Brittany M. O'Neal
Brittany M O'Neal
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*September 2018 - Present
Ben & Jerry's
-Assist customers with their orders (describing and choosing flavors or cake options)
-Complete customer transactions
-Load gift cards
-Keep store well stocked and clean
*March 2016 - June 2016
-Received and responded customer phone calls.
-Updated customer profiles as needed in computerized data collection program.
-Up-sold and added services to customer's accounts as requested.
-Explained different package options available to customers.
*November 2015 - January 2016
-Attached identifying tags to containers or mark them with identifying information.
-Read work orders or received oral instructions to determine work assignments or material or equipment needs.
-Moved freight, stock, or other materials to and from storage, production, or loading areas, by hand or using other equipment.
-Sorted cargo before loading and unloading.
-Front Desk Associate
*May 2015 - July 2015
-Received payment and recorded receipts for client services.
-Managed pay records invoices and balance sheets via computerized program.
-Greeted persons entering establishment, determined purpose of visit, and directed or escorted them to specific destinations.
-Resolved complaints from customers or the public.
-Scheduled appointments and maintained appointment calendars.
-Kept a current record of staff members' availability.
-Enrolled individuals to participate in programs and notified them of their acceptance.
-Customer Service Associate
*November 2014 - April 2015
-Kept records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
-Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
-Checked to ensure that appropriate changes were made to resolve customers' problems.
-Referred unresolved customer grievances to designated departments for further investigation.
-Determined charges for services requested, collect deposits or payments, or arrange for billing.
-Solicit sales of new or additional services or products.
-Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
*December 2013 - June 2014
NATIONAL ENTERPRISE SYSTEMS
-Located and monitored overdue accounts, using data collection software.
-Recorded information about financial status of customers and status of collection efforts.
-Conferred with customers by telephone or in person to determine reasons for overdue payments.
-Performed various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
-Arranged for debt repayment or established repayment schedules, based on customers' financial situations.
-Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
--EDUCATION & TRAINING--
CLEVELAND HEIGHTS HIGH SCHOOL
Cleveland Heights, Ohio
-Technical School - Massage Therapy
CLEVELAND INSTITUTE OF MEDICAL MASSAGE
Middleburg Heights, Ohio
*Monarch School for Autism
High School volunteer program
*Forest Hills Tigers
MUNY league cheerleading coach ages 5-13
customer service, food service, retail, part time