Brittney Robinson resume
Brittney Robinson
404 Standing Stone Ct. ? Nashville, TN 37207
Phone:------------ ? E-Mail: ------------
Professional Summary
Dedicated Mental Health Technician motivated to maintain client satisfaction and contribute to the company success. Proven ability to establish rapport with clients, reliable, and driven with strong time management and multi-tasking abilities.
Skills
• Time Management
• Customer and Personal Service
• Active Listening
• Clerical
• Complex problem solving
• Reading Comprehension
• Proficient in Microsoft Word, Excel and PowerPoint
• Persuasion
• Verbal and Written Communication
• Ability to learn in a busy setting
• Service Orientation
Experience
Mental Health Technician: Aug 2015 - Present Skyline Madison Campus: Madison, TN
• Engage with patients to promote wellness
• Lead psycho-educational groups per daily assignments
• Ensure safety of individual with behavioral and mental health disorders
• Monitor patient’s activity and progress and communicate with psychiatric team
• Plan, organize, and conduct sessions to provide guidance, encouragement, motivation, and nutritional advice to prepare clients for life after treatment
• Complete documentation in a timely manner
• Deescalate clients that may become a treat to others or themselves
• Organize, supervise, or encourage patient participation in social, educational, or recreational activities.
• Maintain patients' restrictions to assigned areas
Mail Sorter: Nov 2017 - Dec 2017 (Seasonal) – Amazon, Nashville, TN
• Offloaded of mail bags from palettes
• Partook in the training of Integrated Mail Processor (IMPs)
• Ensured that items are ready for dispatch on the given timetable
Dietary Staff/Cashier: Aug 2012 - Aug 2015 - Skyline Madison Campus: Madison, TN
• Took customers orders and coordinated with kitchen on special requests
• Excellent customer service that can help reason with customers that may become upset due to incorrect orders
• Made recommendations to management for assignment changes and cleaning duty reorganization that were adopted café wide
• Complete orders as kitchen cook on alternating shifts, following recipes and accommodating customer dietary issues
• Complete administrative tasks, such as entering orders into computer, answering telephone calls, or maintaining facility information
Customer Service Representative: July 2010 - Aug? 2012 - Sam’s Club: Goodlettsville, TN
• Consult with customers to evaluate needs and determine best options
• Promptly responded to general enquires from members, staff and clients via telephone, fax and in person
• Maintained up-to-date knowledge of company policies regarding membership, account details and upgrades
• Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies
Customer Service Representative: June 2008 – July 2010 - Walmart: Goodlettsville, TN
• Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data
• Address customer service inquiries in a timely and accurate fashion
• Properly directed inbound calls in phone queues to improve call flow
• Collected customers feedback and made process changes to exceed customer satisfaction goals
• Built customer loyalty by placing follow-up calls for customers that reported product issues
• Made reasonable procedure exceptions to accommodate unusual customer requests
• Placed orders and handle large quantities of cash on a daily basis
Education
High School Diploma: Aug 2003 - May 2007
?Hunters Lane High School, Nashville, TN
Brittney Robinson
404 Standing Stone Ct. ? Nashville, TN 37207
Phone:------------ ? E-Mail: ------------
Professional Summary
Dedicated Mental Health Technician motivated to maintain client satisfaction and contribute to the company success. Proven ability to establish rapport with clients, reliable, and driven with strong time management and multi-tasking abilities.
Skills
• Time Management
• Customer and Personal Service
• Active Listening
• Clerical
• Complex problem solving
• Reading Comprehension
• Proficient in Microsoft Word, Excel and PowerPoint
• Persuasion
• Verbal and Written Communication
• Ability to learn in a busy setting
• Service Orientation
Experience
Mental Health Technician: Aug 2015 - Present Skyline Madison Campus: Madison, TN
• Engage with patients to promote wellness
• Lead psycho-educational groups per daily assignments
• Ensure safety of individual with behavioral and mental health disorders
• Monitor patient’s activity and progress and communicate with psychiatric team
• Plan, organize, and conduct sessions to provide guidance, encouragement, motivation, and nutritional advice to prepare clients for life after treatment
• Complete documentation in a timely manner
• Deescalate clients that may become a treat to others or themselves
• Organize, supervise, or encourage patient participation in social, educational, or recreational activities.
• Maintain patients' restrictions to assigned areas
Mail Sorter: Nov 2017 - Dec 2017 (Seasonal) – Amazon, Nashville, TN
• Offloaded of mail bags from palettes
• Partook in the training of Integrated Mail Processor (IMPs)
• Ensured that items are ready for dispatch on the given timetable
Dietary Staff/Cashier: Aug 2012 - Aug 2015 - Skyline Madison Campus: Madison, TN
• Took customers orders and coordinated with kitchen on special requests
• Excellent customer service that can help reason with customers that may become upset due to incorrect orders
• Made recommendations to management for assignment changes and cleaning duty reorganization that were adopted café wide
• Complete orders as kitchen cook on alternating shifts, following recipes and accommodating customer dietary issues
• Complete administrative tasks, such as entering orders into computer, answering telephone calls, or maintaining facility information
Customer Service Representative: July 2010 - Aug? 2012 - Sam’s Club: Goodlettsville, TN
• Consult with customers to evaluate needs and determine best options
• Promptly responded to general enquires from members, staff and clients via telephone, fax and in person
• Maintained up-to-date knowledge of company policies regarding membership, account details and upgrades
• Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies
Customer Service Representative: June 2008 – July 2010 - Walmart: Goodlettsville, TN
• Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data
• Address customer service inquiries in a timely and accurate fashion
• Properly directed inbound calls in phone queues to improve call flow
• Collected customers feedback and made process changes to exceed customer satisfaction goals
• Built customer loyalty by placing follow-up calls for customers that reported product issues
• Made reasonable procedure exceptions to accommodate unusual customer requests
• Placed orders and handle large quantities of cash on a daily basis
Education
High School Diploma: Aug 2003 - May 2007
?Hunters Lane High School, Nashville, TN