Brenda Scully
BRENDA SCULLY
910 D Avenue, Coronado, CA 92118 | ------------ | ------------
________________________________________
Qualifications Summary
• Outstanding human relation skills — effective communicator, optimistic, supportive & compassionate
• Flexible and adaptable
• Resourceful problem solver
• Detail-oriented and conscientious
• Provides a very high level of customer service
• Motivated self-starter
• Extremely organized – list maker
• Creates presentations and reports
• Manages and maintains databases
Computer proficiency…MS Office, Excel, Power Point, and Outlook
Great Plains Service Management and Accounting Software, SAP, Concur, Word Perfect, Lotus 1-2-3
________________________________________
Professional Experience
Receptionist, May 2018 – August 2019 | Kelly Services | Assigned to NuVasive | San Diego, CA
• Present a pleasant first company interaction for visitors
• Maintain office security by confirming visitors have a scheduled meeting, badging them and announcing them to the internal contact to be escorted beyond the lobby
• Diligently request Non-Disclosure signatures, when appropriate, and process them through to Human Resources
• Enter future visitors and candidates into visitor management system for multiple departments
• Answer and screen business phone calls and offer customer assistance when appropriate
• Organize and distribute incoming mail and packages from United States Postal Service
• Contact employees receiving deliveries from outside companies
• Create monthly check requests for rental properties
• Create new vendor setups in the accounting system
• Monthly reconciliation of Facility Service’s charge card account and reporting to Accounts Receivable
• Manage Certificate of Insurance forms for facility vendors
• Purchasing of office supplies and equipment and follow up to confirm all purchases were received
• Responsible for reading and forwarding all incoming emails to the company’s general mailbox
• Other miscellaneous responsibilities include management of loaner badges, control of petty cash and stamp sales, general cleaning of reception area, making sure it is always well presented
Senior Administrative Assistant, January 2018 – May 2018 | San Diego County Fair | Del Mar, CA
• Direct support to Flower Show Coordinator
• Answered phones, directed calls to appropriate employees, and responded to customer questions
• Responsible for exhibitor’s enrollment, distribution and organization of all forms and credentials
• Developed multiple mailing lists used for mass mailings that I implemented
• Setup group meetings and executed all the necessary needs for each meeting
• Contributed ideas to the “flower show” creative team who designed the exhibit hall
Account Coordinator, January 2015 – January 2016 | Deem Mechanical LLC | Indianapolis, IN
• Provided overall day-to-day customer service support to assure the effective execution of customer’s needs.
• Prepared proposals, facilitated follow-ups, processed approved proposals and confirmed that signed contracts and changes were communicated to all relevant parties to provide contract visibility and awareness, and to support successful implementation.
• Developed close working relationships by documenting customer communications consistently and implemented a follow-up system to assure timely call backs.
• Collaborated with the Account Manager to best meet client needs and exceed their expectations.
• Served as dispatcher for the ammonia refrigeration technicians due to my previous experience with this exclusive group of customers.
Administrative Assistant, April 2014 – January 2015 | Ajilon Professional Staffing | Indianapolis, IN
• First temporary assignment --- Lumina Foundation, Administrative Assistant
o Provided exceptional administrative and business support to 6 staff members of the Lumina Foundation: managed their calendars, expense reports, travel arrangements, scheduled and implemented all internal and external meetings
• Second temporary assignment --- Firestone Building Materials, Credit Assistant
o Responsible for authorizing lien waivers and other credit responsibilities.
Strategic Account Representative, January 2012 to February 2013 | Allison Payment Systems | Indianapolis, IN
• Ensured client’s satisfaction by providing outstanding customer service: handling their needs with a sense of urgency, and diligently communicating project status to the client.
• Processed invoices accurately and promptly to the point that manager’s review was no longer necessary
• Prepared daily, monthly and annual production reports.
