Brysen Wimberly
5455 Fox Haven Trail, Stone Mountain, Georgia 30083
EMPLOYMENT HISTORY
12/2016 - 03/2019
BRYSEN WIMBERLY
Customer Service Representative
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Logisticare
• Booked trips for non-emergency transportation.
• Medicaid member account
• Knowledge of Hippa
• Diffused volitale customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Identified chronic customer issues by creating and maintaining customer complaint logs.
• Referred unresolved customer grievances to designated departments for further investigation. • Managed high call volume with tact and professionalism.
• Met or exceeded service and quality standards every review period.
11/2015 - 11/2016 Collections Representative Alorica
As a collections representative for Alorica, my main responsibilities include assisting customers in regards to past due DirectTV accounts, making payment arrangements, advising customers on ways to bring accounts current and updating them on products and services offered. As a representative, I also professionally take calls in a high-call volume and fast-paced environment.
• Attained 95% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies.
• Exceeded monthly goal of 2000 calls by 2800 calls.
• Earned the ‘Best Call Center Award’ as a new agent for my training class.
04/2014 - 11/2015 Financial Representative Sykes Enterprises
As an agent for Sykes Enterprise, I was a financial representative for Bank of America, one of the largest banks in the world. As a representative, my duties included making payments, advising customers on financial-related issues, explaining bank policy, protecting customers from fraudulent activity, and deescalating calls from upset customers. During my time as a representative, I consistently ranked at or above goal for customer satisfaction surveys.
• Rewarded for perfect attendance.
• Always met exceeded our New Customer's goal. • Remained above our 85% mark for surveys.
02/2013 - 04/2014 Cashier/Stocker Walmart
As a cashier and stocking associate, I provided pleasant interaction with customers and efficiently processed transactions within busy, fast-paced environment. I also courteously performed front-end cashier duties
transactions within busy, fast-paced environment. I also courteously performed front-end cashier duties processing customer payments by cash, check, and credit card; carrying out opening/closing duties, preparing shift deposits, and cash reconciliations, as well as cross-trained and coordinated with team members to ensure seamless service. Enthusiastically conversed with customers about purchases needs and available products. Inspected product upon delivery for quality and quantity control as well as verified correctness and integrity of shipments. Prepared for promotions by rearranging stock, adding signage, and retagging merchandise.
01/2012 - 02/2013 Cashier Academy Sports And Outdoors
As a customer service representative for Academy Sports, I was responsible for providing prompt, friendly customer service to sports and outdoors enthusiasts. I also accurately processed POS sales transactions and customer item returns, maintained constant presence on sales floor to inquire about buying experience, item preferences, and future purchases, and educated customers on desired products and purchase options. Assisted customers with finding appropriate sizes and performed price/SKU look-ups. Set and maintained weekly ad signage and store plan-o-grams. Answered incoming phone lines and transferred calls, relayed messages, and answered general questions. Signed customers up for marketing lists and inform of upcoming promotional events. Ensured that the service areas and kiosks were clean and well kept.
EDUCATION HISTORY
05/2016 Troy University-Dothan Campus Psychology, Associate Degree
5455 Fox Haven Trail, Stone Mountain, Georgia 30083
EMPLOYMENT HISTORY
12/2016 - 03/2019
BRYSEN WIMBERLY
Customer Service Representative
------------ B------------
Logisticare
• Booked trips for non-emergency transportation.
• Medicaid member account
• Knowledge of Hippa
• Diffused volitale customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Identified chronic customer issues by creating and maintaining customer complaint logs.
• Referred unresolved customer grievances to designated departments for further investigation. • Managed high call volume with tact and professionalism.
• Met or exceeded service and quality standards every review period.
11/2015 - 11/2016 Collections Representative Alorica
As a collections representative for Alorica, my main responsibilities include assisting customers in regards to past due DirectTV accounts, making payment arrangements, advising customers on ways to bring accounts current and updating them on products and services offered. As a representative, I also professionally take calls in a high-call volume and fast-paced environment.
• Attained 95% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies.
• Exceeded monthly goal of 2000 calls by 2800 calls.
• Earned the ‘Best Call Center Award’ as a new agent for my training class.
04/2014 - 11/2015 Financial Representative Sykes Enterprises
As an agent for Sykes Enterprise, I was a financial representative for Bank of America, one of the largest banks in the world. As a representative, my duties included making payments, advising customers on financial-related issues, explaining bank policy, protecting customers from fraudulent activity, and deescalating calls from upset customers. During my time as a representative, I consistently ranked at or above goal for customer satisfaction surveys.
• Rewarded for perfect attendance.
• Always met exceeded our New Customer's goal. • Remained above our 85% mark for surveys.
02/2013 - 04/2014 Cashier/Stocker Walmart
As a cashier and stocking associate, I provided pleasant interaction with customers and efficiently processed transactions within busy, fast-paced environment. I also courteously performed front-end cashier duties
transactions within busy, fast-paced environment. I also courteously performed front-end cashier duties processing customer payments by cash, check, and credit card; carrying out opening/closing duties, preparing shift deposits, and cash reconciliations, as well as cross-trained and coordinated with team members to ensure seamless service. Enthusiastically conversed with customers about purchases needs and available products. Inspected product upon delivery for quality and quantity control as well as verified correctness and integrity of shipments. Prepared for promotions by rearranging stock, adding signage, and retagging merchandise.
01/2012 - 02/2013 Cashier Academy Sports And Outdoors
As a customer service representative for Academy Sports, I was responsible for providing prompt, friendly customer service to sports and outdoors enthusiasts. I also accurately processed POS sales transactions and customer item returns, maintained constant presence on sales floor to inquire about buying experience, item preferences, and future purchases, and educated customers on desired products and purchase options. Assisted customers with finding appropriate sizes and performed price/SKU look-ups. Set and maintained weekly ad signage and store plan-o-grams. Answered incoming phone lines and transferred calls, relayed messages, and answered general questions. Signed customers up for marketing lists and inform of upcoming promotional events. Ensured that the service areas and kiosks were clean and well kept.
EDUCATION HISTORY
05/2016 Troy University-Dothan Campus Psychology, Associate Degree