Bri Resume
Bri Resume

Objective
Looking for entry-level position in Criminal Justice; to work as a team member and continue to advance through the system in any way that utilizes my Bachelor�s Degree in Criminal Justice
Experience
Scorpion Bay Marina � Office Administrator 03/2019 - Current
� Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
� Accomplished smooth rollouts by delivering technical knowledge to support customers, team members and company managers.
� Maintained open communication with customers to foster positive relations and provide updates on reservations and mechanical issues.
� Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.
� Provided expert clerical support to over 20 internal staff and management by answering phone calls, copying records, preparing deliveries and organizing incoming and outgoing correspondence.
� Led businesses efficiently through attention to detail while performing under pressure and meeting time constraints.
� Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.

Starbucks Supervisor 01/2019 � 03/2019
� Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills.
� Set and enforced ambitious goals for individuals and employees to keep focus on continuous improvement.
� Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
� Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
� Located and resolved problems with team production and performance to maintain consistent levels.
� Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
� Oversaw loading and unloading of packages in the warehouse.
� Kept accurate and detailed records of personnel progress and productivity.
� Trained and led talented teams to surpass objectives.
� Analyzed accounts and processes to improve customer experience.
� Kept work environments safe and efficient at all times.
� Set and managed schedules to give proper coverage to required areas and meet customer service demands.

Aramark Supervisor | Hall�s Crossing, UT 03/2018 � 11/2018
� Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
� Set and enforced ambitious goals for individuals and employees to keep focus on continuous improvement.
� Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
� Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills.
� Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
� Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
� Located and resolved problems with team production and performance to maintain consistent levels.
� Minimized resource and time losses by addressing any employee or production issue directly and implementing timely solutions.
� Oversaw loading and unloading of packages in the warehouse.
� Provided instruction, coaching and motivation to all employees during the shift.
� Identified problems and proposed solutions to management team.
� Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
� Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials.
� Set and managed schedules to give proper coverage to required areas and meet customer service demands.
� Created efficient work schedules for each team member on a weekly basis to maintain deadlines and keep shifts properly staffed.
� Assisted with balancing, identifying and reconciling daily transactions.

Christopher & Bank Assistant Manager | Osage Beach, MO 09/2017 � 02/2018
� Supported staff development and goal attainment by focusing on skill development and job satisfaction.
� Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
� Offered hands-on assistance to customers to offer support and stay current on preferences and buying habits.
� Assisted Manager with leadership requirements by coordinating schedules and workflows to meet projected business levels.
� Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
� Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
� Inventoried stock every week to verify numbers, address discrepancies and better predict future needs.
� Trained team members in successful strategies for meeting operational and sales targets.
� Engaged sales staff to cross-sell complementary products and services to customers.
� Reviewed sales and merchandising reports to achieve profit goals, reduce back stock and predict sales.
� Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
� Supported store opening by setting up office space, equipment and POS systems.
� Interacted with customers to determine needs and offer product or service solutions.
� Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Head Bartender, Linda Lu�s Rockin� Eats | Lake Ozark, MO 04/2017 � 09/2017

� Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
� Developed unique drink and cocktail offerings to enhance bar reputation.
� Took customer orders and capitalized on opportunities to sell special beverage and food options.
� Tended bar at special events and directed team to provide exceptional service for weddings, business meetings and society gatherings.
� Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
� Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
� Kept alcoholic beverages well-stocked and organized to meet expected demands.
� Assisted servers with specialty drinks orders by preparing on-demand items without delay.
� Kept bar presentable and well-stocked to meet all customer needs.
� Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
� Collected and authorized payments of guests.
� Followed alcohol awareness procedures for prevention of intoxicated guests.
� Trained 4 new bartenders on all aspects of the job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
� Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
� Closed out cash register with 100% accuracy and prepared cashier report.
� Maintained inventory and ordered new supplies when needed.
� Poured and prepared mixed drinks for customers daily and created new libations drawing in clientele.
� Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
� Performed event coordination for larger parties and gatherings.

Supervisor, Bealls Department Stores | Montrose, CO 08/2015 � 04/2017
� Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills.
� Minimized resource and time losses by addressing any employee or production issue directly and implementing timely solutions.
� Set and enforced ambitious goals for individuals and employees to keep focus on continuous improvement.
� Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
� Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
� Collaborated with internal teams to optimize operations across materials handling, production and shipping.
� Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
� Interviewed, hired and trained employees on new procedures and requirements.
� Conducted scheduled and impromptu evaluations to assess work performance.
� Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials.
� Monitored daily and weekly key performance indicators to maintain on-track status.
� Oversaw loading and unloading of packages in the warehouse.
� Demonstrated ability to assess risk and respond to issues appropriately.
� Provided instruction, coaching and motivation to all employees during the shift.
� Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
� Set and managed schedules to give proper coverage to required areas and meet customer service demands.
� Marked-down clearance items and relocated merchandise to proper store areas.
� Introduced team contests and goals to enhance productivity and morale

Shift Supervisor, Starbucks | Chandler, AZ 12/2014 � 08/2015
� Responded to and resolved customer questions and concerns.
� Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
� Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
� Completed store opening and closing procedures, including setting up registers and checking products.
� Worked with team members to improve performance and implement training updates.
� Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills.
� Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
� Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
� Helped store management meet standards of service and quality in daily operations.
� Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
� Built relationships with customers and managed accounts to drive revenue and profit.
� Managed company operations, including staff hiring, training, development, scheduling and supervision.
� Increased customer satisfaction and grew business by maintaining close relationships with customers.

Assistant Manager, GNC | Chandler, AZ 06/2014 � 12/2014
� Supported staff development and goal attainment by focusing on skill development and job satisfaction.
� Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
� Established and optimized schedules to keep coverage and service in line with forecasted demands.
� Trained team members in successful strategies for meeting operational and sales targets.
� Offered hands-on assistance to customers to offer support and stay current on preferences and buying habits.
� Managed inventory control processes to restore back stock, control costs and meet client needs while maintaining clothing and accessory levels on sales floor.
� Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies.
� Achieved recognition from senior management for contributions to store's success by managing sales, employees and operations to achieve optimal performance.

Starbucks Barista, City Market | Grand Junction, CO 06/2007 � 06/2014
� Recommended products based on solid understanding of individual customer needs and preferences.
� Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
� Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
� Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
� Learned every menu preparation and numerous off-label drinks to meet all customer needs.
� Maintained supply levels in counter and customer areas to meet typical demands.
Education
Central High School | Grand Junction, CO 08/2003 � 05/2006
Independence Academy Charter School | Grand Junction, CO 08/2006 � 05/2008
HS Diploma | Graduated with 3.5 GPA
Colorado Mesa University | Grand Junction, CO 08/2009 � 05/2013
Colorado Christian University | Grand Junction, CO 08/2013 � 05/2019
Bachelor of Science � Criminal Justice
Majored in Criminal Justice | Graduated with 3.5 GPA | Continuing education in Cyber Security

Skills
� Inbound phone call handling
� Customer service
� Mail handling
� Processing expenses
� Administrative support
� Scheduling
� MS Office
� Office administration
� Data entry
� Quick learner
� Team standards
� Accounts payable / accounts receivable
� Time management
� Expense reporting
� Office management
� Typing 35 words per minute
� Event planning
� Outlook expertise
� Sales and marketing
� Business planning
� Staff management
� Verbal and written communication
� Effective leader
� Inventory management
� Relationship building
� Coaching and mentoring
� Employee scheduling
� Staff training/development