Brandon Jackson
BRANDON JACKSON
2352 W 1125 S Syracuse, UT 84075 ·------------
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??EXPERIENCE?
JUNE 2018 – JUNE 2020
CUTTER OPERATOR, FUSION IMAGING
Operated ZUND Cutting Machine to cut large scale graphics for various major companies including the NBA, NFL, Coca-Cola etc.
Trained new hires on machine operation and spotting for material flaws
Worked with both Prepress and Printing teams to correct spelling, punctuation, grammatical errors in prints, as well as design organization
OCT 2014 – JUNE 2018
CHAT REPRESENTATIVE, THE HOME DEPOT
Assisted customers in site navigation and understanding product specification by using internal systems, product manuals, and other tools at my disposal
Worked closely with supervisor to create chat scripts and canned responses to improve customer satisfaction ratings
Worked on the VOA Committee to obtain agent feedback to better improve site
??EDUCATION?
JAN 2013 – DEC 2015
WEBER STATE UNIVERSITY
Pursued my bachelor's degree in English, with my major being Creative Writing and minor being Technical Writing
Took courses in Advanced Fiction Writing, Public Speaking, Communication in Small Groups
AUG 2010 – JUNE 2013
SYRACUSE HIGH SCHOOL
Maintained a 3.8 GPA throughout the entirety of high school
Began taking college level concurrent enrollment classes during my time in high school
Took an internship as a student teacher where I assisted instructor in running music classes, grading papers, and preparing lesson plans
??SKILLS?
Firm grasp on English language, able to communicate effectively using empathy and understanding
Excellent at time management and multitasking
Knowledgable about lawn tool maintenance
Consistent, able to multitask and accomplish goals to better achieve end result
REFERENCES
Eric Danielson, Cutting Department Supervisor, Fusion Imaging
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Austin Nelsen, Chat Department Supervisor, The Home Depot
------------
Chantelly Bitton, CSR Supervisor, Convergys Corp.
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BRANDON JACKSON
2352 W 1125 S Syracuse, UT 84075 ·------------
------------
??EXPERIENCE?
JUNE 2018 – JUNE 2020
CUTTER OPERATOR, FUSION IMAGING
Operated ZUND Cutting Machine to cut large scale graphics for various major companies including the NBA, NFL, Coca-Cola etc.
Trained new hires on machine operation and spotting for material flaws
Worked with both Prepress and Printing teams to correct spelling, punctuation, grammatical errors in prints, as well as design organization
OCT 2014 – JUNE 2018
CHAT REPRESENTATIVE, THE HOME DEPOT
Assisted customers in site navigation and understanding product specification by using internal systems, product manuals, and other tools at my disposal
Worked closely with supervisor to create chat scripts and canned responses to improve customer satisfaction ratings
Worked on the VOA Committee to obtain agent feedback to better improve site
??EDUCATION?
JAN 2013 – DEC 2015
WEBER STATE UNIVERSITY
Pursued my bachelor's degree in English, with my major being Creative Writing and minor being Technical Writing
Took courses in Advanced Fiction Writing, Public Speaking, Communication in Small Groups
AUG 2010 – JUNE 2013
SYRACUSE HIGH SCHOOL
Maintained a 3.8 GPA throughout the entirety of high school
Began taking college level concurrent enrollment classes during my time in high school
Took an internship as a student teacher where I assisted instructor in running music classes, grading papers, and preparing lesson plans
??SKILLS?
Firm grasp on English language, able to communicate effectively using empathy and understanding
Excellent at time management and multitasking
Knowledgable about lawn tool maintenance
Consistent, able to multitask and accomplish goals to better achieve end result
REFERENCES
Eric Danielson, Cutting Department Supervisor, Fusion Imaging
------------
Austin Nelsen, Chat Department Supervisor, The Home Depot
------------
Chantelly Bitton, CSR Supervisor, Convergys Corp.
------------