Bulagao Resume
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Bulagao Resume

ROSSI CLAIRE C. BULAGAO
Blk. 1 Lot 72 Katrina Homes II Subdivision, Batinguel, Dumaguete City
Mobile: ------------ | Email: ------------

CAREER OBJECTIVE

I am a fresh graduate currently looking for a full time job. I would like to utilize my skills and experience as well as my passion for giving an outstanding customer service to the customer. I am an easy-going and customer-friendly individual looking to work in your company. To improve organizational productivity through various clerical functions, including database correspondence and customer follow up.

PERSONAL SKILLS

• Good in Handling Customer’s Concerns
• Good in written and verbal communication skills
• Goal Oriented
• Have a healthy attitude towards work
• Having wholesome values of integrity and honesty
• Proficient in Microsoft Office (Word, PowerPoint and Excel)
EXPERIENCE

On-the-Job-Training (OJT), Adamo Restaurant Dumaguete City
Completed 150 hours
• Skillfully anticipated and addressed guest’s service needs.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Upselling additional items to the guest to increase restaurant sales.
• Provided exceptional, friendly, and fast service.
• Inform the guest properly whenever there is an inconvenience.

On-The-Job Training (OJT), Radisson Blu Hotel Cebu
Completed 850 hours - December 2018- April 2019
• Accommodated all guest requests in an accurate and efficient manner, such as travel directions, dining reservations and menu questions etc.
• Assisted in organizing food & beverage events for the hotel to assure quality, timeliness, and the highest level of presentation.
• Handled daily complaints promptly and knowledgeable through asking from my colleagues to ensure complete and accurate information.
• Experience on working with the last minute change of shift.
• Give guest an excellent service.
• Responding to guest concerns with patience and sincerity.
• Maintained a good relationship with my supervisor, colleagues and guest.
EDUCATIONAL BACKGROUND

• Saint Paul University Dumaguete, 2015- 2019
Bachelor of Science in Hotel and Restaurant Management

• Saint Paul University Dumaguete, 2011-2015
Secondary Level

• Saint Paul University Dumaguete,2005-2011
Primary Level

SEMINARS ATTENDED

New Trends in Tourism Marketing
St. Paul University Dumaguete, Grade School AVR
North National Highway, Bantayan, Dumaguete City

The Spirit of Communication for First Line Employees
St. Paul University Dumaguete, Grade School AVR
North National Highway, Bantayan, Dumaguete City

Managing Conflict and Individual Differences in the Workplace
St. Paul University Dumaguete, Grade School AVR
North National Highway, Bantayan, Dumaguete City

The Importance of Time Management in the Workplace
St. Paul University Dumaguete, Grade School AVR
North National Highway, Bantayan, Dumaguete City

Choosing between Hard Work from Smart Work
St. Paul University Dumaguete, Grade School AVR
North National Highway, Bantayan, Dumaguete City

Keys to Successful Customer Service
St. Paul University Dumaguete, Grade School AVR
North National Highway, Bantayan, Dumaguete City

Student Development Activity: Grooming and Power Dressing
St. Paul University Dumaguete, Fluer De Lis Hall
North National Highway, Bantayan, Dumaguete City



Calm and Confidence: Managing stress and tough times
St. Paul University Dumaguete, Grade School AVR
North National Highway, Bantayan, Dumaguete City

Communication Skills: Positive Talking
St. Paul University Dumaguete, Grade School AVR
North National Highway, Bantayan, Dumaguete City

Food Handling Sanitation: Practices in Work Place and the Food Handler
St. Paul University Dumaguete, Grade School AVR
North National Highway, Bantayan, Dumaguete City


REFERENCES


Mrs. Mary Joan E. Fortugaleza
Program Chair, HRM/Tourism
Saint Paul University Dumaguete
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Zecariah Chito Alburo Jumawan
Corporate Ambassador
BINHI-Energy Development Corporation
Dumaguete City, Negros Oriental
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Mrs. Janice Cuevas
HRM Teacher
Saint Paul University Dumaguete
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Edison Manuel Monte de Ramos
Manager/Owner
Adamo Restaurant
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Hon. Rey Conception
Mayor of Tanjay City, Negros Oriental
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Atty. Bentham Dela Cruz
Mayor of Municipality of Amlan, Negros Oriental
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