Human Resources and Accounts Receivable Representative, 2008 – 2012 | The Freije Company | Indianapolis, IN
• Payroll…100 Union and Non-Union Employees
• Accounts Receivable
• Daily Balancing & Banking
• Travel Arrangements, including international travel
Service Coordinator and Dispatcher, 1999 – 2008 | The Freije Company | Indianapolis, IN
• Served as primary point of contact and liaison between service teams, customers, personnel, and vendors
• Generated and managed the daily service schedule: from taking customer requests, dispatching Union Service Technicians, verifying end of day accomplishments, to monitoring customer satisfaction with a follow-up call
• Generated purchase orders for parts, materials and equipment
• Compiled quotations for smaller service jobs
• Responsible for certification and allocation of the proper safety equipment required by the EPA
• Prepared customer invoices and acknowledged questions concerning services provided
Administrative Assistant, 1991 – 1999 | Duke Energy | Plainfield, IN
For Energy Sales Services Manager and 7 Direct Reports 1997-1999
For Commercial & Industrial Sales Department and 10 Direct Reports 1991-1997
• Coordinated the setup of 3 new office spaces in Cincinnati, Pittsburgh and Cleveland
• Trained the support personnel for the Ohio offices
• Created the first videoconference interview screening for a National Sales Managers position, setting a cost effective standard for future interviewing
• Designed a powerful communication source, via network, that enabled the Sales Department to share and store vital and current information between all locations in Indiana and Ohio
• Assisted the Sales Manager with department budgets
• Planned and coordinated corporate meetings and developed presentations
________________________________________
Education and Training
Indiana University and Indiana State University / Business Major / 82 Credit Hours
SkillPath: “The Indispensable Assistant” and “Business Writing and Grammar Skills Made Easy”
Disney Training Course: “Customer Service Plus”
Landmark Worldwide: Forum, Advanced Course, Breakthroughs Living Outside the Box & Self Expression and Leadership Program
Southwestern College, Chula Vista, CA / Floral Design I & II
BRENDA SCULLY
910 D Avenue, Coronado, CA 92118 | ------------ | ------------
________________________________________
Qualifications Summary
• Outstanding human relation skills — effective communicator, optimistic, supportive & compassionate
• Flexible and adaptable
• Resourceful problem solver
• Detail-oriented and conscientious
• Provides a very high level of customer service
• Motivated self-starter
• Extremely organized – list maker
• Creates presentations and reports
• Manages and maintains databases
Computer proficiency…MS Office, Excel, Power Point, and Outlook
Great Plains Service Management and Accounting Software, SAP, Concur, Word Perfect, Lotus 1-2-3
________________________________________
Professional Experience
Receptionist, May 2018 – August 2019 | Kelly Services | Assigned to NuVasive | San Diego, CA
• Present a pleasant first company interaction for visitors
• Maintain office security by confirming visitors have a scheduled meeting, badging them and announcing them to the internal contact to be escorted beyond the lobby
• Diligently request Non-Disclosure signatures, when appropriate, and process them through to Human Resources
• Enter future visitors and candidates into visitor management system for multiple departments
• Answer and screen business phone calls and offer customer assistance when appropriate
• Organize and distribute incoming mail and packages from United States Postal Service
• Contact employees receiving deliveries from outside companies
• Create monthly check requests for rental properties
• Create new vendor setups in the accounting system
• Monthly reconciliation of Facility Service’s charge card account and reporting to Accounts Receivable
• Manage Certificate of Insurance forms for facility vendors
• Purchasing of office supplies and equipment and follow up to confirm all purchases were received
• Responsible for reading and forwarding all incoming emails to the company’s general mailbox
• Other miscellaneous responsibilities include management of loaner badges, control of petty cash and stamp sales, general cleaning of reception area, making sure it is always well presented
Senior Administrative Assistant, January 2018 – May 2018 | San Diego County Fair | Del Mar, CA
• Direct support to Flower Show Coordinator
• Answered phones, directed calls to appropriate employees, and responded to customer questions
• Responsible for exhibitor’s enrollment, distribution and organization of all forms and credentials
• Developed multiple mailing lists used for mass mailings that I implemented
• Setup group meetings and executed all the necessary needs for each meeting
• Contributed ideas to the “flower show” creative team who designed the exhibit hall
Account Coordinator, January 2015 – January 2016 | Deem Mechanical LLC | Indianapolis, IN
• Provided overall day-to-day customer service support to assure the effective execution of customer’s needs.
