College, Student Success Center 2014-2016
� Assisted new, returning, and guest students with course selection, registration, and academic planning
� Led new student registration sessions, and informed incoming students about financial aid, degree/certificate programs, policies, resources, and expectations
� Provided new students with campus tours, an overview of the college's website, and demonstrations on how to use the MC3 portal
� Showcased transfer opportunities through MCCC transfer
� Provided quality customer service to students in the registration lab
EDUCATION
Master�s in Business Administration, Eastern University 2018-Present
� Major: Management
Bachelor of Science, Chestnut Hill College 2016-2018
� Major: Business Communications, Double Minor: Entrepreneurship; Non-profit Management
Associate�s in Arts, Montgomery County Community College 2014-2016
� Major: Liberal Studies
� Honors Program Graduate
SKILLS AND LANGUAGES
� Complex Problem Solving, Organizational Skills, Customer Service Oriented, Adaptability, Initiative, Strong Interpersonal-Communication Skills, Strong Work Ethic, Conscientious and Dependable, Team Player, Leadership Skills, Management Skills, Decision Making, Analytical
� Microsoft Office (Word, PowerPoint, Excel, Publisher), Adobe Suite, Photoshop
� Albanian (Bilingual proficiency) and Spanish (Intermediate proficiency)
ACHIEVEMENTS
� Rookie of the Year Award, First Service Residential
� Recipient of an Honors Scholarship, MCCC
� President of Student Government, MCCC
� Vice President of Student Government, MCCC
� Al Ownens Spirt Award, MCCC