Brittany M. O'Neal
no image
Location: Charlotte, NC, USA
School: Central Piedmont Community College
Major: Business Admin - Human Resources Mgmt

Brittany M. O'Neal

Brittany M O'Neal
------------ ● ------------

--PROFESSIONAL EXPERIENCE--
-Scooper
*September 2018 - Present
Ben & Jerry's
Charlotte, NC
-Assist customers with their orders (describing and choosing flavors or cake options)
-Complete customer transactions
-Load gift cards
-Keep store well stocked and clean

-Sales Agent
*March 2016 - June 2016
CONVERGYS
Charlotte, NC
-Received and responded customer phone calls.
-Updated customer profiles as needed in computerized data collection program.
-Up-sold and added services to customer's accounts as requested.
-Explained different package options available to customers.

-Merchandise Handler
*November 2015 - January 2016
AMERICAN GIRL
Charlotte, NC
-Attached identifying tags to containers or mark them with identifying information.
-Read work orders or received oral instructions to determine work assignments or material or equipment needs.
-Moved freight, stock, or other materials to and from storage, production, or loading areas, by hand or using other equipment.
-Sorted cargo before loading and unloading.

-Front Desk Associate
*May 2015 - July 2015
MASSAGE ENVY
Charlotte, NC
-Received payment and recorded receipts for client services.
-Managed pay records invoices and balance sheets via computerized program.
-Greeted persons entering establishment, determined purpose of visit, and directed or escorted them to specific destinations.
-Resolved complaints from customers or the public.
-Scheduled appointments and maintained appointment calendars.
-Kept a current record of staff members' availability.
-Enrolled individuals to participate in programs and notified them of their acceptance.

-Customer Service Associate
*November 2014 - April 2015
AMAZON
Charlotte
-Kept records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
-Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
-Checked to ensure that appropriate changes were made to resolve customers' problems.
-Referred unresolved customer grievances to designated departments for further investigation.
-Determined charges for services requested, collect deposits or payments, or arrange for billing.
-Solicit sales of new or additional services or products.
-Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

-Collections Representative
*December 2013 - June 2014
NATIONAL ENTERPRISE SYSTEMS
Charlotte
-Located and monitored overdue accounts, using data collection software.
-Recorded information about financial status of customers and status of collection efforts.
-Conferred with customers by telephone or in person to determine reasons for overdue payments.
-Performed various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
-Arranged for debt repayment or established repayment schedules, based on customers' financial situations.
-Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

--EDUCATION & TRAINING--

-High School
*2009
CLEVELAND HEIGHTS HIGH SCHOOL
Cleveland Heights, Ohio

-Technical School - Massage Therapy
*2013
CLEVELAND INSTITUTE OF MEDICAL MASSAGE
Middleburg Heights, Ohio

--VOLUNTEER WORK--

*Monarch School for Autism
High School volunteer program

*Forest Hills Tigers
MUNY league cheerleading coach ages 5-13

customer service, food service, retail, part time