• Prepared proposals, facilitated follow-ups, processed approved proposals and confirmed that signed contracts and changes were communicated to all relevant parties to provide contract visibility and awareness, and to support successful implementation.
• Developed close working relationships by documenting customer communications consistently and implemented a follow-up system to assure timely call backs.
• Collaborated with the Account Manager to best meet client needs and exceed their expectations.
• Served as dispatcher for the ammonia refrigeration technicians due to my previous experience with this exclusive group of customers.
Administrative Assistant, April 2014 – January 2015 | Ajilon Professional Staffing | Indianapolis, IN
• First temporary assignment --- Lumina Foundation, Administrative Assistant
o Provided exceptional administrative and business support to 6 staff members of the Lumina Foundation: managed their calendars, expense reports, travel arrangements, scheduled and implemented all internal and external meetings
• Second temporary assignment --- Firestone Building Materials, Credit Assistant
o Responsible for authorizing lien waivers and other credit responsibilities.
Strategic Account Representative, January 2012 to February 2013 | Allison Payment Systems | Indianapolis, IN
• Ensured client’s satisfaction by providing outstanding customer service: handling their needs with a sense of urgency, and diligently communicating project status to the client.
• Processed invoices accurately and promptly to the point that manager’s review was no longer necessary
• Prepared daily, monthly and annual production reports.
Human Resources and Accounts Receivable Representative, 2008 – 2012 | The Freije Company | Indianapolis, IN
• Payroll…100 Union and Non-Union Employees
• Accounts Receivable
• Daily Balancing & Banking
• Travel Arrangements, including international travel
Service Coordinator and Dispatcher, 1999 – 2008 | The Freije Company | Indianapolis, IN
• Served as primary point of contact and liaison between service teams, customers, personnel, and vendors
• Generated and managed the daily service schedule: from taking customer requests, dispatching Union Service Technicians, verifying end of day accomplishments, to monitoring customer satisfaction with a follow-up call
• Generated purchase orders for parts, materials and equipment
• Compiled quotations for smaller service jobs
• Responsible for certification and allocation of the proper safety equipment required by the EPA
• Prepared customer invoices and acknowledged questions concerning services provided
Administrative Assistant, 1991 – 1999 | Duke Energy | Plainfield, IN
For Energy Sales Services Manager and 7 Direct Reports 1997-1999
For Commercial & Industrial Sales Department and 10 Direct Reports 1991-1997
• Coordinated the setup of 3 new office spaces in Cincinnati, Pittsburgh and Cleveland
• Trained the support personnel for the Ohio offices
• Created the first videoconference interview screening for a National Sales Managers position, setting a cost effective standard for future interviewing
• Designed a powerful communication source, via network, that enabled the Sales Department to share and store vital and current information between all locations in Indiana and Ohio
• Assisted the Sales Manager with department budgets
• Planned and coordinated corporate meetings and developed presentations
________________________________________
Education and Training
Indiana University and Indiana State University / Business Major / 82 Credit Hours
SkillPath: “The Indispensable Assistant” and “Business Writing and Grammar Skills Made Easy”
Disney Training Course: “Customer Service Plus”
Landmark Worldwide: Forum, Advanced Course, Breakthroughs Living Outside the Box & Self Expression and Leadership Program
Southwestern College, Chula Vista, CA / Floral Design I & II