Brian Aker - Resume
no image
Location: Los Angeles, CA, USA
School: Academy of Art University
Field of study: Interior Architecture and Design

Brian Aker - Resume

EXPERIENCE

August 2019 - Present
Hotel Manager
Loews Hollywood Hotel | Los Angeles, California
-Served as Interim General Manager to close the hotel during the COVID-19 pandemic
-Collaboratively implemented guest centric strategies to positively impact satisfaction and address ongoing challenges
-Successfully improved TripAdvisor popularity index within three months in position
-Assisted with negotiating a new collective bargaining agreement for the Engineering Department

January 2017 - August 2019
Opening Hotel Manager
1 Hotel West Hollywood | West Hollywood, California
-Successfully opened The Jeremy Hotel in August, 2017 as the first new build hotel in West Hollywood in 30 years
-Repositioned the hotel to become The 1 Hotel in May, 2019 after a multi-million dollar renovation of all guestrooms and public spaces
-Managed a budget of $1.2M to procure all operating supplies and equipment
-Led the creation of a service culture designed to deliver a memorable guest experience
-Established all standards and procedures for all operations departments
-Coordinated supplemental labor agreements for Housekeeping, Stewarding, Engineering, and Security in a tight labor market

February 2016 - January 2017
Hotel Manager
Stanford Court Hotel | San Francisco, California
-Responsible for hotel wide process improvements and total guest satisfaction
-Established Service Essentials training and personally trained entire hotel team
-Introduced an Urban Fee which narrowed the revenue gap in a declining market
-Identified opportunities to improve the hotel’s sustainability efforts and implemented thoughtful solutions resulting in significant reductions in waste, water, and energy

January 2014 - February 2016
Director of Rooms
Pacific Beach Hotel | Honolulu, Hawaii
-Responsible for Front Office, Security, and Housekeeping Operations
-Effectively improved the hotel’s online reputation by personally engaging with guests
-Reestablished emergency protocols complete with mandatory re-trainings
-Added Guest Service Supervisors dedicated to providing added support to front office

June 2013 - December 2013
Complex Director of Rooms
Joie de Vivre Hotels | Honolulu, Hawaii
-Responsible for Front Office, Housekeeping and Maintenance Operations at the Shoreline Hotel Waikiki and the Coconut Waikiki Hotel
-While launching the Shoreline brand, drove TripAdvisor ranking from #64 to #3 out of 83 hotels in Honolulu during a 6-month timeframe

November 2011 - May 2013
Hotel Manager
-Palms Casino Resort and Palms Place Hotel & Spa | Las Vegas, Nevada
-Responsible for leading the Front Office team at the Palms Casino and Palms Place
-Introduced individualized guest satisfaction scores for each Front Desk Agent which increased team member accountability as well as guest satisfaction

April 2004 - January 2011
Various Management Positions
Starwood Hotels and Resorts
-Director of Welcome | W New York Times Square
-Front Desk Manager | The Westin St. Francis | San Francisco
-Banquet Manager | The Westin St. Francis | San Francisco
-Director of Banquets | Sheraton Nashua Hotel | New Hampshire

EDUCATION

2020 - Present
Master of Fine Arts in Interior
Architecture and Design
Academy of Art University Online

2005 - 2010
Bachelor of Science in Business with a Concentration in Hospitality Management
University of Phoenix Online