Business Administration and Marketing
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Business Administration and Marketing


Naveen Ahmad
------------ | | H: ------------ | | 7916 Fairlake Dr, Wake Forest, NC 27587
Objective
Seeking challenging job opportunities in a business environment.
Summary
Personable customer service professional offering over 2 years of experience resolving account and service concerns of customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Seeking challenging internship and job opportunities in retail and business environment.
Skills
Excellent verbal and written communication skills. Over 1 years’ experience as a customer service clerk in a fast-paced retail environment
Able to operate a cash register and handle change quickly
Self-motivated and disciplined individual with a strong work ethic and proven track record
Dependable, personable, and dedicated to great customer engagements
Has good computer skills and knowledge of Software Applications, including the Microsoft Office

Quick learner and adaptable attitude. Ability to de-escalate stressful situations
Great ability to learn policies and procedures to follow effectively and educate other people
Friendly, enthusiastic attitude and sensitive to cultural differences
Great analytical, problem solving, and decision-making skills
Ability to manage multiple and/or conflicting responsibilities
Experience
Harris Teeter Supermarkets Inc | Raleigh, NC

Customer Service Clerk
06/2018 – Current














Cashier
08/2017-06/2018




Processes money orders and handles Western Union transactions.
Addresses customer concerns and issues refunds, as needed.
Trains new employees and supervises the front end.
Manages basic accounting.
Professional telephone etiquette.
Supervise daily activities of other cashiers.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Scanned merchandise and bagged using appropriate strategies for different items.
Kept front check out area clean and organized for efficient service.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Processed sales, payments, and maintained accurate records of all transactions.
Effectively managed time and prioritize tasks.
Demonstrated strong product knowledge.



Papa John's International Inc | Raleigh, NC
Customer Service Representative
08/2017 - 02/2018
Efficiently operated the cash register.
Took phone calls from customers and processed their orders.
Resolved customer issues in a timely manner.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in a fast-paced environment.

Education and Training
Wake Forest High School | Wake Forest, NC
2019
Graduated magna cum laude
Current Unweighted GPA of 3.7 out of a 4.0 scale with AP and honors classes
2018-2019 Outstanding Senior
Meredith's looking towards college program 2018
Elected to Historian for National Achievers Society in 2018
Activities and Honors
Customer Service Hero-Harris Teeter (June 2018)
Received a letter from the President of Harris Teeter appreciating customer service excellence (2018)
National Honors Society (2018-2019)
Part of cancer education & awareness committee
National English Honors Society (2018-2019)
National Achievers Society (2017-2019)
FBLA/DECA-Won a bronze medal districts 2016 and qualified for states every year
Promoted to a customer service clerk from the cashier position after only 7 months of employment