Britnee Bailey
1505 Elkwood Ln apt 201
Capitol Heights, MD 20743
Email:
Cell: ------------
Innovative with excellent skills looking to learn and find new challenges that can help me grow in a company while excelling my future.
40 wpm
Organizational
Problem- solving
Interpersonal
Excellent customer service
Oral and written communication skills
Leadership skills
Microsoft Office
Innovative
Time management
Works well under pressure
Tech Savvy
MPOS proficient
Winners Circle for meeting sales quota
Fast Paced Environment proficient
Adaptive
July 2017- Current
Sales Representative :
Building personal bonds on a first meet basis
Asking questions to discover needs of customers
Using personal recommendations to sale
Making sure business flows correct using retail valet and insuring all appointments scheduled are maintained
Proficient use of different systems on MPOS
Excited about providing outstanding customer experience in the retail location.
Assist new and existing customers with their unique technology needs and problem-solving issues.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love
Apple product proficient and friendly
Supervise colleagues listen making sure there hitting all selling aspects to meet quota.
December 2016- May 2017
Customer Service Representative:
(Shoe, Accessories, Men Department)
Provide outstanding customer service receiving 100% on feedback surveys.
Greeted customers professionally
Maintained over a 50% E receipt in Company
Sold company retail cards to over 22 people in a monthly goal
Demonstrated the ability to build and maintain relationships with both internal and external customers
Answered phone calls professionally directing calls and scheduling appointments
Solved customer issues and problems no matter how difficult
Teach and guided new hires so they can be engaged in the flow from day one
Measurement for suits and dress shirts
Remain up-to-date on popular fashion and styles
Build cosmetic displays for new merchandise
Make sure all Handbags and merchandise are censored to maintain inventory
Make sure all bras are sized for quicker choosing
Help customers with makeup maintain a hundred percent record in selling handbags
Stock Clerk:
Make sure the truck is received on time
Completed all inventory processes
Make sure all merchandise is properly checked and is accurately priced
Assist the team with inventory control initiatives
Beat daily time goals
April 2015- December 2016
Shift Lead:
Aware of all surroundings while coaching a team in a high-volume restaurant
Promoted to shift lead within a year
Train team members to be able to meet and maintain the company's expectations
Puts away delivery truck for stores food stock
Inventory once a week to maintain food cost, sales & budget
Helps during Interview Process
Handles customer complaints and frustrations in a professional manner
Maintains 100% mystery shopper
Follows all cash management's policies and ensures proper cash management practices are followed by team members
Closing and opening store
Prep Cook:
Handles daily veggie cutting
Knowledge of operating standard kitchen Equipment
Dedicated to quality and food that loves you back
Labeling items prepped
Meat prep / Build shawarmas
Able to use a grill and cook foods to store policies
Prep items for a daily shift for a high-volume restaurant
Dish setup
Cashier:
Dinnerware / Pos software knowledge
Basic math & cash handling
Crash kit during software shutdown
Able to handle 200+ customers between an hour deadline
Line Server:
Greeted customers in a professional fast paced manner
Handles customers ‘needs exceptionally
Maintain cleanliness with working
Knowledge of all spices & ingredients for customers with allergies
Diploma- May 2012
Bachelor of Science- (
) Current
Kenyardda Callaham -------------
Thomas Kelly -------------
Jenay Wade ------------
To whom this may concern:
In today's customer service-oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.
Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.
It would be a pleasure to interview with you and I look forward to hearing from you soon.
Very sincerely,
Britnee Bailey
1505 Elkwood Ln apt 201
Capitol Heights, MD 20743
Email:
Cell: ------------
Innovative with excellent skills looking to learn and find new challenges that can help me grow in a company while excelling my future.
40 wpm
Organizational
Problem- solving
Interpersonal
Excellent customer service
Oral and written communication skills
Leadership skills
Microsoft Office
Innovative
Time management
Works well under pressure
Tech Savvy
MPOS proficient
Winners Circle for meeting sales quota
Fast Paced Environment proficient
Adaptive
July 2017- Current
Sales Representative :
Building personal bonds on a first meet basis
Asking questions to discover needs of customers
Using personal recommendations to sale
Making sure business flows correct using retail valet and insuring all appointments scheduled are maintained
Proficient use of different systems on MPOS
Excited about providing outstanding customer experience in the retail location.
Assist new and existing customers with their unique technology needs and problem-solving issues.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love
Apple product proficient and friendly
Supervise colleagues listen making sure there hitting all selling aspects to meet quota.
December 2016- May 2017
Customer Service Representative:
(Shoe, Accessories, Men Department)
Provide outstanding customer service receiving 100% on feedback surveys.
Greeted customers professionally
Maintained over a 50% E receipt in Company
Sold company retail cards to over 22 people in a monthly goal
Demonstrated the ability to build and maintain relationships with both internal and external customers
Answered phone calls professionally directing calls and scheduling appointments
Solved customer issues and problems no matter how difficult
Teach and guided new hires so they can be engaged in the flow from day one
Measurement for suits and dress shirts
Remain up-to-date on popular fashion and styles
Build cosmetic displays for new merchandise
Make sure all Handbags and merchandise are censored to maintain inventory
Make sure all bras are sized for quicker choosing
Help customers with makeup maintain a hundred percent record in selling handbags
Stock Clerk:
Make sure the truck is received on time
Completed all inventory processes
Make sure all merchandise is properly checked and is accurately priced
Assist the team with inventory control initiatives
Beat daily time goals
April 2015- December 2016
Shift Lead:
Aware of all surroundings while coaching a team in a high-volume restaurant
Promoted to shift lead within a year
Train team members to be able to meet and maintain the company's expectations
Puts away delivery truck for stores food stock
Inventory once a week to maintain food cost, sales & budget
Helps during Interview Process
Handles customer complaints and frustrations in a professional manner
Maintains 100% mystery shopper
Follows all cash management's policies and ensures proper cash management practices are followed by team members
Closing and opening store
Prep Cook:
Handles daily veggie cutting
Knowledge of operating standard kitchen Equipment
Dedicated to quality and food that loves you back
Labeling items prepped
Meat prep / Build shawarmas
Able to use a grill and cook foods to store policies
Prep items for a daily shift for a high-volume restaurant
Dish setup
Cashier:
Dinnerware / Pos software knowledge
Basic math & cash handling
Crash kit during software shutdown
Able to handle 200+ customers between an hour deadline
Line Server:
Greeted customers in a professional fast paced manner
Handles customers ‘needs exceptionally
Maintain cleanliness with working
Knowledge of all spices & ingredients for customers with allergies
Diploma- May 2012
Bachelor of Science- (
) Current
Kenyardda Callaham -------------
Thomas Kelly -------------
Jenay Wade ------------
To whom this may concern:
In today's customer service-oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.
My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.
Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence, and training them to build the sale by improving their people skills.
It would be a pleasure to interview with you and I look forward to hearing from you soon.
Very sincerely,
Britnee Bailey